Dishant Bhojwani

COO

National Capital Region, Philippines17 yrs 10 mos experience
Highly Stable

Key Highlights

  • Global Chief Operating Officer with extensive operational leadership.
  • Awarded Grand Stevie for Innovation in Digital BPO.
  • Forbes Council Member showcasing industry thought leadership.
Stackforce AI infers this person is a leader in Digital BPO with a focus on client management and operational excellence.

Contact

LinkedIn

Skills

Core Skills

Operations ManagementCustomer Experience ManagementClient ManagementBusiness Transformation

Other Skills

Service DeliveryRevenue OptimizationProfit OptimizationDigital BPO SolutionsStrategyGrowth EffortsPNL Revenue GrowthProfitabilityClient Relationship ManagementGlobal Operations StrategyCollections LeadershipCollections SolutionsBusiness Process ImprovementCost ManagementProfit & Loss Management

About

Global Chief Operating Officer - Operations strategy Leader - Client and Operations management- Global SME for Collections Solution , Global SME for Sales (B2C , B2B), Customer Experience leader focused on - Client Management, Service Delivery, Revenue and Profit optimization through Digital BPO solutions- Reducing customer effort and driving CX.

Experience

Intouchcx

3 roles

Global Chief Operating Officer

Nov 2023 – Present · 2 yrs 5 mos

Client ManagementService DeliveryRevenue OptimizationProfit OptimizationDigital BPO SolutionsOperations Management+1

Chief Operating Officer - APAC & Africa

Promoted

Oct 2022 – Nov 2023 · 1 yr 1 mo

  • Chief Operating Officer - APAC Region Leading Operations Centre of Excellence across APAC Region, Service delivery, Strategy, Growth efforts, PNL Revenue growth, Profitability and support functions and SGNA for Hyderabad, Bengaluru in India / Manila, Cebu and Clark in Philippines and other countries in APAC region. Leader of CX and Client relationship and Operations leading 15000 PLUS team members spread over 3 countries across 11 Centre of Excellence and @WFH for IntouchCX and 50 plus Client partners.
Service DeliveryStrategyGrowth EffortsPNL Revenue GrowthProfitabilityClient Relationship Management+2

Executive Vice President - Head of APAC Region and Global Operations Strategy & Collections Leader

Jan 2022 – Oct 2022 · 9 mos

  • Executive Vice President- Head Of APAC Region and Global Operations Strategy Leader for 24-7 Intouch
Global Operations StrategyCollections LeadershipOperations ManagementBusiness Transformation

Sykes

2 roles

Country Leader & General Manager - Sitel India, Australia & New Zealand / Global SME for Collections

Sep 2021 – Jan 2022 · 4 mos

Collections Solutions

Senior Vice President - Operations Philippines / Country Head and GM - Australia & India

Jan 2014 – Sep 2021 · 7 yrs 8 mos

Aegis peoplesupport, inc.

Associate Vice President- Operations

Jun 2008 – Jan 2014 · 5 yrs 7 mos · Manila, National Capital Region, Philippines

  • Associate Vice President- Operations and client service delivery

Education

MIT Professional Education

MIT - Executive Education Chief Operating Officer Program — Business transformation and Designing/ Building AI products & Services

Mar 2023 – Apr 2024

Stackforce found 100+ more professionals with Operations Management & Customer Experience Management

Explore similar profiles based on matching skills and experience

Gautam Malik

Gautam Malik

Marketing Specialist

at EdgeVerve

Bengaluru, India17 yrs 6 mos exp
Demand GenerationMarketing StrategyProduct Marketing
Tejas Kaundal

Tejas Kaundal

Senior Delivery Manager

at THB

New Delhi, India12 yrs 11 mos exp
Program ManagementProject ManagementVendor Management
Laura Kauderer

Laura Kauderer

Recruitment Consultant

at Pentasia

Malta8 yrs 3 mos exp
Client RelationsCustomer ServiceProject ManagementTeam Management
Shailendra Sharma

Shailendra Sharma

Expansion businesses

at Wiom

Delhi, India11 yrs 5 mos exp
Project ManagementTeam ManagementChannel PartnersKey Account ManagementBusiness Development
Kailash Pokhriyal

Kailash Pokhriyal

Recruitment Consultant- Permanent Vertical ( Manufacturing & Functional Roles)

at ManpowerGroup

Noida, India7 yrs 1 mo exp
Candidate EvaluationFull Recruitment LifecycleIT RecruitmentStrategic Sourcing
GK Singh

GK Singh

Partner - Strategy, Practice Development & Client Relations

at Moore JFC Group

Dubai, United Arab Emirates4 yrs 10 mos exp
Client ManagementBusiness Development
Peerakit Siributwong

Peerakit Siributwong

Talent Acquisition Partner

at Fastwork.co

Bangkok, Thailand9 yrs exp
RecruitingSourcing
Utsav Mazumder

Utsav Mazumder

Building

at Stealth AI Startup

Bengaluru, India6 yrs 5 mos exp
AI ImplementationClient RelationsCreative StrategyGrowth StrategyOperations Strategy