Sep 2019 – Jun 2023 · 3 yrs 9 mos

• As the Global Vice President of Customer Success & Strategy at HubSpot, I led a team of about 1,000 customer success, partner success, and contract managers across all regions and verticals. My team had responsibility for driving customer retention, revenue growth, and value realization for 200,000+ customers worldwide, ranging from startups to enterprises.

Jan 2017 – Jan 2019 · 2 yrs

Jan 2015 – Jan 2017 · 2 yrs · Greater Boston Area

Jan 2015 – Jan 2015 · 0 mo

Jan 2013 – Jan 2015 · 2 yrs

Jan 2012 – Dec 2012 · 11 mos

Aug 2010 – Dec 2011 · 1 yr 4 mos

• Work with Adobe sales, consulting, and support teams overseeing all activity with multi-billion dollar Fortune 100 clients around online and multi-channel marketing analytics, testing and optimization, and the Adobe Online Marketing Suite.
• Advise customers on online marketing strategy and oversee consulting teams creating CRM, online marketing, analytics, testing, and targeting roadmaps.
• Participate in and speaking at industry events such as OMMA, AMA, WAA, etc.
• Utilize knowledge of Adobe software including Site Catalyst, Test & Target, Insight, Search & Promote, Search Center, Discover, Genesis, Data Warehouse, etc

Apr 2008 – Aug 2010 · 2 yrs 4 mos

Apr 2008 – Aug 2010 · 2 yrs 4 mos · Boston, NYC, London

• ▪ Managed a global team responsible for creating strategic roadmaps that included systems for big data, CRM, salesforce automation, multi-channel marketing automation, analytics, and optimization to drive business objectives (increase acquisition, reduce churn, produce higher quality leads, improve ROI).
• ▪ Led a team responsible for implementing and operating strategic roadmap suggestions for large global accounts (such as Coke, Aetna, Dell, Nokia, Microsoft, Best Buy, etc).
• ▪ Developed end-to-end campaign management processes designed to use analytics and modeling to improve marketing results and optimize campaigns in real time.
• ▪ Created a global tagging center responsible for driving analytics strategy, optimization, and tagging.
• ▪ Support Account Management teams to create additional value proposition with product and service offerings leading to expanded project scope and revenue opportunities.

Jan 2008 – Jan 2009 · 1 yr

Jun 2007 – Apr 2008 · 10 mos · Greater Boston Area

• ▪ Responsible for the successful implementation of Unica Enterprise Marketing Management software.
• ▪ Communication - Effectively present, communicate and manage expectations regarding project strategies and key decisions within project teams and to Senior Management.
• ▪ Risk Management - Identify, analyze and manage risks within projects, systems, and resource changes and formulate solutions or contingency plans.
• ▪ Client Management and Negotiation - Effectively interact with partners and clients to negotiate mutually beneficial transactions and independently prioritize involvement in decisions.
• ▪ Team Leadership - Actively lead and develop team members within the department and on project teams.
• ▪ Defined strategy, objectives, scope, and business requirements for client engagements.
• ▪ Improved effectiveness of client sales and marketing processes by redesigning procedures and methodologies.
• ▪ Work with Customer Support and Product Management to address and resolve customer issues.

Aug 2004 – Jul 2007 · 2 yrs 11 mos · Greater Boston Area

• ▪ Managed pre-sales aspect of all public, private, and government projects focused on integration in healthcare, medical device, and commercial areas that totaled over 30% of Sybase Professional Service Revenue.
• ▪ Scheduled and managed resource availability and participation.
• ▪ Directed sales team strategy on technical aspects based on the competition’s weakness and customer needs.
• ▪ Presented middleware solutions and product demonstrations highlighting customized features and benefits including future product direction to non-technical customers and C-Level executives.
• ▪ Responded to RFI and RFP’s as needed to bring in new business.
• ▪ Introduced new areas of business by developing new strategic business partnerships.
• ▪ Maintained relationships with partners and clients such as Abbott, Nova, J & J, Bayer, GE, and Hospira.