Varun Vasisth

Director of Engineering

Bengaluru, Karnataka, India22 yrs 2 mos experience

Highly Stable

Key Highlights

15 years of people management experience.
Expert in developing high-performing teams.
Strong focus on leadership and team culture.

Stackforce AI infers this person is a SaaS leader with extensive experience in technical support and team management.

Contact

Skills

Core Skills

LeadershipCustomer Escalation ManagementTamCustomer EngagementBusiness StrategyPeople ManagementDelivery ManagementCustomer SatisfactionTechnology Consulting

Other Skills

Career Development CoachingHiringLeadership DevelopmentSocial InfluenceSaaS DevelopmentPerformance MotivationExecutive RelationshipsAccount ExecutivesAttitude ChangeCross-functional CollaborationsConflict ManagementSituational LeadershipKPI ReportingPublic Speakingglobal support

About

At Datadog, I currently serve as Director of Technical Support Engineering, leveraging nearly 15 years of people management experience to lead and develop high-performing teams. My focus lies in fostering leadership development, driving team culture, and supporting individuals in reaching their potential within a dynamic and collaborative environment. Throughout my career, including six years at Zscaler, I have prioritized building cohesive teams, emphasizing the value of a strong people development ethic. My mission is rooted in creating a culture where individuals thrive and organizations excel, aligning with my passion for leadership and social influence.

Experience

22 yrs 2 mos

Total Experience

4 yrs 2 mos

Average Tenure

1 yr 3 mos

Current Experience

Datadog

Director - Technical Support Engineering (India)

Feb 2025 – Present · 1 yr 3 mos · Bengaluru, Karnataka, India · Hybrid

LeadershipCareer Development CoachingCustomer Escalation ManagementHiringLeadership Development

Zscaler

2 roles

Director, Technical Account Management EMEA at Zscaler

Feb 2019 – Feb 2025 · 6 yrs · Bangalore

I have been into People Management for almost a decade and I’m passionate about leading and developing high performing teams, and helping individuals grow their careers to achieve their potential.
I strongly believe in the power of a team, and am passionate about building high performing ones.
In a Services business it’s people who make the difference, and I have a strong people development ethic
I believe the culture of a team and organisation is important, and that’s one of the reasons I wanted to join Zscaler
I have always treated my team as an extended part of the family.
With many years of experience in Support, and Technical Delivery, I have always been on top of the KPI’s and have a proven record of developing high performing teams, exceeding customer expectations.
I recently moved to Zscaler, I knew that Zscaler would revolutionize the world of cybersecurity. I lead the Bangalore & Chandigarh Technical Account Managers team in EMEA.

TAMDelivery ManagementSocial InfluenceSaaS DevelopmentCustomer EngagementPerformance Motivation+3

Director Technical Account Manager

Feb 2019 – Feb 2025 · 6 yrs · Bangalore

Business StrategyCross-functional CollaborationsConflict ManagementSituational LeadershipKPI ReportingCustomer Escalation Management+5

Citrix

Senior Technical Support Manager

Sep 2012 – Feb 2019 · 6 yrs 5 mos · Bengaluru Area, India

Hands-on experience in spearheading service support functions like Escalation Management, Recruitment, Training & Development, Employee Retention, Customer Satisfaction, Product Enhancement & Testing, etc. in an organization.
Experienced in collaborating with the Senior Management and provided strategic direction on technology initiatives in line with the core organizational goals and business & profit objectives of the company.
Strong background in accomplishing training objectives, continually monitoring ways for improving organizational development and seeking ways to reduce budgets.

TAMDelivery ManagementSocial InfluencePerformance MotivationAttitude ChangeCustomer Satisfaction