Tanishq Kaul

Business Development Executive

Gurugram, Haryana, India4 yrs 9 mos experience

AI Enabled

Key Highlights

Achieved three consecutive promotions at American Express.
Pioneered AI metrics for enhanced customer insights.
Expert in B2B sales and customer retention strategies.

Stackforce AI infers this person is a Customer Success and B2B Sales expert in the Fintech and SaaS industries.

Contact

Skills

Core Skills

Customer SuccessAnalytical SkillsCustomer ExperienceBusiness DevelopmentCustomer SupportBusiness Process Outsourcing (bpo)B2b Sales

Other Skills

Customer SatisfactionCustomer RetentionFraud ManagementAI MetricsCross-SellingUpsellingCustomer Service OperationsCustomer LoyaltyCustomer ServiceTravel bpoTravel salesInternational BPOBusiness-to-Business (B2B)Startup OperationsFunnel Tracking

About

Sales & Customer Success professional focused on driving revenue through trust, retention, and strategic acquisition. I’ve worked with global brands like American Express, Expedia, and Uber Eats, managing US market customers and delivering measurable growth. With experience across risk mitigation, outbound B2B sales, negotiation, and onboarding, I specialize in turning customer challenges into expansion opportunities. Strong foundation in operational excellence, client empathy, and full-funnel ownership from prospecting to retention. Passionate about building long-term partnerships that fuel sustainable revenue growth.

Experience

American express

4 roles

Master Account Protection Specialist

Mar 2024 – Oct 2024 · 7 mos

Master CCP

Nov 2023 – Mar 2024 · 4 mos

Analytical SkillsCross-SellingUpsellingCustomer Service OperationsCustomer LoyaltyCustomer Experience+1

Lead APS

Promoted

Oct 2022 – Sep 2025 · 2 yrs 11 mos

Achieved three consecutive promotionswithin three years, recognizing sustained excellence andhigh-impact performance in protecting cardmember experience and trust.
”Flex Force” cross-functional project, providing critical, high-volume fraud and es- calation support to adjacent teams, resulting in seamless service continuity and maintaining high card- member satisfaction.
Pioneered the pilot of the VIBES AI call monitoring metric (AI for Voice Biometrics and Sentiment), generating comprehensive MIS reports with actionable insights on agent performance and customer success factors.
Received multiple performance-based awards for consistently exceeding customer satisfaction (CSAT/NPS) and quality metrics.

Analytical SkillsCustomer SatisfactionCustomer RetentionCustomer Success

Senior Customer Service Associate

Oct 2022 – Oct 2023 · 1 yr

Analytical SkillsCustomer SupportCustomer Service OperationsCustomer ServiceCustomer Experience

Igt solutions

2 roles

Process Associate

Sep 2021 – Mar 2022 · 6 mos

Business Process Outsourcing (BPO)Cross-SellingTravel bpoTravel salesCustomer SupportInternational BPO+3

Travel Specialist

Sep 2021 – Mar 2022 · 6 mos

Actively managed and converted client inquiries across the Expedia portfolio into complete, high-value travel packages.
Leveraged deep product knowledge to cross-sell and upsell premium services, maximizing trip value and contributing to revenue targets.
Utilized expert proficiency in global distribution systems (Amadeus, Sabre) to rapidly secure, customize, and finalize complex international travel bookings.

Dotpe

Sales Consultant

Jul 2021 – Sep 2021 · 2 mos

B2B Acquisition & Negotiation: Executed full-cycle sales via cold call and email outreach, securing discovery meetings and successfully negotiating and closing contracts with multiple QSRs.
Client Diversification: Drove business expansion by proactively identifying and onboarding non-F&B small businesses (e.g., Pooja brand), surpassing restaurant-only targets.
Retention Focus: Onboarded new clients and leveraged value proposition to establish foundational client retention and enhance the customer dining experience.

Business-to-Business (B2B)B2B Sales