Anjali Narwani

Operations Associate

Agra, Uttar Pradesh, India2 yrs 9 mos experience

Key Highlights

  • Proven track record in customer service leadership.
  • Expertise in conflict resolution and customer satisfaction.
  • Strong background in loan processing and customer relationship management.
Stackforce AI infers this person is a Customer Service professional with a focus on Financial Services.

Contact

LinkedIn

Skills

Core Skills

Customer ServiceLeadershipLoan Processing

Other Skills

Customer Service OperationsCustomer SatisfactionCustomer Escalation ManagementProblem SolvingCommunicationCustomer Relationship Management (CRM)Customer RequirementsCookingArts & CraftsTime ManagementTeamworkTrainingAdaptive LeadershipAdaptive ManagementPersonal Loans

Experience

2 roles

Customer Support Supervisor

Promoted

Aug 2023 – Jan 2025 · 1 yr 5 mos

  • Supervised inbound customer service operations, ensuring prompt and effective resolution of complex issues.
  • Handled escalated calls from frontline agents, providing high-level support and conflict resolution.
  • Played a key role in maintaining customer satisfaction and retention through timely and empathetic problem resolution.
Customer Service OperationsCustomer SatisfactionCustomer Escalation ManagementProblem SolvingCommunicationCustomer Service+1

Customer Support Specialist

Feb 2022 – Jul 2023 · 1 yr 5 mos

  • Conducted outbound calls to existing and potential customers to understand their loan requirements.
  • Provided detailed information on various loan products such as personal loans, home loans.
  • Assessed customer eligibility based on basic financial information and guided them through the initial loan inquiry process.
  • Maintained accurate records of customer interactions and responses in CRM tools.
Customer Relationship Management (CRM)Loan ProcessingCustomer RequirementsCommunicationCustomer Service

Tech mahindra

Customer Support Supervisor

Aug 2023 – Jan 2025 · 1 yr 5 mos

  • Supervised inbound customer service operations, ensuring prompt and effective resolution of complex issues. Handled escalated calls from frontline agents, providing high-level support and conflict resolution. Played a key role in maintaining customer satisfaction and retention through timely and empathetic problem resolution.
Customer Service OperationsCustomer SatisfactionCustomer Escalation ManagementProblem SolvingCommunicationCustomer Service+1

Royal finserv private limited

Customer Support Specialist

Feb 2022 – Jul 2023 · 1 yr 5 mos

  • Conducted outbound calls to existing and potential customers to understand their loan requirements. Provided detailed information on various loan products such as personal loans, home loans. Assessed customer eligibility based on basic financial information and guided them through the initial loan inquiry process. Maintained accurate records of customer interactions and responses in CRM tools.
Customer Relationship Management (CRM)Loan ProcessingCustomer RequirementsCommunicationCustomer Service

Education

Tulsi

High School Diploma

Apr 2018 – Present

Tulsi

High School Diploma

Apr 2016 – Present

Swami Vivekananda Subharti University, Meerut

Bachelor of Commerce

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