Sharang Sharma

CEO

Gurgaon, Haryana, India12 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led strategic initiatives for Fortune 500 clients.
Managed high-traffic tech blogs with significant audience engagement.
Expert in customer experience and digital transformation.

Stackforce AI infers this person is a Business Process Services expert with a focus on customer experience and digital transformation.

Contact

Skills

Core Skills

Customer SuccessBusiness Transformation

Other Skills

M&A/partnership supportgo-to-market strategy supportvalue proposition and messagingbudget & cost managementbusiness transformation & change managementproduct & market strategyData AnalysisGoogle AnalyticsMicrosoft ExcelSegmentationMarket ResearchTechnical WritingWritingPharmaceutical IndustryBusiness Analysis

About

I'm a Vice President at Everest Group and drive an advisory and research agenda in the Business Process Services (BPS) and help clients solve problems around customer experience management. I have supported clients, including Fortune 500 firms, across sales & marketing strategy, go-to-market support, sourcing, vendor management, budget & cost management, and digital transformation needs. As part of my work, I engage with CXOs regularly to maintain and nurture client relationships and grow the business for the firm. Outside work, I have a keen interest in consumer electronics and have run and managed two tech blogs in the past which saw peak organic traffic of 80,000 unique visitors a day and have been ranked in the top 3,000 websites in India.

Experience

Everest group

3 roles

Vice President

Promoted

Jan 2023 – Present · 3 yrs 2 mos

Customer Success

Practice Director

Promoted

Jan 2020 – Jan 2023 · 3 yrs

Manage the Customer Experience program at Everest Group and have consulted clients across M&A/partnership support, go-to-market strategy support, value proposition and messaging, budget & cost management, business transformation & change management, and product & market strategy
Manage the published research in CX program and have conducted webinars and authored reports in areas such as digital CX transformation, design thinking, and automation.

Customer SuccessM&A/partnership supportgo-to-market strategy supportvalue proposition and messagingbudget & cost managementbusiness transformation & change management+2

Senior Analyst

Apr 2015 – Jan 2020 · 4 yrs 9 mos

Jabong

Assistant Manager

Dec 2014 – Apr 2015 · 4 mos · Gurugram, Haryana, India

Member of the Operations Intelligence team, handling Returns and Risk department
Helped design a model to identify and remove the worst performing brands on the website considering their return rate, sales contribution, and NPS contribution
Worked on a project to identify worst performing sales channels in terms of return rate and the impact of their removal on the revenue
Built a model to predict return rates

Zs associates

Business Analyst

Sep 2013 – Nov 2014 · 1 yr 2 mos · Gurugram, Haryana, India

Worked in the marketing research team.
Managed ATU (Awareness, Trial and Usage) project for a leading pharmaceutical company, tracking the performance of their 3 therapies each with sales > $1 billion p.a. in five countries
Market Forcast:
Worked on a price elasticity project for a leading Asthma drug manufacturer, studying the impact of possible price change on the market share and drug insurance approval process