Kavana HK

Program Manager

Bengaluru, Karnataka, India11 yrs 6 mos experience

Highly Stable

Key Highlights

8+ years in customer success and project management.
Proven track record in improving customer experiences.
Multiple certifications in business analytics and strategic thinking.

Stackforce AI infers this person is a Customer Success Manager with expertise in SaaS and online education.

Contact

Skills

Core Skills

Account ManagementCustomer SatisfactionBusiness StrategyCustomer Onboarding

Other Skills

PresentationsStakeholder EngagementNegotiationProblem SolvingGlobal DeliveryProcess ImprovementCustomer RetentionBusiness Decision MakingOperational ExcellenceAgile MethodologiesCommunicationLeadershipBusiness AnalysisStrategic ThinkingCustomer Service Management

About

As a senior customer success manager | Program Manager at Simplilearn, I lead an effective team to deliver innovative solutions for online education and skill development. I have 8+ years of experience in customer success, account management, project management, and agile methodology, working with diverse clients across various domains and geographies. I am proactive, analytical, and detail-oriented, with a passion for creating and improving customer experiences. I have multiple certifications in business analytics, design thinking, and strategic thinking, which enable me to drive new business models and achieve exceptional metrics. My goal is to seek and maintain a full-time position that offers professional challenges and opportunities for growth and learning.

Experience

11 yrs 6 mos

Total Experience

3 yrs

Average Tenure

2 yrs 5 mos

Current Experience

Amazon

Program Manager 1

Nov 2023 – Present · 2 yrs 5 mos · Hybrid

Career break

Personal goal pursuit

Apr 2023 – Oct 2023 · 6 mos

Simplilearn

4 roles

Senior Customer Success Manager

Oct 2022 – Mar 2023 · 5 mos

Account ManagementPresentationsStakeholder EngagementNegotiationProblem SolvingGlobal Delivery+8

Program Manager

Promoted

Apr 2019 – Oct 2022 · 3 yrs 6 mos

Account ManagementBusiness AnalysisPresentationsBusiness StrategyStakeholder EngagementCustomer Onboarding+9

Assistant Manager

Apr 2018 – Apr 2019 · 1 yr

PresentationsOperational ExcellenceCustomer SatisfactionCommunication

Lead Consultant

Feb 2016 – Apr 2018 · 2 yrs 2 mos

Operational ExcellenceCustomer SatisfactionCommunication

Amazon

Business Development Executive - Channel support

Feb 2014 – Aug 2015 · 1 yr 6 mos · Bangalore

Part of the pilot team – EASYSHIP (Assisted shipping service by Amazon India)
Onboarding existing sellers in Amazon.in for the Easy Ship service
Training the sellers on how to handle & process orders under Easy Ship
Monitoring the on-boarded sellers & checking their efficiency with the service
Handling pre & post service queries regarding Easy ship service
Inside Sales & Business Development (B2B):
Successfully executing daily operational activities such as New seller on-boarding, data
exchange with seller, customer account management.
On-Boarding sellers for the following categories : Consumer Electronics, Automotive,
Large Appliances, Home & Kitchen.
Engaging with registered sellers for product catalogues creation.
Managing the seller relationship by championing the seller’s needs at Amazon. Building
strong communication channels with the seller, setting proper expectations, providing
clear status communications, and managing towards a growth plan.
Managing and driving the growth of the seller’s business: Building and executing on an
account plan that delivers on key business opportunities for the seller and Amazon.
Establish long term partnerships with key seller partners for my category.
Responsible for adoption and successful implementation of WPI (wholesale price intervention)
for Key internal customers to ensure price leadership and competitive advantage to key
merchants.