Aug 2020 – Feb 2022 · 1 yr 6 mos · Chennai, Tamil Nadu, India

• The Real Unsung Heros of any organization is truly the middle Managers because they serve the organization by Developing the People, Leading teams, Managing the Processes & Engaging the Customers & Stakeholders to maximize the net profit.
• To me they are the Real Corporate Heros; I am here to help them by sharing the Knowledge, Methods, Concepts & Tools through my Podcast so that they can become great at serving the organization better.
• Welcome to Managers Mindset Podcast

Apr 2020 – Feb 2023 · 2 yrs 10 mos · Chennai, Tamil Nadu

• Work with senior management to establish and stabilize the Process Excellence function by defining the standards and governance, tools, and methodology.
• Perform complex engineering tasks of design, evaluation, problem-solving, analysis and planning to support operations
• Ensure to generate the maximum ideas to ensure to meet the innovation index

May 2015 – Feb 2016 · 9 mos · Chennai Area, India

• Establish ongoing programs to ensure continuous improvement. This includes the use of Kaizen, LEAN, and the EQS program to maintain quality performance.
• Conduct training programs to various BAU SME’s to promote the LSS principles and develop culture
• Quickly adapt to different working environments, build relationships and be able to both work and lead teams efficiently for success.
• Perform complex engineering tasks of design, evaluation, problem-solving, analysis and planning to support operations
• Ensure to generate the maximum ideas to ensure to meet the innovation index
• Conduct time & motion studies and evaluate production standards.

Feb 2016 – Apr 2020 · 4 yrs 2 mos · Chennai Area, India

• Create a “Quality Mindsets’ through rigorous training and mentoring
• Build the existing base of executive sponsorship; build the project pipeline and prioritization criteria; establish communication and training plans; and commence initial process improvement projects
• Deploy the transnational Quality Framework to ensure the measurement & services’ credibility is safe guarded.
• Supervise team, providing clear direction. Communicate regularly with staff to maximize effectiveness and productivity.
• Identify opportunity areas where process management and reengineering can significantly impact efficiency, quality, profitability, and customer satisfaction.
• Solicit, collect and prioritize business process improvement candidate projects
• Assess current processes, identify defects, areas of improvement, and “to-be” process design, assist in transition planning
• Develop appropriate metrics, including key performance indicators (KPIs), critical success factors (CSFs), performance measures and process controls
• Gather, mine and analyze data to drive business process improvements using Six Sigma, Lean quality or like process improvement programs
• Lead process owners, stakeholders and subject matter experts through the improvement process and manage expectations.
• Facilitate process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions and various process improvement events such as Kaizen, Value Stream Mapping, Rapid Improvement, and similar. Develop documentation including procedures, business guidelines, checklists, templates, etc

Apr 2013 – Apr 2015 · 2 yrs

• Defining the Metrics for the Process to ensure the customer requirement is met.
• Developing the ‘AS-IS’ process model and propose ‘Future’ State Process flow though Process re-engineering principles and methodologies.
• Identifying the NVAs of the Process flow through Process Analysis methods.
• Performing Failure Mode Effect Analysis for new process migration to ensure seamless migration.
• Evaluate the risks associated with the existing process through Risk Assessment methods to avoid service failures.
• Preparing the Monthly Process Dashboard with insights and present to management team.
• Conducting the Time study and Motion Study for all process on Quarterly basis to ensure the productivity target is being set accurately.
• Identifying the areas of improvement through GEMBA Walk for all the processes.
• Performing the Process Audits to ensure the procedures are being adhered and raising Non-Compliance against the process to take CAPA.
• Ensuring the Error Data Bank is being maintained properly and actions are taken with agreed deadlines.
• Coordinating with Internal Stakeholder to share the identified areas of improvement to take actions.
• Tracking the Project milestones to ensure the Project is on track and communicates the challenges if any.
• Understanding the VOC and identify the accurate CTQ to measure and show the Stakeholder concerns are addressed.
• Identifying the variations in the stakeholder’s SOP and standardizing to ensure the efficiency.
• Developing the Quality Awareness programs to create Quality mindsets across the floor.
• Train Operators on Six Sigma Yellow Belt and Green Belt level across floor to develop SMEs in quality Concepts.
• Effectively ensure backup operators are available for all process through ‘Skill Set’ Matrix.
• Rigorously monitor the Productivity level of all operators in floor (~150 Operators) to ensure the set targets are met.

Apr 2011 – Apr 2013 · 2 yrs

• Provide day-to-day Training & Development (T&D) support activities - maintenance of T&D files, disseminating training reminders, etc;
• Perform administrative duties in conformity with company policies and procedures;
• Schedule training sessions, coordinate & schedule departmental and individual training meetings;
• Maintain databases/spreadsheets as necessary to facilitate tracking/documentation of departmental activities;
• Conduct quality control reviews of departmental documents as necessary;
• Support other departments on ad hoc projects; and
• Perform other administrative tasks as needed.

Jun 2010 – Apr 2011 · 10 mos

Jun 2006 – Jun 2009 · 3 yrs