Jan 2024 – Jan 2026 · 2 yrs · United Kingdom · Remote

• In this contractor role, I provide video content creation and guidance to support the growth of the Apollo TikTok Channel.
• I also advise on the output, ideas and strategy as part of a team of creators, to ensure posts are best suited for the channel and drive the best results.
• The project is goal oriented, with a heavy focus on people first, value driven content that is authentic to the Apollo Brand, while aligning to TikTok style content.

May 2023 – Dec 2023 · 7 mos · United Kingdom

• Helping the Sales and Marketers to engage and delight their customers with the power of video.
• Collaborating with Vidyard customers to share and improve success with video
• Evangelising the benefits of video to create more awareness about the impact of video across the sales and marketing funnel.
• Sharing Tips, tricks and feature updates from the number one video hosting and creation platform for business - Vidyard.

Nov 2021 – May 2023 · 1 yr 6 mos · United Kingdom

• Enabling businesses to unlock the power of video across their teams to gain more insights from their content, book more meetings and close more deals.
• If your sales team are struggling to sell virtually and their message is not getting through to your ideal customers, video is the perfect way to help.
• Our brains process video content 60,000 times quicker than text, and it can enable your team to convey emotion, personality and complex information in less time than it takes ot write an email.
• Vidyard customers book more meetings and close deals quicker when the unlockl the power of video.

Apr 2023 – Jan 2024 · 9 mos · England, United Kingdom · Hybrid

• Ideation, Production and Posting a range of content for various social channels for the whole sales community to learn, laugh and crush their quota. Subscribe to our awesome weekly newsletter at https://www.salesfeedmedia.com/

Apr 2020 – Nov 2021 · 1 yr 7 mos · Abingdon, England, United Kingdom

• As one of the world’s leading HubSpot Service Providers - and one of the only Elite tiered partners in the UK I worked with businesses looking to scale up using the HubSpot platform.

Jul 2019 – Apr 2020 · 9 mos · Oxfordshire

• Start up business providing technology support, training and workshops for Oxfordshire and surrounding area. iCanHelp provides personal and small business consultation to improve clients relationship with their technology, extend their product lifespan and enhance the way they work.

Dec 2018 – Jul 2019 · 7 mos · Abingdon, United Kingdom

• General manager of all operations for the daily running and setup of a hugely popular startup independent cinema. Delivering an exceptional customer experience through effective programming, resource planning and day to day management along with ensuring Kitchen and from of house hygiene standards are of the highest order. As a start up, I am also heavily involved in the creative process of marketing, promoting and increasing the success of the business through creative means and responding to customer feedback.

Dec 2015 – Dec 2018 · 3 yrs

• A role which required strong communication, enthusiasm and a passion for improving the customer experience. A fast paced role which requires calm under pressure and quick decision making whilst managing a multitude of complex processes and responsibilities. Technical knowledge and an empathetic nature along with problem solving skills are key whilst resolving customer issues in a timely, efficient and positive manner.
• Front of House
• Managing customer flow and experience
• Introducing Customers to Apple ecosystem and informing of products and services.
• Problem solving and developing solutions.
• Improving productivity through resource planning and building team knowledge and confidence.
• Project management and efficient delivery of product launches.
• Genius Bar
• Effective resource planning
• Breaking down complex processes.
• Improving customer experience
• Strong technical learning skills and an empathetic manner.

Oct 2013 – Dec 2015 · 2 yrs 2 mos

• SMB and SME account manager for Apple. I support customers to grow their business through the effective implementation and rollout of Apple technology. The ability to understand a business and their needs is imperative to foster a strong working relationship and continued growth.
• The role requires the effective utilisation of CRM tools to manage and deepen client relations whilst providing consultancy and training to ensure that the technology was implemented effectively.
• Effective analysis of KPIs to establish targeted outbound sales as well as building community for our existing accounts to broaden the relationship with existing clients.

May 2011 – Oct 2013 · 2 yrs 5 mos

• Senior sales and lead technology expert for Apple. The role involves deep understanding of all Apple products and an ability to understand customer needs and recommend products, services and solutions appropriately. Coaching and supporting other colleagues on the floor to be better equipped to recommend products and ensuring the customer experience is second to none every visit.

Sep 2012 – Jul 2016 · 3 yrs 10 mos · Brighton, United Kingdom

• Content creation for features, daily news and reviews for the popular web-based magazine.
• The role involves a wide range of content creation including blog posts, social media as well as news and features for both online and print media.

Apr 2010 – May 2011 · 1 yr 1 mo · London, United Kingdom

• Led success through the joint venture between T-Mobile and Orange, managing both challenging sales targets and functional shifts in the business. Improving efficacy through sales coaching and an integral part of guiding the central London area through strategic performance management.

Sep 2009 – Dec 2012 · 3 yrs 3 mos · Brighton, United Kingdom

• Various freelance writing and copywriting pieces for a number of print and online sources including: Volks World, FourFourTwo, The Metro, Hit The floor

Sep 2006 – Apr 2010 · 3 yrs 7 mos · London, United Kingdom

• Responsible for the consistent delivery of all store key performance indicators and exceptional customer experience. In a target driven and highly competitive industry, success was built on a foundation of team motivation and loyalty, challenging target based coaching, transparent sales techniques and a drive for results. Based in Queensway, Victoria, Oxford Street and Kings Road.