Pranab Sarkar

Operations Associate

West Bengal, India10 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 10 years of experience in Telecom Infrastructure.
Expert in FTTx Planning and Network Deployment.
Strong background in Incident Management and Customer Support.

Stackforce AI infers this person is a Telecom Infrastructure Specialist with extensive experience in FTTx and Incident Management.

Contact

Skills

Core Skills

Incident ManagementIt Service ManagementTelecommunicationsFttx PlanningNetwork DeploymentCustomer Support

Other Skills

Major Incident ManagementServiceNowRoot Cause AnalysisSLA ManagementChange ManagementProblem ManagementTelcomFTTx TrainingInstallation TrainingKPI Performance TrainingFTTx SurveyOLT InstallationAutoCADGISFTTx Roll Out

About

1. Offering More than 10 years' experience in the areas of FTTx Technical Support,Telecom Oparation, Managing Projects(Telecom Infrastructure and FTTx, Enterprise Link Delivery). FTTx Passive Network Planning, FTTx Network Deployment, and Installation Commissioning L1 & L3 Switch Cisco 920(O) & 901 Router. 2. Managing Installation, Commissioning & Integration of GPON Technology (Nokia 7360 FX-4 OLT) 3. Responsible For FTTH Passive Network Planning. 4. Responsible for Reliance's FTTx Type 2 city FTTH network Passive Planning and Deployment. 6. Experience in FTTH Passive Planning and Deployment in Samll and Big Twonship. 7. Experience in Customer support, SLA management, Vendor management, Team Handling (Airtel Telesonic network Ltd) 8.FTTP, FTTN, FTTB Network Planning and design.

Experience

10 yrs 7 mos

Total Experience

2 yrs 7 mos

Average Tenure

4 yrs 5 mos

Current Experience

Tata consultancy services

2 roles

Incident Manager

Promoted

Aug 2022 – Present · 3 yrs 8 mos

Incident Management ,Major Incident Management, ServiceNow / Remedy Root Cause Analysis (RCA)SLA / OLA compliance MTTR (Mean Time to Resolve)Change Management, Problem Management IT Service Desk ,Ticket Prioritization Escalation, Procedures ,Post-Incident Review (PIR)Continuous Service Improvement (CSI)Agile / Scrum methodologies, Stakeholder Communication, Business Impact Analysis , KPI Reporting / Dashboards

Incident ManagementMajor Incident ManagementServiceNowRoot Cause AnalysisSLA ManagementChange Management+2

Team Lead Manager

Oct 2021 – Jul 2022 · 9 mos

TelcomTelecommunications

Airtel

Circle Technical Trainer

Nov 2020 – Oct 2021 · 11 mos · Kolkata, West Bengal, India

FTTx Training, Installation and Fault KPI Performance Training, KPI Aduit.DTH Installation Training. SALES training.

FTTx TrainingInstallation TrainingKPI Performance TrainingTelecommunications

Reliance jio infocomm limited

FTTx Planning and Network Engineer

Jun 2018 – Nov 2020 · 2 yrs 5 mos · Purba Bardhaman, West Bengal, India

FTTx Survey, FTTx Planning, Design, OLT installation, Autocad, GIS NE, Arc GIS, Google Earth, FTTx Roll Out, UG Fiber Planning and Deployment, MDU Augment and IBD Planning and Design. FTTx Deployment.

FTTx SurveyFTTx PlanningOLT InstallationAutoCADGISFTTx Roll Out+2