faisal sheikh mohammad

CEO

New Delhi, Delhi, India16 yrs 4 mos experience

Highly Stable

Key Highlights

17 years of experience in Payments and Fintech.
Expert in cross-border payment ecosystems.
Proven track record in fraud management and process automation.

Stackforce AI infers this person is a Fintech expert with a strong focus on payments and fraud operations.

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Skills

Core Skills

Payments & FintechFraud Prevention StrategyContact Center OperationsPerformance Management

Other Skills

Process & Operations ExcellenceCustomer Experience ManagementLeadership & TransformationCross-Border PaymentsProcess AutomationFraud ManagementP&L ManagementBudgetingIncident ManagementKey Performance IndicatorsCustomer SuccessCommunicationCustomer SupportEmployee EngagementLeadership

About

About With over 17 years of experience in the Payments and Fintech industry, I specialize in building and scaling cross-border payment ecosystems that are secure, efficient, and customer-centric. As the Lead of Payments & Forensic Operations at Tazapay, a global cross-border payments platform, I lead multi-functional teams across Payment Operations, Fraud Management, Refunds, Reconciliation, Customer Experience, Dispute Management, and Partner Compliance. My focus lies in building data-driven, automated operational frameworks that reduce risk, improve efficiency, and elevate customer trust globally. I bring deep expertise in: 🔹 Cross-border payment orchestration — settlements, payouts (fiat & stable-coins), and reconciliation 🔹 Fraud and forensic operations — Fraud remediation, Fraud recovery, and merchant protection 🔹 Automation and process re-engineering — leveraging technology to enhance speed, accuracy, and control 🔹 Customer experience operations — creating scalable, empathetic support and trust mechanisms 🔹 Governance & KPI ownership — driving SLA adherence, operational scope creation, and SOP improvement Passionate about global payments innovation, I aim to build future-ready operations that balance trust, technology, and customer delight. Let’s connect if you’re building the future of cross-border payments, stable-coin settlements, or forensic fraud operations.

Experience

Tazapay

Lead – Payments & Forensic Operations | Tazapay

Sep 2023 – Present · 2 yrs 7 mos · India · On-site

Lead the Payments, Forensic/Fraud Operations, and Customer Experience functions for Tazapay, a global cross-border payments platform. Responsible for end-to-end operational integrity, process automation, and global team efficiency across multiple lines of business (LOBs):
Payment Operations: Manage global settlements, payouts, and stable-coin transactions ensuring regulatory compliance and partner alignment.
Refunds Operations: Oversee refund processing across cards and APMs; implement workflows to reduce TAT and improve traceability.
Reconciliation: Drive automated reconciliation frameworks for card and APM pay-ins and multi-channel collections.
Fraud & Forensic Operations: Build fraud detection, fraud remediation, and forensic analytics frameworks for risk mitigation.
Partner Query & RFI Compliance: Respond and prevent partner RFIs through structured remediation and preventive measures.
Customer Service & CX Ops: Lead customer service teams handling Freshdesk, Trustpilot, and social media queries; ensure seamless experience and trust recovery.
Automation & Process Re-engineering: Implement workflow automation and SLA/KPI management across payment and fraud processes to enhance speed, accuracy, and control.

Payments & FintechProcess & Operations ExcellenceCustomer Experience ManagementLeadership & TransformationFraud Prevention StrategyCross-Border Payments+1

Chargebacks911

Manager Operations

Oct 2014 – Oct 2022 · 8 yrs · Noida Area, India · On-site

Worked as manager Operations.
Leading the project since its inception and defining the various process improvement metrics
Strong Stakeholder Engagement - Working in partnership with business to achieve common objectives. Defining KPI's to the Service levels.
Assist with Transitions - Execute Knowledge Transfer Plan, manage and Deliver Process Documentation, Monitor and track the KT and Recruitment Process, Ensure all resources are abreast to take on the service
Business Process Design - Build Process Flows. Ensure all process gaps are covered, Ensure the controls are properly set and requisite checklists are in place, Developed operational policies and processes, to streamline the operations
Capacity Management and Forecasting - Analyzing workflow and trends to prepare Action Plans for the months ahead. Manage Budgeting and Requisition of Staffing.
Retention and Attrition Control - Ensuring sufficient employee engagement is there to control the attrition and leak of Knowledge and efficiency.
Escalations Handling - Timely adherence/analysis of customer feedbacks, Evaluate defect areas and create plans to improve and control them (DMAIC), Identification of CSAT and DSAT metrics and evaluate the parameters on improving them.
Six Sigma trained -
Increased accuracy by FTNR reduction from 15 to 8% (47% efficiency)
Reduced TPT from 10 to 8 minutes (20% efficiency)
People and Process Management - Process and team Scorecard/Dashboard maintenance. (To create and ensure the visibility for the appended is available, Find BQ's in process and in people and make suitable course corrections for timely improvements)
Assess Planned Vs Actuals to be within agreed benchmarks, and initiate Corrective Actions wherever necessary.
Conduct FMEAs for contingency planning Prepare and complete action plans.
Accomplishing Human Resource Objectives of Recruiting, Orienting, Training, Onboarding, Goal Setting, Assigning, Coaching, Counseling, and Appraising