Jan 2022 – Feb 2025 · 3 yrs 1 mo · Durham, North Carolina, United States

• Responsibilities:
• Work Individually as Network Architect.
• Manage Network tower globally(NA, EMEA, LATAM and APAC) for a leading medical sciences customer.
• Actively involves in all aspects of Network functions from client program planning, development, and evaluation, assigning action items and establishing timelines.
• Effectively collaborate with the client to develop the account, to meet the client's expectations, while working within the agreement of the current scope of work
• Conduct periodic service reviews with required stakeholders
• Analyze trends, forecasting and making strategic data driven business decisions
• Maintain global operations and processes according to required standards and maintain consistency in the same.
• Check effective implementation of all projects and recommend improvements for operational efficiency
• Formulate all documents for all global processes and policies and make necessary recommendations to improve processes.
• Ensure optimal level of network services and provide efficient training to all staff members and ensure effective deliverables.
• A strong business Insight, with practical knowledge towards financial measures defined for the customer engagement.
• Onboarding new team members – providing a thorough introduction to the group including business objectives, counterparts, team members, contacts, the role etc.
• Process improvement and systems development, leveraging automation to streamline repetitive workflows.
• Understanding employee’s issues and address them with right solution as “Employees first” is the right key to win.
• Arrange and participate in appropriate trainings required.
• Technologies:
• Cisco Catalyst, Nexus and ACI
• Cisco ISR, ASR and CRS Routers
• Cisco, Juniper mist and Meraki Wireless
• Cisco DNA, SD-Access
• Palo Alto NX Gen firewalls
• Palo Alto
• F5
• Riverbed technologies for WAN optimization
• SD-WAN
• Ansible platform for automation.

Feb 2019 – Jan 2022 · 2 yrs 11 mos · Durham, North Carolina, United States

• Roles:
• Gathering the network requirement from Business requirements documents and review them with different towers.
• Consulting Technical relationship managers of the locations/Business to understand the existing logistics availability in the site/location.
• Schedule meetings with the help of Project manager with other platform engineers (Onsite management,Server,Storage and applications etc...) to understand their connectivity requirement (Hardware,Network and security requirement) and head count/ No.of network drops requirement.
• Depicting the Master network diagram using MS Visio which depicts entire project connectivity.
• Preparing BOM (Bill of materials) for required Hardware with appropriate Features selection.
• Creating a Presentation which includes Network Connectivity diagram, Capacity requirements, Logistics requirement and Change/Migration plan and approaches and present the same to Project owner.
• Coordinating with Procurement team to work with Network devices manufacturing vendors to get the devices delivered.
• Site Surveys for site's readiness to implement the change( Rack, Power and Patch Panels Readiness)
• Coordinating with ISPs for Circuits Delivery(Internet, Point to Point and MPLS).
• Coordinating with Site Managers to get the downtime if its an existing locations and have network live.
• Coordinating with Change management team to get the required change request approved.
• Travel to the site to implement the change if required.
• Coordinate with Onsite support if executing the change remotely.
• Supporting for UAT and Hypercare.
• Join the Troubleshooting call if there's any Major/Critical incidents in network.
• Preparing Network documents to handover the project to Network operations team.
• Preparing and updating Network standards to improve the Network stability.
• Technologies:
• Switching
• Routing
• Wireless
• Data Center
• Security
• SD WAN
• Platforms:
• Cisco,Meraki,HP,Brocade,F5,Nexus,ASR,Palo Alto and Riverbed.

Mar 2016 – Feb 2019 · 2 yrs 11 mos · Cary, North Carolina, United States

• Roles:
• Gathering the network requirement from Business requirements documents and review them with different towers.
• Consulting Technical relationship managers of the locations/Business to understand the existing logistics availability in the site/location.
• Schedule meetings with the help of Project manager with other platform engineers (Onsite management,Server,Storage and applications etc...) to understand their connectivity requirement (Hardware,Network and security requirement) and head count/ No.of network drops requirement.
• Depicting the Master network diagram using MS Visio which depicts entire project connectivity.
• Preparing BOM (Bill of materials) for required Hardware with appropriate Features selection.
• Creating a Presentation which includes Network Connectivity diagram, Capacity requirements, Logistics requirement and Change/Migration plan and approaches and present the same to Project owner.
• Coordinating with Procurement team to work with Network devices manufacturing vendors to get the devices delivered.
• Site Surveys for site's readiness to implement the change( Rack, Power and Patch Panels Readiness)
• Coordinating with ISPs for Circuits Delivery(Internet, Point to Point and MPLS).
• Coordinating with Site Managers to get the downtime if its an existing locations and have network live.
• Coordinating with Change management team to get the required change request approved.
• Travel to the site to implement the change if required.
• Coordinate with Onsite support if executing the change remotely.
• Supporting for UAT and Hypercare.
• Join the Troubleshooting call if there's any Major/Critical incidents in network.
• Preparing Network documents to handover the project to Network operations team.
• Preparing and updating Network standards to improve the Network stability.
• Technologies:
• Switching
• Routing
• Wireless
• Data Center
• Security
• SD WAN
• Platforms:
• Cisco,Meraki,HP,Brocade,F5,Nexus,ASR,Palo Alto and Riverbed.

Aug 2014 – Jan 2016 · 1 yr 5 mos

• Core Technologies: MPLS, BGP & OSPF
• Administer work in team environment and manage an array of technical issues for all customers.
• Participate in all team meetings and provide installation and onsite support to all customers and resolve all issues effectively and within time frame.
• Coordinate with account managers and colleagues and maintain records for all account status.
• Administer all organizational alerts, manage emergency situations and identify technical opportunities and escalate issues to management as required.
• Identify and resolve all infrastructure issues for equipment and software and monitor effective deployment of customers.
• Maintain documents for IT infrastructure and provide support to all procedures and processes.
• Prepare all user manuals for commercial deployments of networks and documents system recovery processes and ensure effective support from all personnel.
• Analyze customer requirement and coordinated with various departments to recommend effective solutions as per client expectations.
• Provide technical support to both internal and external customers and process all purchase orders and provide required input to same.
• Participate in all meetings associated with business development.
• Coordinate with consultants maintain knowledge on account status and resolve all issues.

Jun 2013 – Aug 2014 · 1 yr 2 mos

• 1. Gathering the network requirements from clients and making a design ( IP MPLS (VPNs, VPLS & leased line services and Broadband).
• 2. Suggesting the cost involved in the infrastructure .
• 3. Implementing the design with the help of implementation team.
• 4. Hand over it to operations and client.

May 2012 – May 2013 · 1 yr

• Worked as a Network operations specialist for couple of service provider in doing the analysis of various network issues comes in the service provider network

Oct 2011 – May 2012 · 7 mos

• 1.Leading Network Operations Team .
• 2.Team meetings to improve quality of work.
• 3.Involving in troubleshooting major network issues.
• 4.work as a part of network design team

Oct 2008 – May 2012 · 3 yrs 7 mos