Abdallah El-Sharkawy

Business Development Executive

United Arab Emirates11 yrs 1 mo experience
Most Likely To SwitchAI Enabled

Key Highlights

  • Proven track record in enhancing customer satisfaction.
  • Recognized multiple times for leadership and customer service.
  • Expert in inventory management and compliance audits.
Stackforce AI infers this person is a Retail Sales Professional with strong customer engagement and operational management skills.

Contact

abdallahelsharkawy@yahoo.comLinkedIn

Skills

Core Skills

Customer RetentionStore ManagementCustomer EngagementTeam MotivationInventory ManagementCompliance AuditsProduct KnowledgeCustomer ServiceAnalytical SkillsInterpersonal Skills

Other Skills

Key Performance IndicatorsCreative Problem SolvingPhone EtiquetteGoogle AnalyticsFacebook MarketingInstagram MarketingGoogle Cloud Platform (GCP)Digital Direct MarketingGoogle AdsDigital SalesCustomer OutreachConsultationsSocial SellingSales DevelopmentResource Allocation

About

As a Retail Sales Supervisor at MDS Mobile LLC for over four years, I focus on inventory management, compliance audits, and supporting key performance indicators. My role emphasizes enhancing customer satisfaction while collaborating with teams to meet sales targets and maintain operational excellence. By conducting store operations audits and addressing inventory discrepancies, I contribute to the seamless functioning of the store. My commitment to creative problem-solving ensures a positive shopping experience that strengthens customer loyalty and supports overall business objectives.

Experience

11 yrs 1 mo
Total Experience
2 yrs 9 mos
Average Tenure
5 yrs 4 mos
Current Experience

Mds mobile llc

Retail Sales Supervisor

Dec 2020 – Present · 5 yrs 4 mos · Abu Dhabi Emirate, United Arab Emirates · On-site

  • Scheduled and led retail teams strategically to ensure optimal coverage during
  • peak hours.
  • Delivered customer-first experiences by coaching teams to identify needs and
  • recommend technology solutions.
  • Strengthened after-sales support processes to enhance customer satisfaction and
  • encourage repeat visits.
  • Conducted regular store audits to ensure compliance with brand standards and
  • operational procedures.
  • Resolved customer issues efficiently, building trust and loyalty through high
  • service recovery standards.
  • Recognized as Employee of the Month multiple times for leadership and
  • impactful customer service.
Customer RetentionStore ManagementInventory ManagementCompliance AuditsKey Performance Indicators

Samsung gulf

Senior Retail Sales Executive

Aug 2017 – Dec 2020 · 3 yrs 4 mos · Dubai, United Arab Emirates · On-site

  • Cultivated long-term customer relationships through honest advice and clear
  • warranty explanations.
  • Facilitated personalized shopping experiences by guiding customers in product
  • discovery.
  • Enhanced conversion and attachment rates with tailored product
  • demonstrations and recommendations.
  • Maintained precise POS transactions while executing visual merchandising to
  • uphold brand standards.
  • Supported onboarding of new team members by training and coaching for
  • improved service standards.
Customer RetentionPhone EtiquetteProduct Knowledge

Vodafone

Retail Sales Representative

Aug 2015 – Mar 2017 · 1 yr 7 mos · Egypt · On-site

  • Achieved 92% TNPS score by delivering exceptional customer experiences and
  • advocating for satisfaction.
  • Listened to customers, identified needs, and recommended tailored solutions
  • that enhanced satisfaction.
  • Resolved concerns swiftly, transforming challenges into positive brand
  • interactions and enhancing loyalty.
  • Collaborated with team members to achieve sales and service performance
  • targets, contributing to overall team success.
  • Analysed product movement and customer demand to improve inventory
  • accuracy and inform merchandising decisions.
Phone EtiquetteCustomer ServiceAnalytical Skills

Etisalat

Tele Sales at Etisalat Egypt

Sep 2014 – Jul 2015 · 10 mos · Cairo, Egypt · On-site

  • Conducted consultative discussions with potential and existing customers to
  • identify needs and recommend suitable Etisalat products and services.
  • Achieved high customer satisfaction and elevated TNPS through empathetic
  • communication and precise needs assessment.
  • Matched customer requirements with appropriate solutions, ensuring alignment
  • with Etisalat offerings.
Customer ServiceInterpersonal Skills

Egyptian office of technology for lubricants

Sales Assistant

Jun 2010 – Aug 2014 · 4 yrs 2 mos · Egypt · On-site

  • Cultivated customer relationships to support sustained business development.
  • Worked alongside team members to meet and exceed sales objectives.
  • Enhanced customer engagement by delivering impactful product presentations.
Customer ServiceInterpersonal Skills

Education

Tanta University

Bachelor's degree — Accounting

Jan 2014 – Present

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