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Somu Mukharejee

Operations Associate

Kolkata, West Bengal, India1 yr 3 mos experience

Key Highlights

  • Results-driven BBA graduate with hands-on experience.
  • Consistently exceeded KPIs in customer support roles.
  • Passionate about process improvement and customer satisfaction.
Stackforce AI infers this person is a Customer Support and Operations Professional with a focus on process improvement.

Contact

Skills

Core Skills

Customer SupportProcess Management

Other Skills

Conflict ResolutionTeam CollaborationProblem SolvingBengaliReal Estate ListingsCritical ThinkingMusic PhotographyCommunicationTrainingStore ManagementTeamwork

About

I’m a results-driven BBA graduate with hands-on experience in customer support, process management, and retail operations. I thrive in client-facing roles, solving problems efficiently and enhancing customer satisfaction. Skilled in conflict resolution, team collaboration, and streamlining processes, I have consistently exceeded KPIs and delivered measurable improvements. I’m passionate about learning new skills, contributing to organizational success, and creating seamless experiences for customers. Always eager to take on challenges and grow professionally, I aim to make a meaningful impact wherever I work.

Experience

1 yr 3 mos
Total Experience
8 mos
Average Tenure
--
Current Experience

Tech mahindra

CSA at tech Mahindra

Jul 2025Dec 2025 · 5 mos · Kolkata, West Bengal, India

  • Resolved 50+ customer queries daily, maintaining a 90% customer satisfaction rating.
  • Met SLAs consistently while ensuring smooth issue resolution.
  • Contributed to process improvements that increased team efficiency.
Customer SupportProcess ManagementConflict ResolutionTeam CollaborationProblem Solving

Startek

Csa

Aug 2024Aug 2025 · 1 yr · Kolkata, West Bengal, India · On-site

Education

Kazi Nazrul University

Pursing BBA 3rd year

WBBSHE board

Passed out 12th

WBBSHE board

Passed out 10th

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