Yatharth Sharma — Customer Success Manager

As an Indian male pursuing a Bachelor's in Engineering and working in tech, my story began more "vanilla" than vanilla itself. And like thousands of my countrymen, I followed the familiar path of moving abroad to pursue a Master's degree. Sounds cliché, doesn’t it? Well, before the prejudices kick in, hear me out: 1️⃣ (2014) My first role as a Software Engineer lasted just 14 months. I turned down both a promotion and a project change because I realized one thing: this wasn’t for me. Honestly, I wasn’t even good at it. 2️⃣ (2016 - 2017) What followed were two years of utter confusion. I flirted with the idea of doing an MBA, helping my father grow our family business, starting a writing career, or sometimes doing...nothing at all. In short, I wanted more. 3️⃣ By late 2017, I was finally ready to resume my professional journey—this time, on my own terms. I wanted to stay in tech but pivot to selling value, not features. Building relationships, not deploying builds. Testing the waters in a negotiation, not running A/B tests. 4️⃣ (2017) A friend took a chance on me, and I landed my first gig as a Customer Success Manager. It was serendipitous—exactly what I needed at the time. I dove in headfirst, and it changed my world. 5️⃣ 2019: I moved to Ireland because I still wanted more. The difference? This time, I knew exactly what I wanted. Education loans, homesickness, and adapting to a new culture all felt manageable. And then the pandemic hit. At this point, I bet you’re starting to think, “Okay, maybe this isn’t so clichéd anymore.” 6️⃣ 2020: It took 1,200 job applications, 65 interviews, and working at a call center, McDonald’s, and a cinema to finally get back on track in Customer Success. It was hard, but the lessons were priceless. 7️⃣ 2021 – 2025: At New Relic, I gained extensive experience in the rapidly evolving field of observability. I developed and executed engagement and retention strategies, including managing renewals, for major brands across the Nordics, Benelux, UKI, and DACH regions. Present - I'm excited to join Datadog and help customers see inside any stack, any app, at any scale, anywhere. Not so vanilla anymore, right? :) The highs and lows will always be part of the journey. But along the way, I’ve been fortunate to learn from people who inspired me, both personally and from afar. So, I’m always happy to connect with anyone who’s figuring out their own version of “more.” Let's connect!

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and customer engagement strategies.

Location: Dublin, Ireland

Experience: 7 yrs 5 mos