Dec 2024 – Present · 1 yr 3 mos · Mumbai, Maharashtra, India

Jan 2022 – Dec 2024 · 2 yrs 11 mos · India

• This is a pivotal role which rolls up to Global COO of Dentsu Global Services (DGS). This role anchors all new M&A integrations, governance set up, process excellence & operations excellence as we scale this 7000+ strong Dentsu Global Capability Center, across various delivery centers across geographies

Jan 2020 – Dec 2021 · 1 yr 11 mos

• Global Head for Data Strategy, which focuses on hunting & pitching partnership arrangements with Traditional Trade POS machine Providers & Data Aggregators across the globe to drive creation of alternate data sources with higher data granularity, better data frequency & stronger analytics

Aug 2018 – Dec 2019 · 1 yr 4 mos

• Administrative head for India office, which is the biggest site in Gracenote, a company acquired by Nielsen with 700 employees and Direct accountability to Editorial (Operations) team - 200 content writers across India, SEA & Middle East. Primary focus was to drive overall cultural integration in to Nielsen & bring in operational efficiencies to support growth

Jan 2018 – Jul 2018 · 6 mos

• Leading digital enablement & acceleration for consumer insights & innovation business operations globally. The digital acceleration is expected to improve & digitize processes to create stronger competitive advantage for the consumer insights & innovation line of business and improve client experience as a whole

Jul 2017 – Dec 2017 · 5 mos · India

• This was my attempt to take a plunge into social sector where I was leading the consulting team which worked across some of the renowned companies & brands to help design, execute & report their CSR Programs. Was a short but an enriching stint 👍

Jan 2015 – Jun 2017 · 2 yrs 5 mos

• Leading Operational Excellence which covers BPO, Performance Metrics & Audits for the Consumer Insights & Innovation business globally and all 'Buy' business for Emerging markets & Greater China

Aug 2014 – Dec 2014 · 4 mos

• Heading the Operations team for consumer insights & innovation across 11 countries in South East Asia, North Asia & Pacific

Jan 2013 – Aug 2014 · 1 yr 7 mos

• Commercial head of consumer insights business - Singapore & Malaysia with P&L responsibility

May 2011 – Dec 2012 · 1 yr 7 mos

• Running business process improvement projects under the global CR & BASES organization which delivered $4mn in Savings across 11 countries

Feb 2010 – Apr 2011 · 1 yr 2 mos

• Lead an IPG servicing mix of FMCG, IT & Telco clients conducting Multi Country Research

Oct 2007 – Oct 2010 · 3 yrs

• Handling a sub-team servicing Multi Country FMCG Research clients

Jun 2006 – May 2007 · 11 mos

• Worked on building the customer experience loyalty practice within the India team

Jun 2005 – Jun 2006 · 1 yr · Mumbai Area, India

• Handling Offshore projects for UK based Research Clients

Jun 2003 – Jun 2005 · 2 yrs · Mumbai, India

• Research Executive doing B2B Research & Customer Experience studies

Jan 2001 – Jan 2003 · 2 yrs

• Handled Field Operations using outsourced fieldwork agency model across India