Pooja Kotiya — Business Analyst
Dedicated and results-driven professional with over 2 years of experience in customer service. Led a team of 15 experts to achieve a 30% increase in client satisfaction. Developed a training program leading to a 20% reduction in onboarding time for new hires. Improved process efficiency by 25% through streamlined workflows and automation tools. Skilled in data analytics, internal audit, and Excel functions including VLOOKUP and HLOOKUP. Proven ability to prioritize tasks, analyze feedback, and maintain accurate records. Seeking opportunities to leverage expertise in a dynamic customer-focused environment for driving positive outcomes.
Stackforce AI infers this person is a Customer Service and Fraud Analysis specialist in the Fintech industry.
Location: Delhi, India
Experience: 5 yrs
Skills
- Fraud Analysis
- Customer Satisfaction
Career Highlights
- Achieved 30% increase in client satisfaction
- Reduced onboarding time by 20%
- Streamlined workflows for 25% efficiency
Work Experience
Fareportal
Senior Fraud Analyst (1 yr 2 mos)
Accenture in India
Senior Analyst (8 mos)
Wipro
Data Analyst (2 yrs 1 mo)
FIS
Fraud Analyst (1 yr 1 mo)
Education
Bachelor of Business Administration - BBA at University School of Management Studies, GGSIPU
