Aug 2022 – Jul 2023 · 11 mos · Dubai, United Arab Emirates

Dec 2019 – Jul 2022 · 2 yrs 7 mos · Dubai

• Key account management with new & existing accounts – UAE Ministries & other Public and Larger
• Private Sectors
• Focusing on Managed Services - Govt Tender Submission for IT Services – Recruiting and deploying
• resources required for IT Technology Projects which are yearly contracts with minimum 12 months
• and renewable thereafter.
• Involved in end to end project coordination from recruiting (Onsite, Offsite, Offshore & Hybrid
• Models of projects)
• Solutioning end to end project mapping and deploying right pool of skillet resources for projects and
• ensuring timely delivery based on project planning.
• Product Focused: SharePoint Portals (B2B, B2C, eCommerce, API Developments, Payment Gateway
• Integrations), Help Desk Management Solutions, Robotic Process Automation and Mobile App and
• managing these projects
• Focused on RPA projects – Relationship building with channel partners, attending regular meetings
• with account managers to gain knowledge on various market needs and plan strategically where to
• focus on industries requiring automation. Collaboration with the customer to understand the current
• set up and upgrades ensuring a requirement is created and change request parameters are met Recommend service and product enhancement to improve the sales potential and customer
• satisfaction
• Ensure the delivery of targets through individual recognition, performance review, people
• management and reward
• Evaluating tenders for Ministries to ensure how the solution can be mapped and mapping key
• stake holders (CXO's) in the ministries and building relationship and showcasing presentation which
• gives and overall view of solution and ROI parameters to attain transparency and trust from
• customers.
• Develop and review long- and short-term sales strategies

Jul 2018 – Nov 2019 · 1 yr 4 mos · United Arab Emirates

• Responsible for business for the regions UAE, & Oman
• Responsible for building & maintaining relationship with OEM ( Infor & Microsoft )
• ‘Cold calling’ to arrange meetings at customers’ premises
• Researching organizations to find new customers and identify who makes the decisions
• Develop and implement a jointly agreed Customer Business Plan with specific accounts and channel partners of Microsoft and Infor
• Writing reports and making presentations to customers
• Work (lead) with the Marketing and Category to define content optimization plan and implement new WOW for content management (tool / processes)
• Key involvement in innovation/renovation pipeline ensuring commercially relevant concepts are introduced
• Develop, execute and manage a Customer Contact Strategy
• Strong business skills evidenced by a business qualification or track record of managing similar businesses.
• Technical understanding of information and enterprise systems evidenced through qualifications or previous management experience.
• Full ROI analysis of all customer initiatives
• Finding out what an organisation needs and working with a team to plan proposals and pricing
• Generate 'step change' in e-commerce performance through effective cross functional communication & influencing of internal management team
• Negotiating with customers and building positive relationships
• Full management and accountability of the key accounts
• Selling solutions based services to new and existing customers
• Forecasting sales targets and making sure they’re met
• Attending events and conferences

May 2017 – May 2018 · 1 yr · United Arab Emirates

• Responsible for acquiring and developing new business.
• Business plan for increasing the profitability of the company i.e., cost control decision-making.
• To close deals for the leads generated either by self initiated calls or internal leads given.
• Responsible for Payment Collection from the customers.
• Technical understanding of information and web based systems evidenced through qualifications or previous management experience.
• Full management and accountability of the existing and new customers
• Forecasting sales pipeline and making plan to achieve sales targets
• Profit planning in relation to overall company objectives.

May 2013 – May 2016 · 3 yrs · Al Khobar Saudi Arabia

• Description: Key Account Manager-Sales & Marketing
• Job Duties:
• Accomplishing marketing and sales objectives by creating client database and meeting clients,orienting, training, scheduling, counseling, planning client meeting procedures.
• Achieving marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.
• Sustain rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
• Protecting organization's value by keeping information confidential.
• Updating job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Accomplishing marketing and organization mission by completing related results as needed.
• Manage and develop frontline client engagement functions and serve as central point of contact to major clients, assisting with analysis and advising on best practices for competitive benchmarking, client targeting and performance evaluation
• Assist senior account managers in giving product demos, handling queries, training users, coordination with delivery teams and product teams and meeting client needs on customizations, ensuring successful deployment and product installation, maintaining ongoing client relationships
• Developing and maintaining relationships with multiple points of contact at the clients’ organizations, enabling them to understand and address their complete needs.