Kerry Thompson, MHRM

Operations Associate

Melbourne, Florida, United States13 yrs 7 mos experience
Highly Stable

Key Highlights

  • 12 years of HR and talent operations experience.
  • Operationally fluent in building scalable people programs.
  • Expert in global talent acquisition and change management.
Stackforce AI infers this person is a seasoned HR professional specializing in talent operations and program management within the HR Tech industry.

Contact

Skills

Core Skills

Recruiting OperationsProgram ManagementTalent Program ManagementChange ManagementHr Program ManagementPayroll Processing

Other Skills

Process Automation & ImprovementSenior Stakeholder ManagementInterview Scheduling & CoordinationApplicant Tracking SystemsGoodTimeWorkload ManagementTeam LeadershipDevelopment CoachingVendor ManagementData AnalysisReportingCross-Functional Stakeholder ManagementChange Management & Program EnablementProcess Design & OptimizationGlobal Program Execution

About

With 12 years across HR, talent, and people operations at companies like Lyft and Walmart Global Technology, I’ve partnered with senior leaders on the challenges that actually move organizations like org design, workforce planning, change management, team effectiveness, and building people programs that scale. My edge is that I’m operationally fluent. I don’t just advise — I build. I’ve designed the programs, dashboards, workflows, and infrastructure that make people strategy stick. I use AI-enabled tools to move faster and surface better insights, and I bring a global-first perspective from leading distributed teams across geographies and time zones. I’m looking for roles where structure meets strategy: People Partner, HRBP, People Program Management, or Recruiting Operations leadership. If you need someone who can think at the leadership level and still get things done, let’s connect. 📍 Location-flexible | 🌍 Remote-ready 📧 krrythmpsn@gmail.com

Experience

13 yrs 7 mos
Total Experience
1 yr 9 mos
Average Tenure
--
Current Experience

Lyft

2 roles

Manager, Recruitment Coordination

Mar 2024Oct 2025 · 1 yr 7 mos · Remote

  • ∙ Led a team of 14 Recruiting Coordinators across 15,000+ interview scheduling workflows in 2024, maintaining SLA performance and candidate experience at scale across high-volume hiring pipelines
  • ∙ Drove a full-scale recruiting operations restructure, realigning coordinator support by pipeline and function to improve efficiency and bring operations in closer alignment with Talent Acquisition strategy
  • ∙ Doubled team capacity from 5 to 10 net-new scheduling tickets per coordinator per day by leveraging historical data and operational metrics to redesign daily ticket allocation
  • ∙ Reduced SLA turnaround times by 48 hours during peak volume by implementing a manager-assigned ticketing and workload management system
  • ∙ Streamlined coordination workflows through process improvement and automation, including a Greenhouse NDA automation project that reduced manual work and accelerated scheduling velocity
  • ∙ Hired, onboarded, and ramped 12 Recruiting Coordinators to support rapid company growth without sacrificing SLA performance or candidate experience
  • ∙ Developed three Recruiting Coordinators to promotion, building a culture of coaching, continuous feedback, and structured career growth that increased internal mobility across Talent Acquisition
  • ∙ Owned the GoodTime vendor partnership end-to-end, serving as primary liaison with the Customer Success team to drive feature adoption, enable the team through training, and stay ahead of platform capabilities
Recruiting OperationsProgram ManagementProcess Automation & ImprovementSenior Stakeholder ManagementInterview Scheduling & CoordinationApplicant Tracking Systems+7

Talent Program Manager

Feb 2022Mar 2024 · 2 yrs 1 mo · Remote

  • Promoted to Senior Program Manager, Talent Programs, owning the design and execution of global talent initiatives spanning Recruiting Operations, Employee Referrals, and regional hiring programs
  • Served as Interim Recruiting Coordination Manager, leading 10 direct reports across North America and Europe, ensuring operational continuity, performance management, and stakeholder alignment during a period of transition
  • Project managed the recruiting workstream for a new regional site launch, partnering with Talent Acquisition, HR, and business leaders to stand up hiring processes, coordination workflows, and regional readiness
  • Led the Employee Referrals Program across U.S. and international markets, driving program operations, stakeholder adoption, and ongoing optimization to support scalable hiring outcomes
  • Partnered cross-functionally to assess program effectiveness and iterate on process improvements and change enablement strategies
Talent Program ManagementCross-Functional Stakeholder ManagementChange Management & Program EnablementProcess Design & OptimizationGlobal Program ExecutionChange Management

Walmart global tech

Human Resources Project Manager

Dec 2019Mar 2021 · 1 yr 3 mos

  • Led large-scale HR projects and people programs, partnering cross-functionally with Talent Development, HR Business Partners, People Operations, and Workday HCM teams to plan, execute, and deliver strategic initiatives
  • Built and maintained strong stakeholder partnerships aligned to project goals, supporting 15,000+ employees across the United States and India while driving on-time, on-scope delivery
  • Developed and executed change management and communication strategies, including training materials, executive-ready presentations, and employee communications to support adoption and simplify complex processes
  • Designed and managed the annual Early Career Experience program for 120+ Global Technology campus hires, delivering virtual learning sessions and fostering community, engagement, and cross-cohort collaboration
  • Coordinated global stakeholders across time zones, managing dependencies and risks across concurrent HR initiatives
HR Program & Project ManagementCross-Functional Stakeholder ManagementChange Management & CommunicationsWorkday HCM & HR Systems PartnershipGlobal Program ExecutionHR Program Management+1

Walmart ecommerce

HR Coordinator & Analyst - Jet.com

Jun 2018Dec 2019 · 1 yr 6 mos

  • Partnered with HRBP to manage career development training series targeted to the HR population to: provide a platform for mentor matching, host monthly conversations and establish relationships with key internal and external functional leads and partner with with subject-matter experts to develop training workshops. Define project success criteria with project partners and create project plans that include timelines and milestones.
  • Provided support for Senior Director of Project Management for Category Specialists by assisting with specific projects that include scheduling, researching and brainstorming plans of action
  • Project led Manager Minute within the High Performance Leadership initiative in Retail: partner with HRBP to identify stakeholders and facilitate bi-weekly meetings on trending topics for people leaders
  • Point of contact for employee immigration and benefits questions as it relates to medical, dental, vision, leaves of absence, workplace incidents, COBRA, and annual enrollment
  • Strategically planned and initiated improved processes to streamline employee data while maintaining accurate employee data in Workday for new employee setup and any employment-related changes

Optanix

HRIS/Payroll Administrator

Feb 2017May 2018 · 1 yr 3 mos · Greater New York City Area

  • Oversaw the ADP Workforce Now database for security access permissions of 400+ employees and administrators
  • Designed bi-weekly, monthly, and quarterly reports to analyze HR metrics (e.g. headcount, turnover, and KPIs)
  • Ran ad-hoc reports for internal HR use, as well as other departments or functions (finance, operations, etc.)
  • Head of NYC Employee Engagement Committee: Increased employee engagement by partnering with financial stakeholders to plan and standardize office events. Source employee feedback through customized online surveys and calendar scheduling
  • Managed and maintained the Enterprise E-time module for 400+ staff ensuring accuracy and troubleshooting as needed
  • Provided backup to process multi-state, bi-weekly payroll in ADP and preliminary payroll reports for reconciliation
  • Entered and maintain accurate employee records in the ADP HRIS database for all employee status changes, including new hires, transfers, promotions, merit increases and terminations
  • Enhanced the self-service feature and security profiles on the ADP Workforce Now employee portal for exceptional employee experience
  • Coordinated and facilitate training for HRIS/payroll processes to new HR team members and HRIS/E-time processes for new hires and managers
  • "Chief Editor" of internal, monthly HR newsletter
Payroll Processing

Undertone

Payroll/HRIS Analyst

Nov 2016Feb 2017 · 3 mos

  • Created post-payroll related funding reports and journal entry accruals for the corporate accounting departments in the U.S. and Tel Aviv, Israel
  • Prepared multi-state payroll reconciliation workbooks, via Excel, for upload into Workday through third party managed payroll services: OneSource Virtual (OSV) and Pivotal for Canadian employees
  • Provided ad hoc administrative support to the HRIS Manager and Human Resource Business Partner respectively
Payroll Processing

Kipp new jersey

Human Assets and Payroll Coordinator

Jan 2014Jan 2016 · 2 yrs

  • Processed bimonthly payroll utilizing ADP Workforce Now and generated reports for both internal and external stakeholders that include, the accounting department, and retirement and medical vendors
  • Handled support for employee benefits programs including health, dental, vision, phone plan, and transportation in charter organization of 10 schools (K-12) in Newark and Camden
  • Prepared annual W-2s and distribute to current and terminated staff
  • Managed staff onboarding and termination process for 300+ employees
  • Projected Lead for yearly New Staff Orientation event and summer interns to successfully onboard 200+ new hires
  • Createed, updated and maintained employee files for new hires, current employees and terminations
  • Reconciled monthly and quarterly vendor invoices against Human Assets records, and process bills for payment from vendors, including Verizon, E-ZPass, and the unemployment office
  • Enrolled employees in NJ State pension program in accurate and timely manner
Payroll Processing

Bain & company

Research Assistant

Jan 2014Jan 2014 · 0 mo · New York, New York

  • Assisted management consulting group with research on Chemistry instruments heavily used in clinical laboratories
  • Conducted phone interviews with over 100 Medical Laboratory Technicians, directors, and supervisors nationwide
  • Analyzed data on Excel and presented project statistics during team debrief

City year new york

Corps Member

Aug 2013Jun 2014 · 10 mos · Brooklyn, New York

  • Partnered with a classroom teacher, for 4 hours each day, to coach and tutor 20 sixth-graders in areas of math, language arts, behavior, and attendance
  • Collaborated with 12 team members, 5 self-contained teachers, and school administrators to plan and implement innovative school wide events and behavior management systems
  • Managed and organized events for up to 100 attendees to increase parent and community engagement
  • Participated in recruiting events to promote City Year to high school and college seniors, resulting in 307 sign ups in the subsequent year
  • Learning and Development Coordinator
  • Facilitated monthly personal and professional development workshops for 50 colleagues
  • Created a team goal tracker to enhance accountability for professional goals
  • Assessed ongoing training needs through the implementation of feedback sessions and surveys

Mindsight2020

Psychotherapy Intern

Jan 2011Jan 2011 · 0 mo · Greater New York City Area

  • Edited and revised a national online directory of mental health providers in America
  • Provided administrative office support including patient scheduling, production of presentation materials, and sourcing of videos for patient education
  • Oversaw the use of neurofeedback equipment while consulting on outcome efficacy relative to other approaches

University of florida

2 roles

Research Lab Assistant in the Division of Medical Psychology

Mar 2010May 2013 · 3 yrs 2 mos · Gainesville, Florida

  • Managed SPSS data in correspondence with Survey Monkey and questionnaires such as the Beck Depression Inventory, Obsessive Compulsive Inventory-Revised, and Yale Brown Obsessive Compulsive
  • Partnered with 30 research lab assistants to gather, record, and analyze testing procedures
  • Gained experience in patient exposures to assist in the reduction/cessation of anxiety in patients with OCD and/or ADHD

Peer Leader at the Office of Academic Support

Jan 2010Jan 2013 · 3 yrs · Gainesville, Florida

  • Mentored 7 minority freshmen and provided academic and social support to aid in their transition from high school to college
  • Conducted workshops and presentations for 100+ freshmen that focused on the skills required for academic success

Education

Pace University - Lubin School of Business

Master’s Degree — Human Resources Management (MHRM)

RMIT University

Student Exchange Program — Psychology

University of Florida

Bachelor of Science (B.S.) — Psychology

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