Nov 2023 – Present · 2 yrs 5 mos

• I lead the charge in shaping the online shopping experience for Tesco’s most loyal customers, making it easier and more enjoyable for millions of people to shop with us regularly.
• Heading a talented team of product managers, I oversee projects that drive innovation and deliver real impact. Together, we create user-friendly solutions that not only enhance customer satisfaction but also align with Tesco’s vision and business goals. It’s incredibly rewarding to know our work makes such a big difference for the UK’s biggest retailers!

Mar 2023 – Nov 2023 · 8 mos

• Working across Tesco group markets, alongside senior leaders, and cross-functional teams to set vision, strategy, and roadmap.
• Oversee product development across a team of product managers to iteratively improve Repeat Shopping, delivering a convenient and profitable shopping experience for loyal customers.

May 2021 – Mar 2023 · 1 yr 10 mos

• Spearheaded a team of product managers to develop, launch, and scale a new fulfilment method which has scaled from 0 to 1,500+ stores in 1.5 years, unlocking 60% of the UK population.
• Championed the adoption of a continuous product discovery mindset, focusing on optimising the end-to-end customer funnel and making data-driven decisions to create real value for customers and the business.

Aug 2020 – Apr 2021 · 8 mos

• Accountable for improving both the Web and App customer experience for Click+Collect and Home Delivery.

Mar 2019 – Jul 2020 · 1 yr 4 mos

• Managed the digital development of Tesco's Grocery Home Shopping web applications for Thailand and Malaysia, from idea to MVP to full-scale rollout, launching a new one-hour and same-day fulfilment proposition, Light Delivery.

Jul 2018 – Feb 2019 · 7 mos

• Managed the delivery of digital commercialisation solutions and internal and external platforms for all of Tesco's retail channels and markets.

May 2018 – Jun 2018 · 1 mo

• Responsible for sourcing excellent quality integration solutions, which enabled our Partners (Marketplace Sellers, Dropship Suppliers, and other 3rd Parties) to list their products on our platform, as well as managing their orders and stock flow across multiple channels. Alongside this, I was one of the central drivers for technical changes within Extended Range, helping other surrounding teams do their job more efficiently by providing the right tools for our Partners.

Sep 2016 – Apr 2018 · 1 yr 7 mos

• I led key developments of Tesco’s onsite and App media portfolio. Leading the work to both identify new opportunities and new processes to improve our portfolio; setting up and running key trials, measuring the impact of these and then supporting transition into business as usual practices of working.
• I continually diagnosed issues, identified new solutions, and prioritised against value to the business and cost to deliver, to allow me to take the correct course of action to deliver exceptional results to shape our media business.

Sep 2014 – Sep 2016 · 2 yrs

• The role required me to support the Assistant Buyer and Buying Manager to help deliver a great customer focused proposition to include the best range, a great trade plan aligned with competitive prices translated to product strategies working with UK and Central European trading teams.
• Key responsibilities and day to day activities included:
• Regularly checking data integrity on our systems, processing information and maintaining confidentiality at all times
• Maintaining clear communication across different functions and suppliers within the UK, Central European and Far East teams