Jan 2024 – Present · 2 yrs 4 mos

• I am an author–creator building a multi-platform history & geopolitics storytelling ecosystem. I produce long-form content across LinkedIn, YouTube, podcasts, and have published a non-fiction book (Amazon Link - https://amzn.in/d/0KlIV3G).
• My mission - Turn India’s/South Asia’s global history into a creator-led knowledge brand. I am open for global representation, translation rights, media & editorial collaboration.
• My current goal is to build a community that loves connecting the past with today’s geopolitics ~ through stories, maps, visuals, and sharp insights. If you love chai, chaos, and world history seen from an Indian lens, you’ll feel right at home here.

Feb 2019 – Feb 2024 · 5 yrs · Bengaluru Area, India

• Designed and implemented BYJU'S Internal ERP suites including Order Management Systems and User Experience Systems
• Defined product features, specs, and user stories with various cross-functional teams to launch BYJU'S CRM Ecosystem (Salesforce, Freshdesk, and Freshchat)
• Built and Managed a high performing 56 member team to lead sales and post-sales support operations
• Built the entire payment systems support infrastructure to manage cancellations, refunds and assist the accounts team for reconciliation
• Led the Internal governance, fraud detection and risk mitigation program

Apr 2017 – Feb 2019 · 1 yr 10 mos · Bangalore · On-site

• Leading the Warehouse Operations and Procurement functions for the company with a team of 10 people
• Increased warehouse efficiency to tackle 1.8X business increase YoY and boosted 10X B2C shipment, delivery and tracking by tieing-up with B2C focussed courier partners
• Led the creation of Customer Support channels & processes - Knowlarity & Zoho Desk, with 100% resolution within 48 Hrs
• Achieved 105% of B2B collection targets for the year 2018-19

Mar 2015 – Mar 2017 · 2 yrs · Bangalore · On-site

• Led the New Product roll out for B2B offering (eDUCATOR) scaling to 8500+ students and 35 schools with annual revenue run-rate of INR 7 Cr
• Launched B2C Product (dPAL) with 3500+ users
• Program managed content & design element enhancements in successive versions resulting in 1.7X increased user engagement

Jun 2013 – Mar 2015 · 1 yr 9 mos · Bangalore · On-site

• Responsible for S&OP planning along with Trade Engagement and Scheme budgets
• Helped design GTM plan to launch 3 new product lines of a value INR 102 Cr
• Designed consolidated dashboards for sales tracking improving productivity by 4.5%

Dec 2008 – Mar 2012 · 3 yrs 3 mos · Kolkata · On-site

• Led special operations for 2 major projects launched under a Special Purpose Vehicle (Srei Sahaj e-Village Ltd) to execute critical government projects.
• Created the winning bid of Aadhar Project (UIDAI) in 6 states for 25 crore Indians with a Revenue impact for the company to the tune of INR 150 cr. Received The Special Contributor Award for
• Aadhar Project from the Government of India in 2011
• Created the winning bid of National Population Registrar (NPR) project for setting up implementation teams in 4 states amounting to a revenue of ~ INR 60 cr.

Jan 2008 – Nov 2008 · 10 mos · Kolkata Area, India

• Managed 200+ crore AUM of Bond & Liquid MFs for 18+ Corporate Treasuries.
• Increased the targeted corpus size by 15% in the first 2 financial quarters.