Todd Reber

Operations Associate

Nashville, Tennessee, United States24 yrs 6 mos experience

Highly Stable

Key Highlights

Increased customer retention by 58% through innovative campaigns.
Achieved KPI success rates above 98% consistently.
Recognized as Supervisor of the Year for outstanding leadership.

Stackforce AI infers this person is a Customer Experience Leader in Telecommunications with a strong focus on team management and retention strategies.

Contact

Skills

Core Skills

Customer ExperienceTeam Leadership

Other Skills

Customer SupportTeam BuildingWorkforce ManagementCustomer RetentionData-driven strategiesKPI OptimizationCoachingMentorshipLife SkillsBehavioral ManagementVocation Skill DevelopmentSupport ManagementCustomer Service ManagementCall CentersWireless

About

I’m a Customer Experience Leader with proven success in transforming remote call center operations, driving customer loyalty strategies, and building high-performing teams. Known for turning around underperforming groups, I specialize in boosting engagement, retention, and customer satisfaction through data-driven strategies and innovative leadership. Highlights include: 📈 Increased customer retention by 58% through personalized save campaigns. 🎯 Achieved KPI success rates above 98% and sustained top-tier Net Promoter Scores. 🤝 Maintained a 94% retention rate among new hires through coaching and mentorship. 🏆 Recognized with multiple awards, including Supervisor of the Year. I bring a blend of operational expertise, workforce management, and emerging AI certifications (ChatGPT, Stable Diffusion) to enhance performance and customer experience in fast-paced, competitive industries. I’m passionate about mentoring, developing future leaders, and strengthening customer loyalty while creating work cultures where teams thrive.

Experience

Cgs administrators, llc

Supervisor DME

Sep 2025 – Present · 7 mos · United States · Hybrid

Supervising a team of customer service representatives who work with DME providers. Monitoring calls, coaching, training, developing representatives to exceed callers expectations.

Customer SupportTeam BuildingCustomer ExperienceTeam Leadership

Verizon wireless

Customer Experience Supervisor

Nov 2000 – Oct 2024 · 23 yrs 11 mos · Murfreesboro, Tennessee, United States · Remote

I bring proven expertise in customer experience leadership with a strong record of transforming remote call center operations, driving retention strategies, and leading high-performing teams. Over my career, I have successfully overseen large-scale customer support functions, implemented workforce management systems, and developed save campaigns that increased customer retention by 58%. I am recognized for elevating underperforming teams, improving engagement in remote work environments, and coaching staff to consistently exceed KPIs, achieving rates above 98%. My leadership has resulted in measurable gains in customer loyalty, streamlined workflows that reduced call volume by 43%, and a 94% retention rate among new hires. Known for delivering business outcomes through people development and data-driven strategies, I have been honored with Supervisor of the Year and multiple team achievement awards.

Customer SupportTeam BuildingCustomer ExperienceWorkforce ManagementCustomer RetentionData-driven strategies+1