Aug 2023 – Aug 2025 · 2 yrs · Singapore · Remote

• I spearheaded the establishment of new sales and delivery operations across the United States, Australia, and the United Arab Emirates, strengthening Purview’s global footprint and operational reach. Through strategic leadership and cross-regional alignment, I delivered a 250% revenue growth within a single fiscal year (2024), setting a new benchmark for organisational performance and scalability.
• Driving brand visibility and market influence, I expanded the Purview Services global audience by over 100,000 new followers, reinforcing the company’s position as a trusted leader in digital transformation and managed services.
• In 2025, I successfully launched SEVA smart glasses, an assistive technology designed to enhance sensory inclusion, across Indonesia, Malaysia, Mongolia, and Singapore. The innovation not only advanced Purview’s healthcare and accessibility mission but also earned national recognition, winning both the Digital Inclusion Award and the Health Equity and Inclusion Award at the ESG Business Awards Singapore 2025.

Dec 2020 – Aug 2023 · 2 yrs 8 mos · Singapore · Hybrid

• I led a global services and operations team comprising over 25 business professionals dedicated to delivering customer delight and achieving significant financial growth. Overseeing a high-performing services delivery ecosystem, I successfully expanded service capabilities from 9 to 55 countries, enabling revenue growth, margin improvement, and increased market share.
• My responsibilities included strategic oversight of business operations, professional services, and workforce solutions. I directed cross-functional teams to deliver seamless end-to-end engagements, from design and development to deployment and production. Collaborating closely with account teams and customers, I maximized service opportunities and share of wallet across diverse markets.
• I provided strategic insights and actionable reports to senior executives, influencing critical business decisions and shaping long-term strategy. Through my leadership, I executed large-scale infrastructure projects and resourcing initiatives, ensuring operational excellence and sustainable growth.

Aug 2019 – Dec 2020 · 1 yr 4 mos · Singapore · Hybrid

• I held regional responsibility for Engineering and Partner Management across Asia-Pacific and Japan (APJ), with a steadfast focus on aligning business processes to ensure Customer Delight in every engagement.
• My role involved stabilizing the Partner Ecosystem to mitigate risks by establishing a robust framework for sourcing, qualifying, engaging, and delivering partner solutions. Additionally, I optimized contract models to ensure the delivery of the best value engagements, aiming for the maximum positive customer experience.

Jul 2017 – Aug 2019 · 2 yrs 1 mo · Hybrid

• I was responsible for operational delivery and financial budgets, leading a team of 65 plus project managers, engineers and solution architects. I collaborated with enterprise and commercial sales teams to maximise service sales opportunities and revenue.
• My role included developing and enabling the delivery capability of APJ channel services. I proposed and validated enterprise infrastructure solutions for customer opportunities, ensuring the end-to-end delivery of large-scale infrastructure and residency engagements. Additionally, I presented comprehensive executive reporting to C-level executives and APJ leadership, offering insights into the overall business health and project performance.

Feb 2015 – Jul 2017 · 2 yrs 5 mos · Hybrid

• I defined and implemented the Enterprise Deployment Services Strategy across the Asia-Pacific and Japan (APJ) region. Managing the APJ Profit & Loss (P&L) was a key part of my role, ensuring profitability and margin improvement.
• I oversaw the development of resource competency and capability, and I developed channel services for project delivery. My strategy optimized Dell’s network and storage deployment services through a market coverage model that balances best cost with optimal value. I was responsible for delivering service and operational excellence in managed data center services across APJ. Additionally, I worked on improving delivery processes and procedures for network and storage deployment services. Collaborating closely with sales and marketing consultants, I helped develop Dell solutions that align with customers’ needs and support pipeline growth.

Aug 2013 – Feb 2015 · 1 yr 6 mos · Hybrid

• I successfully led day-to-day operations for Network and Infrastructure Deployments across APJ and EMEA, driving alignment with local stakeholders and ensuring operational excellence. Managing a dynamic team of 45 project managers, solution architects, and field engineers, I focused on delivering innovative solutions and managing large-scale systems, network, and software deployment projects from design to production.
• My leadership initiatives resulted in significant cost reductions, margin improvements, and increased customer satisfaction, as reflected in improved Net Promoter Scores. I developed and implemented the APJ and EMEA channel services delivery framework, leveraging a Dell-on-Dell delivery model to enhance efficiency and ensure excellence in project execution.
• I oversaw business financials to drive profitability and maximize revenue opportunities across South Asia, Korea, and emerging Asian markets. Presenting monthly project health and financial performance reports to C-level executives, I ensured transparency and provided strategic insights, enabling effective decision-making and sustained business growth.

Jan 2013 – Aug 2013 · 7 mos · Hybrid

Mar 2011 – Jan 2013 · 1 yr 10 mos · Hybrid

Mar 2008 – Mar 2011 · 3 yrs · Hybrid

Aug 2006 – Feb 2008 · 1 yr 6 mos · Auckland, New Zealand · Hybrid

Mar 2006 – Nov 2008 · 2 yrs 8 mos · Auckland, New Zealand · Hybrid

• Founder and Owner of Te-Pito Ltd delivering consulting on HR, supply chain, logistics, and technology solutions aligned with business growth and transformation to mid-market customers across New Zealand.

Nov 2004 – Oct 2006 · 1 yr 11 mos · Auckland, New Zealand

Mar 1997 – Nov 2004 · 7 yrs 8 mos · Auckland, New Zealand

Nov 1994 – Mar 1997 · 2 yrs 4 mos · New Zealand · On-site