Oct 2025 – Present · 6 mos · Gurugram, Haryana, India · On-site

• Managing social media interactions by addressing inquiries, complaints, and feedback promptly and professionally.
• Key responsibilities include monitoring social media platforms, engaging with customers to provide accurate information and solutions, resolving complaints by investigating and escalating issues as needed, and proactively reaching out to customers to resolve issues and rebuild trust.
• Social media monitoring: Regularly monitor platforms like Facebook, Twitter, Instagram, and LinkedIn for customer inquiries, comments, and complaints.
• Complaint resolution: Investigate and efficiently resolve customer complaints. Escalate complex issues to the correct internal departments for timely resolution.
• Proactive outreach: Initiate contact with customers who have expressed negative experiences to work towards resolving their issues and regaining their trust.