Sagar Varma

Operations Associate

Hyderabad, Telangana, India6 yrs 10 mos experience

Highly StableAI Enabled

Key Highlights

7+ years in operations and transportation management.
Expertise in KPI analysis and process improvement.
Proven track record with Amazon Transportation networks.

Stackforce AI infers this person is a Supply Chain and Logistics professional with a focus on operational efficiency and process improvement.

Contact

sagar.varma44@gmail.com LinkedIn

Skills

Core Skills

Customer ServiceProcess ImprovementLogistics ManagementKpi Analysis

Other Skills

TeamworkVisual Basic for Applications (VBA)Microsoft Power BIMicrosoft OfficePowerPointLeadershipMicrosoft WordMicrosoft ExcelManagementMicrosoft SQL ServerMicrosoft Excel MacrosTeam LeadershipKPI ReportingCustomer SuccessDelivery station payment

About

Operations and transportation professional with 7+ years of experience supporting last-mile delivery and supply chain operations in high-volume environments. Strong expertise in KPI analysis, SLA monitoring, escalation management, routing validation, and process improvement. Previously supported Amazon Transportation networks, working closely with cross-functional stakeholders to ensure operational accuracy, efficiency, and stability. Currently seeking an India-based Operations or Transportation Analyst role where I can contribute immediately.

Experience

Career break

2 roles

Layoff/position eliminated

Mar 2025 – Present · 1 yr · Hyderabad, Telangana, India

Took a brief career break for personal development while continuing to enhance my expertise in logistics and supply chain operations. Fully prepared and immediately available to contribute to a results-oriented logistics team.

Career transition

Dec 2023 – Oct 2024 · 10 mos · India

Taking a career break can give you time to reflect and reassess your career goals, decide where you want to be in the future and how to get there.

Tdcx

Business support specialist

Oct 2024 – Feb 2025 · 4 mos · Hyderabad, Telangana, India · On-site

Assisted customers with inquiries, troubleshooting, and issue
resolution via multiple communication channels.
Ensured smooth workflow adherence to standard operating
procedures (SOPs) and optimized service levels.
Provided technical support, addressed platform navigation issues, and escalated complex problems.
Maintained quality assurance & compliance, documented
interactions, and improved customer experience.
Collaborated with cross-functional teams to enhance processes and streamline service delivery.
Implemented AI-driven automation strategies to improve ticket resolution time and customer satisfaction.

TeamworkVisual Basic for Applications (VBA)Microsoft Power BIMicrosoft OfficePowerPointLeadership+5

Amazon

Transportation Specialist

Sep 2019 – Nov 2023 · 4 yrs 2 mos · Hyderabad, Telangana, India · Remote

Dedicated transportation and logistics specialist with 4 years of experience in overseeing global logistics
operations. Skilled in managing large-scale movements, maintenance, and supplies for extensive personnel
groups. Known for providing hands-on leadership, ensuring operational efficiency, and meeting deadlines
consistently. Possess a deep understanding of best practices in logistics management, coupled with strong
product knowledge and cost control expertise.

TeamworkVisual Basic for Applications (VBA)Microsoft Power BIMicrosoft SQL ServerMicrosoft OfficeMicrosoft Excel Macros+14