Hitesh Karnatak

Associate Partner

Noida, Uttar Pradesh, India12 yrs 2 mos experience
Highly StableAI Enabled

Key Highlights

  • Led enterprise-scale AI transformations in insurance.
  • Expert in AI-driven procurement and supply chain optimization.
  • Lean Six Sigma Black Belt with proven process innovation.
Stackforce AI infers this person is a Business Transformation Leader specializing in AI-driven solutions for Supply Chain and Insurance industries.

Contact

Skills

Core Skills

Ai & Digital TransformationIntelligent AutomationSupply Chain Process OptimizationBusiness Transformation

Other Skills

Agentic AIAnalytical SkillsContinuous ImprovementClient RelationsBusiness ProcessAnalyticsDigital TransformationData AnalyticsGenerative AIHyper AutomationIntelligent OperationsLean Six SigmaLean ThinkingBusiness AnalysisBusiness Process Analysis

About

I am a Business Transformation Leader with 12+ years of experience helping global organizations redesign their Procurement, Supply Chain, Finance, and Insurance operations through AI-led transformation, intelligent automation, and operational excellence. Currently with EXL, and previously with Accenture, Genpact, and Honeywell, I have worked at the intersection of business strategy, process transformation, and emerging technologies to build scalable, future-ready operating models. My focus is simple: - Reimagine how work gets done using AI, automation, and data. Over the years, I have led large-scale transformation programs across Procurement, Accounts Payable, Source-to-Pay, Supply Chain, and Finance functions, enabling organizations to move from manual, fragmented processes to intelligent, autonomous operations. What I Do: - 🔹 AI-Driven Transformation Design and implement transformation roadmaps leveraging Generative AI, Agentic AI, and Intelligent Automation to reimagine business operations. 🔹 Intelligent Process Automation Drive enterprise automation using RPA, AI copilots, and workflow orchestration to reduce manual effort and unlock productivity. 🔹 Procurement & Finance Transformation Deep domain expertise in Source-to-Pay, Procurement Operations, Accounts Payable, Vendor Governance, and Supply Chain processes. 🔹 Operational Excellence & Process Innovation As a Lean Six Sigma Black Belt, I lead process redesign initiatives that combine data, automation, and lean principles to deliver measurable outcomes. 🔹 Future Operating Models Design digital operating models and transformation blueprints that integrate AI, analytics, and automation into core enterprise workflows. Areas of Expertise • AI & Digital Transformation • Generative AI & Agentic AI in Business Operations • Intelligent Automation & RPA • Procurement & Source-to-Pay Transformation • Accounts Payable & Finance Operations • Supply Chain Process Optimization • Insurance Operations Transformation • Lean Six Sigma Black Belt – Operational Excellence • Global Delivery & Shared Services Transformation • Vendor Governance & Ecosystem Management Throughout my career, I have been passionate about helping organizations move from traditional process operations to AI-augmented enterprises where humans and intelligent systems collaborate to drive productivity, innovation, and better decision-making. 📩 Always open to conversations on AI-led transformation, intelligent operations, and the future of work. Reach me at: hkhitesh477@gmail.com

Experience

12 yrs 2 mos
Total Experience
2 yrs 4 mos
Average Tenure
3 mos
Current Experience

Exl

Senior Manager- Digital Transformation and AI Solutions

Jan 2026Present · 3 mos · Noida, Uttar Pradesh, India · Hybrid

  • Leading enterprise-scale AI and analytics transformations for global Insurance clients, re-architecting core operating models across Claims, Underwriting, Policy Administration, and Customer Operations to unlock step-change improvements in cost, speed, risk, and decision quality.
  • Operating at the intersection of strategy, business analysis, and execution, I translate complex insurance problems into clear transformation roadmaps-from diagnostic-led opportunity sizing and value cases to AI/ML, advanced analytics, and intelligent automation (RPA) solution design, scaled deployment, and benefits realization.
  • Partnering with senior client leadership, I drive outcome ownership, apply Lean Six Sigma rigor, and build future-ready, data-powered insurance organizations that deliver measurable financial impact, regulatory resilience, and sustained competitive advantage.
Agentic AIAnalytical SkillsBusiness TransformationContinuous ImprovementClient RelationsBusiness Process+14

Accenture

Senior Manager- Transformation and AI Solutions

Jan 2025Jan 2026 · 1 yr · Noida, Uttar Pradesh, India · Hybrid

  • ● Spearheading business and digital transformation initiatives, driving innovation through RPA, QPA, and Gen AI to enhance efficiency and productivity.
  • ● Managing the transformation agenda from the perspective of value delivery, monetization projects, delivering productivity and managing the digital journey of client.
  • ● Driving North Star projects with emphasis on generative AI and analytics.
  • ● Facilitate design thinking workshops and sprints to define transformation solutions and potential roadmaps for implementation
  • ● Leading intelligent operations, leveraging automation and advanced technologies to streamline workflows and optimize performance. Using 4 step methodology of intelligent operations i.e. Foundation, Automated, Insights and Intelligent.
  • ● Working jointly with the business teams in implementing various margin improvements initiatives and deliver a direct bottom line impact.
  • ● Managing end-to-end operational excellence, implementing Lean and Six Sigma methodologies to improve processes and reduce costs also mentoring Lean, GB and BB projects.
  • ● Overseeing project transitions from a Business Transformation perspective, ensuring smooth knowledge transfer, process standardization, and seamless integration of automation solutions.
  • ● Conducting Change Impact Analysis and Change Readiness / Gap Assessment and give recommendations that are actionable on immediate and long-term basis
Analytical SkillsAnalyticsBusiness TransformationClient RelationsContinuous ImprovementCross Functional Team Building+12

Genpact

3 roles

Senior Manager Transformation

Promoted

Aug 2023Jan 2025 · 1 yr 5 mos

  • 1-Managing end-to-end sourcing, supply chain and PTP process and developing a comprehensive
  • roadmap for driving lean digital transformation and process improvement for our client. Utilising strategies of integrating AI, Machine Learning and GEN AI into existing process.
  • 2-Leading digital-led transformation projects for the client and individually completing 2-3 high impact projects annually.
  • 3-Managing cross functional teams and multiple projects leads to ensure the timely delivery of results, with a specific focus on scouting digital and lean transformation.
Business TransformationSupply Chain ManagementPeople ManagementAnalytical SkillsTransition ManagementStrategic Sourcing+9

Transformation Manager

Promoted

Oct 2021Aug 2023 · 1 yr 10 mos

  • Managing end-to-end sourcing, supply chain and PTP process and developing a comprehensive
  • roadmap for driving lean digital transformation and process improvement for our client. Utilizing
  • strategies of integrating AI, Machine Learning and GEN AI into existing process.
  • ● Leading digital-led transformation projects for the client, and individually completing 2-3 high
  • impact projects annually.
  • ● Managing cross functional teams and multiple project leads to ensure the timely delivery of
  • results, with a specific focus on scouting digital and lean transformation.
  • ● Assisting in transition projects as a Senior Sourcing and transformation Manager, contributing
  • expertise and guidance to ensure smooth and successful project implementation.
  • ● Driving excellence in contract and vendor management by negotiating favourable contracts,
  • maintaining strong vendor relationships, and ensuring adherence to contract terms and
  • conditions.
  • ● Develop supplier strategies to mitigate the potential supply chain risk, like dual sourcing,
  • consolidation and plan for every supplier (growth, maintain & exit).
  • ● Providing direction and leadership to the contract management team, ensuring effective oversight
  • of contract lifecycles, negotiations, and compliance.
  • ● Conduct comprehensive quality control checks, focusing on critical queues and processes to
  • identify and rectify errors promptly.
  • ● Establishing collaboration with internal and external stakeholders to develop and implement
  • sourcing strategies that align with organizational objectives and goals.
  • ● Conducting data analysis to identify trends and opportunities for cost savings, process
  • improvement, and supplier performance evaluation using Power BI.
Supply Chain ManagementNegotiationAnalytical SkillsStrategic SourcingProject ManagementData Analytics+3

Assistant Manager Supply Chain Transformation

May 2018Oct 2021 · 3 yrs 5 mos

Analytical SkillsSupplier SourcingData Analytics

Honeywell technology solutions, inc.

Procurement Support Associate

Feb 2016May 2018 · 2 yrs 3 mos · bangalore · On-site

Analytical SkillsEauctionSupplier SourcingSAP AribaData AnalyticsStrategic Sourcing+2

Motiprabha infratech pvt. ltd.

Project Engineer

Oct 2014Oct 2015 · 1 yr · Delhi, India · On-site

Kkspun india limited

Project Engineer

Aug 2013Aug 2014 · 1 yr · Delhi, India · On-site

Business ProcessOperations ManagementContinuous ImprovementBusiness Transformation

Education

Purdue University

Post Graduate Program in AI and ML — Artificial Intelligence

Jan 2020Jan 2021

Narsee Monjee Institute of Management Studies (NMIMS) Navi Mumbai

Post Graduate Diploma Supply Chain Management

Jan 2018Jan 2020

Graphic Era Deemed to be University

Bachelor of Technology (B.Tech.) — Mechanical Engineering

Jan 2009Jan 2013

Beersheba Senior Secondary School

Senior Secondary — Maths and Science

Jan 1992Jan 2009

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