Rakesh Negi

Operations Associate

Delhi, India20 yrs experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 18 years of experience in data analysis and team management.
Expertise in workforce management and business operations.
Proven track record in claims handling and customer service.

Stackforce AI infers this person is a seasoned professional in the healthcare and business operations sectors.

Contact

Skills

Core Skills

Team ManagementBusiness OperationsTrainingData AnalysisReportingClaims ManagementCustomer ServiceDatabase Management

Other Skills

Analytical SkillsAnalyticsAutoCADBusiness AdministrationBusiness AnalysisBusiness AnalyticsBusiness DevelopmentClaims HandlingCoachingCommunicationDatabasesFeedbackMIS ReportingManagementMicrosoft Excel

About

experience of data analyst/health care industry/WFM profile/Business Operation (handling the Biometric project)/Global incentive program-GIP/Testing -UAT of new tool/Team management, etc working since Nov 2005 till now.

Experience

Concentrix daksh services india private limited

3 roles

Sr. Supervisor WFM (Deputy Manager)

Promoted

Jan 2023 – Present · 3 yrs 2 mos

Still learning upper level management works as per company standards, rest same as previous rolls.

Team ManagementBusiness Operations

Supervisor WFM (Assistant Manager)

Jun 2018 – Dec 2022 · 4 yrs 6 mos

experience of team handling, KRA, well being, mental health, training, support, team work, understand team n company requirements, retention, R&R , team Stacks (monthly, Yearly), teem meetings, 1o1, feedbacks give/take, proposal, learnings, impowerment , team bonding

Team ManagementTrainingFeedback

Lead WFM

Jun 2015 – May 2018 · 2 yrs 11 mos

Support OLX / HP Sales process, Dialer, day to day MIS reporting, RTA, BMR, MBR, Sells report analysis, incentives

MIS ReportingSales Report AnalysisData AnalysisReporting

Ibm daksh business services private limited, mumbai

Claim Advisor

Dec 2012 – May 2015 · 2 yrs 5 mos · Gurugram, Haryana, India · On-site

those were the Golden days of my life, I really enjoyed the work, and environment, friends. I worked in United Healthcare account as a claim Advisor, experience in handling all types of claims (OPD, Inpatient, Surgery, Medicaid, Mediclaim, High Dollar (10k to 100k), Dental, dialysis etc.

Claims HandlingCustomer ServiceClaims Management

Competent software pvt ltd

Data Analyst

Nov 2005 – Nov 2012 · 7 yrs · India

Worked as data analyst, it's a kind of BPO base on real state model, where we used auto cad, my SQL form as a tool in our day to day working for assigning plot nos. for USA property was called ARB no. so we need to followed all types of deeds property location instructions to draw on CAD to identify the exact property locations.

Data AnalysisAutoCADMySQLDatabase Management