Sachin Jaiswal — Co-Founder

On the mission to help small and mid-sized businesses provide great customer service. Hi, I'm Sachin Jaiswal, a firm believer in the power of technology and its potential to build large-scale businesses. I graduated from IIT Kharagpur in Electrical Engineering in 2011. I began my career at Oracle as a product manager, creating data-driven products. After a year, I co-founded Innovaccer, a data analytics startup that evolved into a healthcare unicorn. In 2015, I launched niki.ai, reaching a GMV of 50M USD, aiming to simplify technology use for an underserved market in India. After my experiences at Innovaccer and Niki, I delved into customer support product leadership at Swiggy. This role offered a deep dive into the world of enterprise-level customer service, exposing me to its challenges and opportunities. This led to the birth of my third startup Kim with a mission to make this exceptional customer service available to all. Looking back, I can say that the seeds for Kim were sown when our business at Niki grew a lot and it led to a 10X increase in customer inquiries. We couldn't handle it well, and our 4.8-star rating dropped to 3 stars, revealing a harsh reality: Poor customer service is a mortality risk for growing businesses. With Kim, we make it easy for you to hire and manage remote customer service experts, so everyone can have great customer service. Ready to make your customer service awesome? Book a demo today with Kim! 🚀 If you have any questions or ideas for collaboration, please reach out to me at sachin@kim.cc

Stackforce AI infers this person is a SaaS entrepreneur with a focus on customer service and data analytics.

Location: San Francisco, California, United States

Experience: 16 yrs 2 mos