Youvaraj Marappan

Operations Associate

Chennai, Tamil Nadu, India16 yrs 1 mo experience

Highly Stable

Key Highlights

Proven track record in workforce management and reporting.
Expert in creating impactful presentations for diverse audiences.
Innovative thinker with strong analytical and problem-solving skills.

Stackforce AI infers this person is a Workforce Management and Reporting Specialist with a focus on client engagement in a B2B environment.

Contact

Skills

Core Skills

Workforce ManagementReportingProject ManagementQuality AnalysisQuality Control

Other Skills

Microsoft PowerPointReporting & AnalysisProject CoordinationSkilled Multi-taskerExcelCommunication ProcessesWorkforce PlanningService CenterForecastingGenesysTypographyLogical ReasoningClient RelationsProcess MigrationProject Planning

About

I have a broad range of experience in Work Force Managing (Scheduling, Forecasting, RTA, Reports, Shrink, VTO/PTO, Incident Management, System Issues, Admin tasks, PMO role), and also including designing and creating presentations for a variety of audiences and industries. I have a deep understanding of the fundamentals and I possess an eye for detail and an excellent technical ability. I am an innovative thinker and I have a proven track record of successfully delivering that meet clients’ requirements

Experience

16 yrs 1 mo

Total Experience

6 yrs 4 mos

Average Tenure

3 yrs 4 mos

Current Experience

Tata consultancy services

2 roles

Resourcing Lead

Promoted

Jan 2026 – Present · 4 mos · Hybrid

Assistant Manager | workforce Management

Jan 2023 – Jan 2026 · 3 yrs · Hybrid

Preparing daily reports for the day
Intra-Day performance-manage forecast to actual by 30 minutes, in order to meet service level and efficiency.
Updating the real time changes in Schedule.
Working on SLA report, shrinkage, performance report, AHT report, Downtime, Break patterns and ensuring adherence to schedule for the agents
Strong knowledge of workforce
management tools (Genesys, Five9, Pulse, ICBM, Salesforce, Tableau, Power BI reports, GAX, SORA, SR2).

Microsoft PowerPointReporting & AnalysisWorkforce ManagementReporting