Kunal Pal

Operations Associate

Greater Delhi, India3 yrs 7 mos experience

Key Highlights

  • 3+ years in hospitality leadership
  • Expert in customer experience management
  • Passionate about team development
Stackforce AI infers this person is a hospitality operations expert with a focus on customer service and team leadership.

Contact

Skills

Core Skills

Store Operations ManagementCustomer Service Excellence

Other Skills

Cash HandlingPoint of Sale (POS) SystemsFood SafetyStaff TrainingSAP Inventory ManagementOnsite ManagementCrew SupervisionDuty ManagementBaristaBarista TrainingCustomer ServiceApple PayEnglish

About

I am a hospitality professional with 3+ years of progressive leadership experience in fast-paced QSR and café environments. Currently working as an Assistant Manager at UR Cup Coffee, I specialize in store operations, team supervision, and delivering exceptional customer experiences. I have previously worked with global brands like Pret A Manger and Subway, where I developed strong skills in shift management, team coordination, inventory control, and sales performance. My strengths include: • Team Leadership & Crew Supervision • Store Operations Management • Customer Service Excellence • Staff Training & Development • Sales & Target Achievement I am passionate about building high-performing teams and ensuring smooth day-to-day operations while maintaining brand standards. Open to growth opportunities in hospitality operations and multi-unit management.

Experience

Ur cup coffee

Assistant Manager

Oct 2025Present · 6 mos · Faridabad, Haryana, India · On-site

Cash HandlingPoint of Sale (POS) SystemsStore Operations ManagementCustomer Service Excellence

Pret a manger

Shift Manager

May 2023Oct 2025 · 2 yrs 5 mos · Gurugram, Haryana, India · On-site

Cash HandlingPoint of Sale (POS) SystemsStore Operations ManagementCustomer Service Excellence

Subway

Team Manager

Aug 2022Apr 2023 · 8 mos · Pahargunj

Cash HandlingPoint of Sale (POS) SystemsStore Operations ManagementCustomer Service Excellence

Education

Central Board of Secondary Education

Intermediate /12th — Humanities

Dec 2021Jan 2024

School of Open Learning (DU SOL), University of Delhi

Bachelor of Arts - BA — Political Science and Government

Jun 2021Present

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