Alexandra Ionescu

Operations Associate

Bucharest, Bucharest, Romania19 yrs experience
Highly Stable

Key Highlights

  • Proven track record in business development and project management.
  • Expert in HR processes and team leadership.
  • Strong negotiation skills with successful project delivery.
Stackforce AI infers this person is a seasoned leader in iGaming and HR consulting with extensive experience in business development.

Contact

Skills

Core Skills

Business DevelopmentProject ManagementGeneral ManagementP&l ManagementHr Processes DesignConsulting

Other Skills

Sales ManagementNegotiationTeam ManagementStrategic PlanningCoachingStakeholder ManagementHR StrategyRecruitmentLeadership DevelopmentPerformance ManagementSales StrategyTeam CoordinationClient ManagementB2Core - Traders RoomHuman Resources

About

Key competencies General Business Management /Operational Management in fast paced environments (managing P&L, setting company’s sales, marketing & PR, operational and financial strategies; stakeholders’ management; team selection and development) Start-up DNA (worked only in entrepreneurial environments, which gave me the opportunity to build competencies such as: adaptability, tolerance for ambiguity, persuasion and negotiation skills etc). Developed projects and companies from scratch and managed them with full ownership. Strong Leadership Skills demonstrated through the capacity of building and managing teams that reach the objectives. Able to set and communicate a clear vision, follow-through on promises, building trust, empowering people, creating an environment in which they can outperform. Sales Management/Business Development (involved both in direct sales and in building partners’/third parties network). All companies I have worked for had a strong business development focus. Business Acumen (worked directly with more than 400 clients, from different industries, in order to enhance business results); deep understanding of business strategies and processes, types of organizational culture and leadership patterns; exposure to board level and top management teams. HR Processes Design and Implementation (with a strong HR background, I have directly managed teams or been myself responsible for processes such as: recruitment and selection, induction, talent management, training, succession planning, leadership development, performance management, organizational culture, assessment and development, coaching etc.)

Experience

Consultipay

Operations Manager

Mar 2024Present · 2 yrs · Bucharest, Romania

Grand group

Operations Manager / Project Owner

Jan 2023Feb 2024 · 1 yr 1 mo · Bucharest, Romania

  • Project based collaboration: working together directly with the owner of the Grand Group (Grand Casino Marriott/Raddisson/Casa Vernescu, Netbet) in starting-up and implementing 2 strategic projects for the group:
  • Starting-up a new business development company (sales and marketing), in order to serve the group in an aligned manner: setting up the company, defining all work procedures, budgets, recruiting key positions, implementing a centralized platform and CRM, direct liaison between the company and the beneficiary organizations inside the group.
  • Spearheaded the acquisition and implementation of a payment solution for the online gaming industry; conducted extensive research to identify optimal commercial and technical conditions; negotiated favorable terms and percentages while coordinating with the development team to align with project requirements; took full responsibility for the delivery of the Payment Service Provider (PSP) and successfully integrated it into the group's websites (online casino, gaming, sports betting).
  • Accomplished project delivery in 10 months, exceeding the initial 13-month timeline; Both projects were operating independently and generating profit by the end of November 2023; Assembled two highly skilled professional teams, primarily through personal networks, within a remarkably short timeframe
Business DevelopmentSales ManagementProject ManagementNegotiationTeam Management

Vartos

Operations Manager

Apr 2019Nov 2023 · 4 yrs 7 mos · Bucharest, Romania

Fast support

2 roles

General Manager

Promoted

Jun 2017Apr 2019 · 1 yr 10 mos · Bucharest, Romania

  • Coordinating 2 companies (financial consulting and outsourcing) with more than 300 employees in total, organized in departments such as: sales, retention, customer support, marketing, compliance, financial, HR, IT, administrative etc.
  • Setting up the business strategies for the Romanian offices, together with the shareholders of the international group, member of the international board team.
  • Making sure the qualitative and quantitative monthly/quarterly/yearly targets are met, within the expenses budgets.
  • Insuring the profitability of the companies, by managing the P&L, developing revenue increase and cost reduction strategies, reorganizing the workflows and workforce.
  • Coaching departments’ managers into setting their short and mid-term strategies, in order to be able to reach company's goals.
  • Acting as the image of the companies in relationship with third parties (governmental institutions, partners, suppliers, banks, auditors, shareholders, stakeholders etc)
  • Constantly reporting on several lines: commercial results, financial status, headcount, previsions etc.
  • Involved in all operational decisions of the offices (starting with negotiation with suppliers, supervising working hours and working schedule, promotions inside the companies, movement of the employees from one project to another etc)
P&L ManagementStrategic PlanningCoachingTeam ManagementStakeholder ManagementGeneral Management

HR Director

May 2016Jun 2017 · 1 yr 1 mo · Bucharest, Romania

  • Acting as a deputy general manager, in absence of the appointed GM for the Romanian offices.
  • Building up the HR strategy for the companies, starting with recruitment and selection, development of the employees, leadership potential growth, wellbeing, compensations and benefits etc.
  • Created a HR yearly budget, based on the approved strategy of growth for the Romanian offices.
  • Coordinating the HR teams, consisting in a total of 6 HR specialists and 4 front desk assistants.
  • Ordering all HR files, in order to be compliant with Romanian legislation and procedures.
  • Increasing the quality of the recruitment process, by designing clear guides on how to manage each of the recruitment and selection stages.
  • Coaching 1:1 and 1:many the leadership team inside the 2 companies, in order to raise their capabilities.
  • Acting as the representative of the company in front of governmental institutions, HR partners and suppliers, office suppliers etc.
  • Involved in creation of clear and measurable KPIs for the operational departments, in order to be linked with bonus structures.
  • Overseeing the assessment of each employee, from a qualitative and quantitative point of view.
  • Delivering a comprehensive benefits system for the employees.
HR StrategyRecruitmentLeadership DevelopmentPerformance ManagementHR Processes Design

Hart consulting

Executive Manager

Nov 2006Apr 2016 · 9 yrs 5 mos

  • Coordinating the consultants team (internal and external collaborators) and the sales team (2009-2016)
  • Insuring for internal collaborators the adequate climate to reach individual and team objectives (both in sales and delivery of services)
  • Involved in all strategic and tactic business decisions: product and services portfolio, selection of the team, marketing and PR strategy, sales strategy, management of partners and resellers, financial investments etc.
  • Direct involvement in reaching established targets, having a personal contribution varying between 20%-50% out of overall turnover of the company.
  • Managing a personal portfolio of clients (70 clients per year in average), compiled from both new accounts and repeated business/up-sales accounts
  • Speaker in over 20 business and HR conferences, workshops or master classes.
  • Organized 7 annual HR conferences (the yearly HART HR Strategic Conference – gathering an average of 150 participants) and more than 40 micro-events (HR Café, Hogan Elite, regional workshops etc – thematic events, gathering an average of 75 participants)
  • Invited guest speaker for HR Master Programs (University of Bucharest, ASE) and students associations (VIP, AIESEC, ASPSE)
  • Direct contact with HART’s international partners and suppliers (Hogan Assessments, Concord Consulting, LVI, Schuhfried etc)
  • Working with clients from different industries (IT, pharma, production, FMCG, services, BPO, banking, financial, logistics, telecom, audit, retail etc) and with a large cultural diversity.
ConsultingSales StrategyTeam CoordinationClient Management

Education

Titu Maiorescu University

Master Degree — Terapii Cognitiv-Comportamentale

Jan 2006Jan 2008

Universidad de Santiago de Compostela

Spain — Extended Psychology Studies

Jan 2006Jan 2006

University of Bucharest

Bachelor Degree — Faculty of Psychology and Educational Studies

Jan 2002Jan 2006

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