Oct 2024 – Dec 2024 · 2 mos · On-site

Oct 2020 – Present · 5 yrs 5 mos · On-site

• Business Planning and Strategy:
• Developing a clear business plan with goals, strategies, and vision for the bakery's growth.
• Identifying target markets, designing unique selling propositions (USP), and ensuring the bakery stands out in the competitive market.
• Product Development:
• Creating and refining recipes to maintain high-quality products.
• Continuously innovating by introducing new bakery items, seasonal specials, and catering to customer preferences (e.g., vegan, gluten-free options).
• Financial Management:
• Overseeing budgeting, forecasting, and managing the bakery’s finances.
• Managing costs of ingredients, production, and overheads to ensure profitability.
• Branding and Marketing:
• Building and promoting the brand through digital and traditional marketing strategies.
• Managing social media presence, collaborating with influencers, or running local events to attract customers.
• Operations Management:
• Managing daily operations such as inventory, staffing, production schedules, and quality control.
• Ensuring the bakery complies with health and safety regulations, especially in food production.
• Staffing and Team Leadership:
• Recruiting and training a team of bakers, kitchen staff, and front-of-house employees.
• Fostering a positive work environment, ensuring employee satisfaction and retention.
• Customer Relations:
• Interacting with customers to understand their needs, handling feedback, and resolving complaints.
• Building a loyal customer base through excellent service and personalized products.
• Expansion and Growth:
• Exploring opportunities for expansion, whether through opening new outlets, franchising, or online sales.
• Managing partnerships or collaborations with other businesses.