Oct 2021 – Jul 2024 · 2 yrs 9 mos · Kolkata, West Bengal, India

• Advanced Sales:
• Run Customised Pre-Sales System
• Arrange and present a detailed analysis of all funnel reports
• Coach the Sales Representatives on Sales Pitch and Objection handling
• Create and monitor the thorough Audit Methodology reports & scores
• Periodic working on Revenues & Cost Appreciation
• Marketing Strategies:
• Closely monitor Lead Generation
• Weekly analysis of Systematic funnel reports & expenses incurred
• Brainstorm Brand reach/awareness/strategy
• Govern Online Paid Media Marketing
• Build the organic platform via SEO/Blogs for non-stop flow of leads
• FB & Google Analytics
• Video Marketing including testimonials, drip & mailers
• Website management
• Brief the agencies for designing Marketing Collaterals (brochures, flyers, rendered images, walkthroughs etc.)
• Communicate Offline Marketing via Hoardings, Banners, etc.
• Implementation:
• Create effective Sales & Marketing Systems
• Run Sales & Marketing Operations
• Organize Corporate Events, Launch New Projects

Jun 2021 – Sep 2021 · 3 mos · Kolkata, West Bengal, India

• Governed social media accounts to resolve client queries pre and post sales
• Modernized premium clients about product attributes, suggestions for purchases, matching products etc.
• Fascinated the interests of the target audience, especially in tableware and home décor
• Administered aid & support in post-sales services
• Allured audience to the website
• Handled the logistics team in tracking shipment, locating lost parcels, and constantly checking the delivery of the orders

Jun 2019 – Apr 2021 · 1 yr 10 mos

• Facilitated value-adding and trusted relationships with clients
• Navigated market trends, especially targeted consumers’, optimized CRM activities enhancing the engagement of investors
• Optimized internal communication processes and channels to improve the flow of information and effectiveness of working with clients
• Streamlined the ambiguous meetings between clients and consumers
• Created and implemented management changes associated with business process redesign
• Demonstrated analytical, critical-thinking and data reporting and analysis skills
• Skilled in drafting format LOIs, Lease Agreements, and Invoice receipts of the closed deals

Jun 2018 – May 2019 · 11 mos

• Established myself as the single point of contact prioritizing clients’ requirements
• Performed client mapping against spend analysis
• Augmented business operations by curating commercial proposals and presentations
• Communicated directly with the sourcing team providing performance-based feedback
• Participated in all commercial real estate contract negotiations

Nov 2017 – May 2018 · 6 mos

• Analyzed commercial places on different locations in multiple cities as part of the survey process
• Conceptualized reports and surveys, while analyzing data to identify market trends and create insights
• Studied market conditions to examine potential sales of products and services

Feb 2017 – Jan 2018 · 11 mos

• Advertised vigorously on various property portals and publicized the brand’s presence
• Created, developed, and managed social communities and implemented the social media strategy to support business goals

Feb 2016 – Jan 2017 · 11 mos

• Procured user requirements and overhauled database solutions
• Added value on prospective and ongoing deals by integrating the services of the backend team
• Augmented professional relations with all clients by providing quality, reliable and responsive service
• Created inventory system to stock up all the scouted properties

Nov 2014 – Mar 2015 · 4 mos · Greater Kolkata Area

• Diagnosed and resolved technical issues of BT Broadband services
• Generated CSR, also troubleshot issues by walking customers through the steps needed to fix various problems

Nov 2013 – Aug 2014 · 9 mos · Kolkata, West Bengal, India

• Fulfilled customer-centric operations and ensured customer satisfaction by achieving delivery and service quality norms
• Persuaded selling software products for technical support to add extra revenue to the company