Julia Cummings

Business Development Executive

Spain14 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in translating customer feedback into actionable insights.
Proven track record in improving internal processes for remote teams.
Strong advocate for customer experience and product alignment.

Stackforce AI infers this person is a SaaS Customer Experience Specialist focused on product-led growth.

Contact

Skills

Core Skills

Customer ExperienceProduct ManagementProcess Improvement

Other Skills

Feedback AnalysisInternal CommunicationCustomer CommunicationMessaging StrategyCollaborationProblem SolvingFramework DevelopmentFeedback ManagementWorkflow OptimizationSystems ThinkingSocial MediaSpanishTeam LeadershipMicrosoft WordLeadership

About

I’m a senior customer advocate with 9 years of experience supporting product-led growth through thoughtful, strategic support. My work focuses on the intersection of customer experience, product friction, and internal process improvement. I care deeply about creating alignment across teams and driving meaningful impact. What drives me is turning recurring customer pain points into clear, actionable insights that help teams make better decisions. Whether I’m partnering with product on roadmap priorities or helping support teams work more efficiently, I focus on solving the right problems rather than just the loudest ones. I’m especially passionate about: • Bridging the gap between support teams and EPD • Translating emotional feedback into product-ready insight • Spotting patterns across systems and breaking them down clearly • Building async-friendly processes that actually make work easier Right now, I’m exploring ways to deepen this work through writing, thought leadership, and eventually consulting. I’m especially interested in working with teams that value customer insight but struggle to translate it into strategic action. If you’re in that space, I’d love to connect!

Experience

14 yrs 7 mos

Total Experience

3 yrs 1 mo

Average Tenure

10 yrs

Current Experience

Red shed community garden

Board Member

Feb 2018 – Mar 2020 · 2 yrs 1 mo · New York, New York, United States · On-site

Worked with the NYC Parks GreenThumb Dept as Coordinator to establish bylaws for leasing and maintaining public community garden space of 300+ members

Buffer

Senior Customer Advocate

May 2016 – Present · 10 yrs · Remote

At Buffer, I focus on helping customers feel heard and understood, and helping internal teams truly understand what customers are trying to tell us. I specialize in translation. That means turning emotional feedback into clear insight, surfacing patterns beneath the noise, and making sure the right people have the right context to act.
Some of the work I’m most proud of includes:
Contributing to a legacy plan transition by crafting thoughtful, human centered messaging that helped ease the experience for longtime customers
Collaborating with product and engineering to highlight friction points that impact both customer experience and business outcomes
Creating frameworks to help our team surface and prioritize feedback in ways that feel actionable and not overwhelming
Navigating emotionally complex support conversations with care, clarity, and long term trust in mind
Reviewing internal workflows through a systems lens to support a smoother and more sustainable experience for async and remote first teams
I love the challenge of making complex things clearer. I care deeply about helping people, whether customers or teammates, feel less alone in the process.

Customer ExperienceProduct ManagementFeedback AnalysisInternal CommunicationProcess Improvement

The hacktory

Teacher

Oct 2015 – May 2016 · 7 mos

I help to run a weekly after school program for elementary kids through hands-on learning. Each session provides a fun project that explores concepts of simple machines, basic electronics, computer programming, digital fabrication and multimedia production

Comcast

2 roles

Strategic Development Consultant

Sep 2014 – Jan 2015 · 4 mos

Internal Communications Co-op

Mar 2014 – Sep 2014 · 6 mos

Benjamin's desk

Assistant Community Manager

May 2013 – Sep 2013 · 4 mos

Coordinated event logistics, namely: StartupGrind, FundingPost, CCPA Networking Breakfasts
Successfully developed brand awareness for shared office and coworking space, as evidenced by sales and event requests
Managed a variety of marketing channels including social media, website maintenance and email campaigns
Identified workplace concerns and made changes to satisfy clients and promote a collaborative workplace

Federación de asociaciones de defensa y promoción de los derechos humanos

Assistant to the Director

Sep 2012 – Dec 2012 · 3 mos · Madrid Area, Spain

Federation of International Human Rights Groups
Translated formal business from Spanish to English
Handled logistics for two day workshop on Immigration
Researched the formation of Human Rights laws on Immigration( Spain), Femicide (South America) and the Death Penalty (Tunisia)

Drexel student alliance of the united nations association

Vice President

Jan 2011 – Jan 2015 · 4 yrs

Student organization designed to promote international awareness and insightful dialogue.
Secured over $10k in funding for flight, accommodations, and event equipment for high-profile speakers
Executed large scale events through coordination of event logistics, distribution of marketing materials and cross-promotion
Collaborated with student groups and academic offices throughout Philadelphia
High profile events:
2013: "How to Build a Country from Scratch" with Ambassador Andebrhan Giorgis of Eritrea
2012: "2011: A year of promise or peril for the Middle East?" with His Excellency Marwan Muasher