Santhoshagiri LV

Operations Associate

Bengaluru, Karnataka, India8 yrs 7 mos experience

Highly Stable

Key Highlights

Proven track record in team leadership and customer satisfaction.
Expert in compliance operations and process improvement.
Skilled in managing high-performing teams in fintech.

Stackforce AI infers this person is a Fintech and Customer Support Leader with a strong focus on compliance and operational excellence.

Contact

Skills

Core Skills

Team LeadershipCompliance OperationsCustomer Support

Other Skills

VKYCcredit onboarding operationscompliancecustomer experienceteam managementperformance metricsprocess improvementcross-functional collaborationescalation handlingdata insightsCSAT improvementCRM platformsreportingconflict resolutionSLA compliance

About

Dynamic Team Leader passionate about building motivated, high-performing teams that deliver outstanding customer experiences. Adept at handling escalations, monitoring performance metrics, and implementing process improvements to strengthen service quality and customer trust.

Experience

Slice

2 roles

Team Leader Credit Opretions

Jan 2026 – Present · 2 mos · Bengaluru, Karnataka, India · On-site

Lead end-to-end VKYC and credit onboarding operations, ensuring compliance, accuracy, and superior customer experience.
Manage, mentor, and develop a high-performing team, fostering a culture of accountability, productivity, and continuous improvement.
Drive operational excellence by monitoring key performance metrics such as approval rates, active hours, quality scores, and turnaround time.
Proactively identify process gaps and implement strategic improvements to enhance efficiency and reduce operational risk.
Partner with cross-functional stakeholders including Risk, Compliance, and Product teams to align operations with business goals.
Handle critical escalations with a solution-oriented approach, strengthening customer trust and organizational reliability.
Maintain audit readiness by enforcing regulatory standards and internal policies across all verification processes.
Leverage data insights to make informed decisions, optimize workflows, and improve overall team performance.

VKYCcredit onboarding operationscompliancecustomer experienceteam managementperformance metrics+6

Team Leader Credit Opretions

Jan 2026 – Present · 2 mos · Bengaluru, Karnataka, India · On-site

Lead end-to-end VKYC and credit onboarding operations, ensuring compliance, accuracy, and superior customer experience.
Manage, mentor, and develop a high-performing team, fostering a culture of accountability, productivity, and continuous improvement.
Drive operational excellence by monitoring key performance metrics such as approval rates, active hours, quality scores, and turnaround time.
Proactively identify process gaps and implement strategic improvements to enhance efficiency and reduce operational risk.
Partner with cross-functional stakeholders including Risk, Compliance, and Product teams to align operations with business goals.
Handle critical escalations with a solution-oriented approach, strengthening customer trust and organizational reliability.
Maintain audit readiness by enforcing regulatory standards and internal policies across all verification processes.
Leverage data insights to make informed decisions, optimize workflows, and improve overall team performance.

VKYCcredit onboarding operationscompliancecustomer experienceteam managementperformance metrics+6

Gameskraft

2 roles

Subject Matter Expert

Promoted

Apr 2023 – Sep 2025 · 2 yrs 5 mos · Bengaluru, Karnataka, India · On-site

Customer Support Professional with 8 years of experience in managing teams, handling escalations, and driving service excellence. Proven expertise as a Subject Matter Expert (SME) in leading 25+ agents, improving CSAT, and mentoring team members. Skilled in CRM platforms (Ameyo, Freshdesk, Zendesk) and advanced reporting (Excel, Google Sheets). Strong in conflict resolution, SLA compliance, and process optimization. Seeking a Team Leader role to contribute to customer satisfaction and business growth.

customer supportescalation handlingCSAT improvementCRM platformsreportingconflict resolution+4

Senior Customer Support Executive

Jan 2021 – Jan 2023 · 2 yrs · Bengaluru, Karnataka, India · On-site

Delivered exceptional customer experiences as a Senior Customer Support Executive by efficiently resolving issues via calls, chats, and emails.
Led and managed the team effectively in the absence of the Team Lead, ensuring smooth operations and maintaining service quality.

customer supportissue resolutionteam managementservice qualityCustomer Support

Ola financial services pvt. ltd.

Senior Customer Support Executive

Jan 2019 – Jan 2021 · 2 yrs

Managed OlaMoney Wallet, Postpaid, and Card-related customer queries through calls and emails, efficiently resolving grievances and escalations. Ensured timely closure of critical issues, coordinated with internal teams for smooth operations, and consistently maintained high customer satisfaction and service standards.

customer supportissue resolutiongrievance handlingservice standardsCustomer Support

Foodpanda

Customer Support Executive

Jan 2018 – Jan 2019 · 1 yr

Handled Rider Partner support (voice process), resolving operational issues.Provided end-to-end voice support to Rider Partners, troubleshooting operational issues, guiding partners, and maintaining high service standards.

customer supportoperational issue resolutionvoice supportCustomer Support

Hinduja global solutions (hgs)

Relationship Officer

Jan 2017 – Jan 2018 · 1 yr

Provided comprehensive support to Airtel Postpaid customers ( Voice Process ) by troubleshooting and resolving network-related complaints, addressing service disruptions, guiding customers on technical issues, and ensuring timely and satisfactory resolution to enhance customer experience.

customer supportnetwork troubleshootingtechnical issue resolutionCustomer Support