Oct 2023 – Oct 2024 · 1 yr · Sydney, New South Wales, Australia

• Partnered with CMT clients across Asia Pacific to design and deliver digital transformation, product innovation and business strategy.
• Led engagements spanning digital transformation, growth strategy and product innovation
• Delivered measurable results by aligning strategy with execution—helping clients unlock new revenue streams and improve operational resilience
• Recognised for strategic thinking, relationship-building and leading diverse teams to solve complex challenges

Sep 2021 – Aug 2023 · 1 yr 11 mos · Sydney, New South Wales, Australia

• Led product strategy and analytics, developing the growth strategy for the Enterprise, Government and Wholesale markets.
• Led product strategy through a detailed understanding of customer needs
• Defined customer value proposition to drive competitive differentiation
• Analysed product performance to drive growth

Sep 2020 – Aug 2021 · 11 mos · Sydney, New South Wales, Australia

• Led product transformation creating brilliantly simple products for customers in the FSI, Government and Mining industries.
• Led product transformation program for Enterprise and Government products (Networks, Cloud, Voice), with responsibility for product development and the end-to-end customer journey
• Created Vocus’ Future State Products ordered through a completely new CRM, with fully automated orchestration & delivery and software defined network switches
• Designed the end-to-end customer and staff experience for Sales, Delivery, Billing and Assurance through an understanding of customer & staff needs and key pain points

Sep 2019 – Mar 2020 · 6 mos · Greater Sydney Area

• Specialised in Digital Strategy, Digital Transformation & Digital Design.
• Identified customer needs for companies & governments
• Defined digital strategies to improve customer outcomes & drive organic growth

Jun 2017 – Nov 2018 · 1 yr 5 mos · Sydney, New South Wales, Australia

• Led the Strategy and Planning team for the $4Bn Global Connectivity Products portfolio
• Developed the global strategy for IPVPN, Internet, Transmission, Voice and Satellite product areas across Asia, EMEA and the US
• Managed multi-million dollar product development capital program

May 2016 – Jun 2017 · 1 yr 1 mo · Sydney, New South Wales, Australia

• Led Cloud Networking team & product suite, with full P&L, development & management responsibility
• Launched the Telstra Cloud Gateway to AWS & Azure and Telstra Data Centre Interconnect
• Designed product constructs, ran product development, led Cloud & Data Centre partnerships and defined Go To Market

Jun 2014 – Apr 2016 · 1 yr 10 mos · Sydney, New South Wales, Australia

• Defined strategy for Data, IP and Cyber Security products
• Managed product development capital program
• Identified key products developments for new Cloud Networking product suite

Sep 2013 – Jun 2014 · 9 mos · Sydney, New South Wales, Australia · On-site

• Defined growth initiatives and product roadmap
• Identified solutions to market & grow business, with gross margin of $250M+

Jun 2012 – Aug 2013 · 1 yr 2 mos · Sydney, New South Wales, Australia · On-site

• Led creation of Digital Products portfolio working with Marketing, Commercial, Legal, Ops and Sales
• Developed partnerships with 3rd party digital service providers including master service agreements
• Developed Digital Service propositions and pricing

Oct 2011 – May 2012 · 7 mos · Sydney, New South Wales, Australia · On-site

• Led development of three-year strategy across Mobile, Fixed & Satellite products
• Identified business growth strategies and ran product analysis
• Investigated $1Bn in total telecommunications spend and identified opportunities to grow our share

Jul 2010 – Oct 2011 · 1 yr 3 mos · Greater Boston · On-site

• Global Mobile Services Company that distributed over 80 million mobile handsets annually and enhanced the performance of mobile operators.
• Led Service Delivery Improvement Program with team members across 7 countries
• Redesigned Device Management, Strategic Sourcing, Supply Chain and Channel Management assessment services
• Developed fee structures & business case for a key operator with annual revenues over $700M

Jun 2009 – Aug 2009 · 2 mos · Rwanda · On-site

• MIT/Harvard startup and MIT100K winner that enabled health care in emerging markets with a mobile phone health platform
• Identified the potential for a Rwandan pilot with the Rwandan Permanent Secretary of Health
• Developed ClickDiagnostics’ strategy defining their vision, competitive advantage and optimal business model

Oct 2004 – Jun 2008 · 3 yrs 8 mos · Sydney, New South Wales, Australia · On-site

• Developed growth strategies, redesigned operating models and improved performance for senior management in 20+ industries. Built detailed expertise in Business Strategy and Operations, sample projects included:
• Growth and Distribution Strategy – Major Australian Rural Bank
• Performance Improvement – Global Oil & Gas Company (South East Asia)
• Operating Model Redesign – Major Australian Insurer
• National Health and Welfare Card Rollout – Australian Federal Government
• Pricing Model Design – Major Australian Institutional Bank

Apr 2004 – Sep 2004 · 5 mos · Sydney, New South Wales, Australia · On-site

• Optimised the line operations of a major airline with a $260M cost base
• Increased labour productivity by 12% by reconfiguring organisation units, information flows and physical setup

Mar 2002 – Mar 2004 · 2 yrs · Sydney, New South Wales, Australia · On-site

• Advised management in 5 industries while at a consulting firm started by ex-McKinsey staff, sample projects included:
• Acquisition Strategy and Valuation – Major Australian Consumer Foods Company
• Growth Strategy – Australian Building Products Company
• Due Diligence for Private Equity raising – Australian High Technology Company
• Performance Improvement – Global Diversified Mining Company (Colombian mining asset)