Jasneet Kaur

Operations Associate

London, England, United Kingdom11 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 12 years of experience in content creation.
Expertise in technical writing and instructional design.
Passionate about leveraging emerging technologies.

Stackforce AI infers this person is a Technical Writer and Training Manager in the Aerospace and Fintech industries.

Contact

Skills

Core Skills

E-learning DevelopmentTraining DevelopmentInstructional DesignClient Requirement AnalysisDocumentation CreationLean MethodologyEnd User DocumentationAgile MethodologyContent Creation

Other Skills

Risk AssessmentBlended LearningWebinarsWeb Based TrainingComplianceApplication MigrationHTMLCSSCourseware DevelopmentMachine LearningSupervised LearningPowerPointSimulationsStoryboardingRequirements Analysis

About

With over 12 years of experience in content creation and knowledge management, I have mastered my skills across diverse roles, including Content Developer, Technical Writer, Knowledge Manager, Instructional Designer, and Training Manager. My expertise spans technical writing, subject matter expertise, and instructional design, with a current focus on the aerospace domain and traveler data. I have successfully delivered a wide range of content, from end-user documentation and white papers to classroom training courses and e-learning modules. My recent work has covered topics, such as risk assessment systems, traveler data, and traveler information systems. I am passionate about leveraging emerging technologies, including Machine Learning and Natural Language Processing (NLP). My recent certification in Machine Learning has equipped me with the skills to explore innovative approaches to content creation and delivery, such as Large Language Models (LLMs) and Language Modeling Models (LMMs). I aim to empower people to achieve their objectives through effective and accessible content. I strive to create learning experiences that help people positively.

Experience

Sita

3 roles

Training Manager

Mar 2021 – Present · 5 yrs · United Kingdom

Training Designer

Apr 2019 – Mar 2021 · 1 yr 11 mos · United Kingdom

This role involves training development for a variety of risk assessment products used by various country governments. Training is developed and provided through various mediums including eLearning courses, blended learning, end user videos, webinars, and more.
My work here to liaise with the various teams/owners developing the products and create the best possible and fitting training for the different government clients based on their individual needs.

E-Learning DevelopmentRisk AssessmentTraining DevelopmentBlended LearningWebinars

Instructional Designer

Mar 2017 – Jan 2019 · 1 yr 10 mos · Gurgaon, India

I worked on web based training for SITA clients including airports, airlines and cargo systems. I analysed the client requirements to provide best suited content for their staff for quick and efficient on-boarding and learning. While doing this, I kept in mind the compliance and standard work requirements of the various clients. I also helped our clients understand the benefits of eLearning and documentation and how efficiently they can leverage it for their roles.

Instructional DesignWeb Based TrainingClient Requirement AnalysisCompliance

Ameriprise financial services, inc.

Knowledge Manager / Technical Writer

Jul 2014 – Jun 2016 · 1 yr 11 mos · Gurgaon, India

I was responsible for creating and manipulating documentation for financial advisers and support staff. In this role, I have employed the use of Lean methodology and worked to improve and simplify the documentation. As a highlight in this role, I worked on an application migration and updated more than 10,000 articles with the latest information.

Documentation CreationLean MethodologyApplication Migration

Interglobe technologies

Technical Writer

Dec 2013 – Jun 2014 · 6 mos · Gurgaon, India

My role here was to create end user documentation for cargo handling applications and visa processing applications. This catered to the needs of InterGlobe clients including Emirates and SITA. This documentation was created using HTML, CSS and Adobe writing tools.
I worked with Business Analysts and SMEs to create modules and Proof of Concepts following the Agile work methodology. I was also a part of the pre-sales and negotiation meetings.

End User DocumentationHTMLCSSAgile Methodology

Niit limited

Content Developer/Instructional Designer

Oct 2011 – Oct 2013 · 2 yrs · Gurgaon, India

I worked to create content and course ware for advanced Information Technology courses. These included classroom teaching courses, cloud components, e-learning courses, web based tutorials, teaching aids and reference material creation. I learnt a variety of programming languages in this role, attained expert level knowledge in HTML and CSS, and developed knowledge on various content creation software.

Content CreationE-Learning DevelopmentCourseware Development