Nikita Jain

Operations Associate

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia5 yrs 6 mos experience
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Key Highlights

  • Advised on transformative urban reforms impacting 76M+ citizens.
  • Led India's first nationwide sanitation survey under PM Modi's scheme.
  • Spearheaded digital governance overhaul boosting service delivery by 95%.
Stackforce AI infers this person is a Public Policy and Urban Development expert with a focus on social housing and governance.

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Skills

Core Skills

Social PolicyResearchStakeholder EngagementProject Coordination

Other Skills

Report WritingQualitative AnalysisSocial ResearchQualitative ResearchProblem SolvingTeamworkStrategyHumanitarian AssistanceInternational Humanitarian LawHumanitarian InterventionHumanitarian LogisticsNeeds AssessmentEmergency ManagementProduct Lifecycle ManagementEmergency Preparedness

About

Policy enthusiast with 7+ years of expertise advising national and subnational governments on transformative urban reforms, specializing in bridging policy gaps between ministries and marginalized communities. Designed and monitored schemes impacting 76M+ citizens across India’s 10M+ megacities, including leading PMO teams for India’s first nationwide sanitation survey (PM Modi's flagship scheme), orchestrating data-driven diagnostics across 416 cities while training 490+ health inspectors in protocol adherence. ​ A ground-up governance practitioner, she transitioned from Ministry PMUs to frontline crisis response: resolving Gurugram’s water crisis by reactivating dormant schemes (saving 500M liters/year); spearheading Punjab’s digital governance overhaul during COVID-19 (boosting service delivery by 95%); and architecting scalable frameworks for sanitation, and livelihood initiatives adopted across 7 Indian states.​ Currently based in Malaysia, Nikita serves as Manager at Think City, where she helped develop the organisation’s flagship next-generation social housing policy report, translating 18 months of primary research and global benchmarking into actionable recommendations for the Ministry of Housing. Her work focuses on strengthening liveability frameworks within public housing, aligning governance structures, financing mechanisms, and community-level design to improve long-term outcomes for low-income residents. She has also contributed to urban climate resilience efforts, including benchmarking global Heat Health Plans and shaping foundational frameworks for city-level implementation in Malaysia.

Experience

Think city

Manager

Aug 2024Present · 1 yr 7 mos · Federal Territory of Kuala Lumpur, Malaysia · On-site

  • Think City is a think tank with the mission of making cities more people-friendly, resilient and liveable.
  • It is a special-purpose subsidiary of Khazanah Nasional Berhad, Malaysia's strategic investment arm, under Ministry of Finance Malaysia, formed to work on urban rejuvenation with the goal of creating more resilient and people-friendly cities.
  • Currently working on 'Next Gen Social Housing' to identify innovative solutions for low-income families to define the future of social housing. This includes effective financing, institutional frameworks & governance arrangements, and a resilient public housing design.
Social PolicyReport Writing

The world bank

Capstone Consultant

Dec 2023Jun 2024 · 6 mos · London Area, United Kingdom · Hybrid

  • Scaling up the implementation of National Response to Control Hypertension at the primary healthcare level in South Asia.
  • Hypertension (high blood pressure) affects over 30% of the adult population worldwide, impacting over one billion people.
  • Three out of every four individuals with hypertension live in low- and middle-income countries (LMICs).
  • Despite this high prevalence, only about 10% of those in LMICs have their blood pressure treated and controlled.
  • The implementation of WHO's HEARTS program demonstrates that effective hypertension control is both feasible and affordable in LMICs. This success is scalable and sustainable with strong government leadership.
  • Beginning this year, I was fortunate to be chosen to work with The World Bank Group on their 'Scaling up National Response to Hypertension in South Asia' project.
  • This collaboration with The London School of Economics and Political Science (LSE) focused on Bangladesh, with secondary research into global case studies and best practices.
  • With a team of three, we proudly handed over our findings to the Bank.
ResearchQualitative AnalysisSocial ResearchQualitative ResearchProblem SolvingTeamwork+2

Impact consulting

Engagement Manager

Aug 2023Mar 2024 · 7 mos · Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Need-based, pro-bono impact consulting for social enterprises, NGOs and early-stage start-ups to help them achieve their UN SDGs.
Stakeholder EngagementStrategyProject Coordination

Government of punjab

District Development Fellow, Directorate of Governance Reforms

Oct 2020Sep 2021 · 11 mos · Punjab

  • Digital transformation: Reimagined inter-department efficiency via best-in-class digital tools
  • practices to improve transparency and service delivery by 95% across 7 schemes
  • Research & Implementation: Supported Deputy Commissioner in research, & designed
  • implementation policies at the district level on Sanitation (Rural & Urban), Livelihood initiatives,
  • current pressing issues such as COVID-19 & stubble burning
Stakeholder EngagementSocial PolicyProject CoordinationReport Writing

Haryana

Assistant Manager: Governance, GuruJal

Jun 2019Oct 2020 · 1 yr 4 mos · Gurgaon, India

  • District Administration Gurugram, Government of Haryana
  • Water management: Diagnostics and compliance management enforcement by aligning with ~20
  • govt departments for resolving urban water crisis for 5M residents by activating 3 dormant schemes
  • saving 450-500ML/Year of water
  • Policy improvisation: Suggesting policy changes for water conservation in the district where all the
  • 4 blocks are in Dark Zone in terms of water crisis
  • Policy implementation: Set up PMO construct for department & their varied water and environment
  • allied initiatives leading to up to 80% uptick in policy implementation adherence
Stakeholder EngagementSocial PolicyProject CoordinationReport Writing

Karvy insights limited

Research Manager

Nov 2018Mar 2019 · 4 mos

  • Public service model delivery: Developed new age delivery model for fulfilling sanitation public
  • services for residents across 400+ Indian cities
  • Monitoring and evaluation: Handled the service level progress evaluation of sanitation levels of
  • 416 cities of Rajasthan, Arunachal Pradesh, Assam, Manipur, Meghalaya, Mizoram and Tripura with
  • a team of 10 people
  • Policy implementation: Managed inter-team and inter-department coordination for seamless
  • operating model of a 490-member project for the world’s largest digital Sanitation Survey
Stakeholder EngagementSocial PolicyProject CoordinationReport Writing

Sr asia (social responsibility asia)

Project Management Coordinator

Jul 2018Oct 2018 · 3 mos

  • Governance scorecard: Drafted analysis mechanism for Socio-economic impact assessment of a
  • govt. technology of agricultural hydrogels used by 5M farmers across the South of India
  • Impact Assessment Parameter Formation: Devised 180+ parameters acrosssocial, cultural, and
  • economic aspects
Stakeholder EngagementSocial PolicyProject CoordinationReport Writing

Government of india

Public Policy Analyst

Dec 2016Jan 2018 · 1 yr 1 mo · New Delhi Area, India

  • Public Policy Analyst at the Office of Adil Zainulbhai at Quality Council of India, GoI for India's top bureaucrats on strategy and implementation of high-priority government projects.
  • WASH & Education Projects (Swachh Bharat Mission & Skill India)
  • Urban Infrastructure Policy – Managed a sanitation survey for 51 cities of Madhya Pradesh with a
  • team of 6 and formulated capacity building reports for each of the cities
  • ‘Skill India’ Policy: Managed audit of 40 Industrial Training Institutes on 140+ parameters, located
  • across the country for the Scheme ‘Skill India’, ensuring quality vocational training for youth
  • eventually leading to 20000+ jobs
  • ‘Open Defecation Free’ India: Managed the on-ground implementation and inspection of 381 cities
  • of Maharashtra for a pan-India project for 100% ODF status in all 4,041 cities in the country
  • Sanitation Survey Implementation- Railways: Handled inspections of 60+ stations in the Railways
  • Network under the Ministry of Railways leading to 60% improvement in hygiene and sanitation in a
  • span of one year
  • Pan-India Sanitation Diagnostics 2017: Handled the inspection of 29 cities of the state of
  • Rajasthan, impacting 76 million people under the largest sanitation project to rank 500 Indian cities
  • on the basis of cleanliness
  • Government Advisory Project: Worked as an advisor analyst to the Union Ministry of Home
  • Affairs for national civilians’ honours awards at Rashtrapati Bhawan (President House)
Stakeholder EngagementSocial PolicyProject CoordinationReport Writing

Education

The London School of Economics and Political Science (LSE)

Master's degree — Master's of Public Policy

Sep 2023Jun 2024

Sri Venkateswara College, Delhi University

Bachelor of Arts - BA — History (Honours)

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