Alwin Bathija — CEO
With over 15 years of professional experience in the banking industry, I offer a wealth of job-specific experience. This includes leading digital transformation of Client Services with a focus on client centricity and client experience, various leader roles in Client Operations & Onboarding, Anti-Money Laundering, Know Your Customer, and Operational Excellence but also Securities Settlement. Furthermore, I am well-versed in the acquisition of customers and clients, customer service at senior management level, and project management, including budget responsibility. In the course of my career to date, I have been particularly successful in: - Steering and implementation of the digitalisation strategy in the area of Client Services. - Introduction of digital tools with a focus on client experience - Strategic leadership of large and international teams in banks - Implementation and execution of operational excellence - Building customer-centric processes and business models for banks with a special focus on data usage (data management as well as data governance) Personally, I have strong leadership skills that enable me to lead large teams efficiently and motivate them to perform at their best. In addition, I count organisational strength, assertiveness and a high results orientation among my strengths. In-depth competencies in negotiation - not least due to my communication skills - also benefit me in my work.
Stackforce AI infers this person is a seasoned leader in Fintech, specializing in digital transformation and client operations.
Experience: 16 yrs 2 mos
Skills
- Customer Experience
- Digital Transformation
- Client Operations
- Operational Excellence
- Client Experience
Career Highlights
- Over 15 years of banking industry experience.
- Expert in digital transformation and client-centric strategies.
- Strong leadership skills with a focus on operational excellence.
Work Experience
Genpact
Global Head of Advisory | Banking & Capital Markets (1 yr 7 mos)
Partner, Head of Consulting, Financial Services (2 yrs 3 mos)
HSBC
Director, Global Digital Product Owner (1 yr 2 mos)
Global Head of Corporates | GBM Client Operations (1 yr 9 mos)
Director - Head of Client Management | Group CIB (2 yrs 3 mos)
Associate Director - Head of KYC Services Germany (2 yrs 2 mos)
FOM University of Applied Sciences for Economics and Management
University Lecturer | Banking Management & Finance (7 yrs 9 mos)
PwC
Advisory | Banking & Capital Markets | Strategy & Operations (1 yr 3 mos)
Senior Consultant | Banking & Capital Markets | Strategy & Operations (2 yrs 2 mos)
Consultant | Financial Services (9 mos)
Deutsche Bank
Individual Customer Service (2 mos)
Capital Markets & Treasury Solutions (5 mos)
Global Markets - Equity Trading (5 mos)
Specialized Consultancy Construction Financing (2 mos)
Individual Customer Service (9 mos)
Private Customer Service (1 yr 3 mos)
Education
Master of Science (MSc) at FOM University of Applied Sciences for Economics and Management
Bachelor of Arts (BA) at Baden-Wuerttemberg Cooperative State University (DHBW)
