Apr 2024 – Present · 2 yrs · Hybrid

• ex HGS --I help providers and payors convert AI strategy into enterprise value—productized, governed, and outcome‑driven.
• Strategic Responsibilities and Scope
• Enterprise Strategy: Define and own the digital vision, roadmap, and investment priorities across hospitals, payors, and RCM.
• Operating Model Design: Architect AI‑first operating models that embed analytics, automation, and decision support into clinical and administrative workflows.
• Product Leadership: Build and scale product platforms (Patient Call centres, Back office operations, denial management, engagement, etc ) from pilot to production.
• Governance and Risk: Establish Responsible AI frameworks, data governance, compliance (privacy, clinical safety), and vendor risk management.
• Value Realization: Tie digital initiatives to measurable KPIs—cost‑to‑serve, claim turnaround, readmission rates, revenue leakage recovered, patient/member satisfaction.
• Stakeholder Advisory: Act as trusted advisor on digital investments, M&A, and strategic partnerships.
• Tech Leadership - Own Delivery enginnering, Tech stack and product.
• Key Digital Initiatives ( >1Mill value)
• 1. Gen AI Front Office Automation -- Driving call centers efficiency across provider life cycle using Gen AI | Voice Bots | After Call Summarization | QA Automation | Follow Up Bots
• 2. Gen AI + ML Back office Automation -- Claim Triaging | Appeals Automation | Clinical Assistance| ICD and CPT predictor
• 3. Propensity Suite - Prop to Pay | Preventive Denials | Appeals | Callable Claims | patient collections

Apr 2022 – Jan 2023 · 9 mos

• In the capacity of a director , playing a role of intelligence @ information officer , I am on a mission to achieve our founders vision to empower the sales teams with actionable intelligence, launch a powerpacked upgrade to our legacy offerings by providing singularity for otherwise a multidimensional offering Account Intelligence, Revenue Intelligence and Sales Forecasting in the market,
• Come experience our upgraded one app for sales needs, it is live on salesforce app exchange - https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3A00000EodItUAJ
• I now oversee all the product offerings and responsible for information, innovation and product's success defined tangibly and intangibly.
• I am responsible for the overall success , leading cross functional team including Sales, marketing, technology and AI, and implementation teams, design , along side working on
• Product Strategy and Direction: Continually assess the needs of customers, emerging market trends and competitive opportunities in defining and evolving the product strategy in this area.
• Product Marketing Strategy - market research, product positioning, need of the market, designing channels. and Branding, Defining Sales Channels and implementation process
• Roadmap Planning: Manage a cross-functional team for prioritizing and planning the roadmap and major product releases.
• Requirements Definition: Develop comprehensive product plans, incorporating business requirements and roll out plans.
• Product Roll-out & Go-to-Market: Create and execute go-to-market plans for new features. Monitor key performance metrics to ensure optimum performance and identify improvement opportunities.
• Product Engineering - responsible for product architecture, development standards and complaince , work in collaboration with technology leader.
• Product Innovation - responsible for innovating AI powered features, designing AI strategy, data collection plan.

Jun 2020 – Mar 2022 · 1 yr 9 mos

• As a young start-up focused on solving real world Sales problems - we created a range of products native to Salesforce and then we setout a vision to power them by AI !
• In the capacity of a director, playing a role of a chief data scientist ,my role is to advise, lead and mentor and almost assume any role to take the product and team forward.... we built an AIaaS product by conducting intensive market research, multiple brain storming sessions, disagreements, learning and unlearning, preparing a pitch , making sales , hiring talent, making investor pitch, planning roadmaps, GTM strategy, and almost assume anyrole as per the need of the hour !
• The beautiful part of start-up is building a team & solving REAL problems !
• Fera.AI is an AIaaS product solution which answers the most common sales questions -- " What is my Sales forecast going to look like ?" -- " How is my relationship aka engagement with my customer ?" Which deals should I focus on ? how is my pipeline ? and many more !
• Come experience our product ! ask for a demo, PM me or visit our website !

Jul 2018 – Apr 2020 · 1 yr 9 mos

• Under the Provider CIO vertical, take charge of the completion of multiple individual products scrums/streams to achieve one bigger, overarching goal . When these different product scrums/streams are all dependent on one another, it can be a challenge to keep them organized.
• This is where my leadership capabilities are leveraged and I take the responsibility for overseeing the achievement of larger organizational goals, in this case Provider NPS . My team and I coordinate efforts between different products streams/scrums, without managing any one of them. Instead, I lead the overall program (Sr Manager Level) with strong attention to strategy, implementation, and delegation.
• I was considered to be an off shore product leader for a given product line, who would partner with the onshore provider CIO ( Management and Technological) leadership office who are responsible for respective MBO's, ( provider ) to stay on schedule, on spec, and ultimately on an upward trajectory of success and growth.
• In parallel , I was also responsible for guaranteeing the success of a AI product line for the provider CIO vertical. The experiences I gained( over 13+years) helped me understand the core requirements of the healthcare marketplace/economics holistically, including desgining enterprise architecture and AI modelling architecture ranging from simple ML to Deep Learning .
• With the modest capability to make strategic decisions based on market and competitor analyses, create the roadmap to guide a product from conception through design and into wide release. I was equally responsible to bridge the gap among the different departments involved in successfully bringing our product(s) to market, including R&D, engineering, Data Scientists, Domain Experts including medical staff. marketing, sales, and customer support. My ultimate goal was to create and launch the product line(s) that meet provider network ( primary persona) needs .

Feb 2017 – Feb 2018 · 1 yr

• Functional Leader , multiple million dollar PL ownership. Drove significant improvements in ebitda with 30% improvements by leveraging six sigma projects , analytics & machine learning driven efficiencies .
• Responsible for telco vertical - Adv Analytics and Business intelligence , workforce operations.

Sep 2013 – Feb 2017 · 3 yrs 5 mos

• IKS Health is the premier partner for ambulatory care organizations nationwide. Bringing an integrated solutions set, coupled with insight into industry trends and direction, the team at IKS helps organizations perform more effectively for better clinical, financial, and organizational outcomes.
• The core requirement for building integrated solutions was to leverage data that could be drive decisions, building a intelligent and analytics driven business was the need of the hour that could cater to multiple personas , alongside with a simple user experience, without having to dwell into the complexities of navigating or inferring the data represented.
• We worked on several aspects, including research with internal teams, understanding how is data connected between multiple HIS, PMS, HRIS, among many others. We developed a product which was power by AI that catered to RCM operations, provider summary dashboards , Revenue forecasts , Organization profitability among many others.
• Initially worked on solving the capacity problem and managed the WFM function as well

Oct 2009 – Sep 2013 · 3 yrs 11 mos · India

• Leading workforce BI and Analytics Operations serving Domestic and International Market's and building products for capacity management, resource management and forecast management and Intelligence . ( 3 Product lines - Consumed internally) ~ 2500+ FTE's size operations
• Established and Lead Forecasting Analytics in Call Centre, for 3 sites spread across geoprahies. Built internal Anakytics and Predictive model king app.
• Leveraged analytics in revenue forecasting , BTP, GM and consistenty delivered + site EBITDA for 24 MOnths, working closely with Directors. ( VP) developed
• spear heading strategic capacity planning for industrial clients in Telco, Healthcare, Product Based. Set up telephony and analytics.
• Leveraged forecasting techniques for various operations models.
• Leverraged forecasting model for product based company pre/post launch of a feature upgrade, and an initiative to generate a time series based forecast. developed models for all businesses, product and service based. first of its kind, excel based forecasting tool, developed HW, ES, SME, SMA, ARIMA based models.
• Worked on devceloping call centre Math models for prediction, optimization and planning servicel levels and majorly worked on reducing waiting times !
• Leading a multi geo located team of 15-22 people.
• Built a managment track trainee program.
• Won a dream team award, ran green belt projects in improving productivity.
• Developed a statistical forecasting tool with Excel, Minitab and VBA with 6 models T+3 period ahead forecast .

Oct 2006 – Oct 2009 · 3 yrs

• Worked on 70+ Proposals, with capacity & forecast modelling and optimization, financial modelling, Invoicing, forecasting revenue, client engagement, operational analysis, building analytics for productive
• outcomes.
• Strategic Capacity Planning - Involved with Corporate and Business Strategy Teams... developed multiple models with varying simulations.
• Cost Management and Optimization.
• Strategic Capacity Planning
• Demand and Supply Modelling
• Work- centre Scheduling
• Maintaining Revenue forecast and MIS reporting for Sales Teams.
• Excel, VB, Minitab,
• Avaya.
• Built forecasting models, scheduling modelsfor optimum uutlization of resources, Manpower, Network, (Avaya) , Logistics, Financial Analysis ( Business Finance) .
• largely worked on queueng theory problems, call centre mathematics
• Six sigma I strive projects … saved cost and improved efficiency by successfully delivering 3 ssgb projects under MBB mentor ship
• Under supervision of my manager and seniors and mentors.
• Built intra and inter arrival queuing models and scheduling resources ( allocation problems) … learnt applications of statistics and mathematics to solve real world problems in telecom industry. Applied statistics techniques
• built productivity dahsboards and operations Anakytics .

Mar 2005 – Oct 2006 · 1 yr 7 mos

• Statistical Analysis for Six Sigma Projects, under the guidance of MBB or BB.
• Telephony/Call Centre Mathematical Analysis, Avaya and eWFM under CCOD guidance.
• Daily reporting performance for 150 FTE

Oct 2004 – Feb 2005 · 4 mos

• Made lot of mistakes as a fresher.. working in nights thinking I can solve all the problems using logic, saw only black and white matter and eventually learnt to accept grey matter …:) , got first hand exposure to customer management and direct sales as a function , empathy, patience and power of understanding, learnt how to behave with people, express an opinion , politely disagreeing and most importantly I learnt to handle people who are in difficult situations.. difficult situations at work without letting it get to you personally.

Oct 2002 – Oct 2004 · 2 yrs

• believe in mantra, teach what a student wants to learn first, identify what a student can do, and nourish the talent !
• Full Time , Morning and Evening Batches. 6 hours. 3-4 hours of preapring exams papers , scheduling 700+ students administratively , activities etc
• 6 batches. recorded 100 success rate for last three batches
• handled 50k annual budget. admin activities
• conducted detailed analysis of curriculum suited for all types of students.
• Thanks to my mentor and Teacher, Late Anand Sir.