Shivani Singh

Business Development Executive

New Delhi, Delhi, India8 yrs 5 mos experience

Highly Stable

Key Highlights

Expert in Customer Relationship Management and Business Development.
Proven track record in the energy sector with innovative solutions.
Strong analytical skills with a focus on customer satisfaction.

Stackforce AI infers this person is a Customer Relationship Management expert in the Energy sector with a focus on business development.

Contact

Skills

Core Skills

Customer Relationship Management (crm)Business DevelopmentCustomer Support

Other Skills

Payment followPre-Sales SupportCustomer RetentionCustomer LoyaltyCustomer SatisfactionCustomer ServiceCustomer Follow-UpClient CoordinationAccount ManagementClient ServicesTeam ManagementCustomer Service Management

About

A result oriented Automobiles and energy sector professional with a masters degree in business administration (MBA) specialising in Marketing and Finance. Passionate about working in a fast paced environment which gives an opportunity to learn, grow and succeed.

Experience

Manikaran analytics ltd

2 roles

Deputy Manager CRM

Jun 2025 – Oct 2025 · 4 mos · New Delhi · On-site

Assitant Manager CRM

Jun 2022 – May 2025 · 2 yrs 11 mos · New Delhi · On-site

Cultivate strong business relationships with key client
Proactively identify new opportunities and deliver
innovative solutions to customers and client
Develop market strategies by researching lists of high potential prospects
Resolve customer query
Keep the collection activity smooth by rigorous follow up
Responsible for end-to-end Customer
management for Forecasting & Scheduling
services.
Coordination with Regional team and SLDC for
resolving client issues on F&S and DSM.
Handling site operational issues with
operations and RAAA teams.
Monthly presentation on project monthly
generation profile, DSM and site related issues on
monthly basis with key stake holders.
Supporting core BD team to pitch new product
to correct stakeholders, getting additional quantum
from new upcoming projects.
Handling Tender.

Customer Relationship Management (CRM)Business Development

Atul auto ltd.

Customer Relationship Management Manager

Jul 2017 – Apr 2021 · 3 yrs 9 mos · New Delhi Area, India

Role involves coordinating with Regional Branch Service Team, Dealer & Dealers Workshop Manager.
Responsible for customer handling, understanding & rectifying their problem in coordination with dealers & concern Service Engineer.
Preparing & analyzing various reports viz. MIS & CSI report, daily, monthly, quarterly & yearly basis & direct reporting to HO regarding product failures, Customer's suggestions & implementation of analysis.
Creation of Codes of various dealers, pending agreements follow up, Keep Records LOA/LOI, Quotation & Invoice Generation.
Make all type PPT presentation, planning for new initiatives to improve CSI (Customer Satisfaction Index).
Coordinating with the Financier for timely Collection of Payment.
Taking care of entire administration activities like housekeeping, stationery requirement, Air ticket, bus ticket, vehicle arrangements & billing courier, Hotel management, Mobile connection, Data card connection etc

Customer SupportCustomer Relationship Management (CRM)

Renault

Customer Relationship Management Manager

Jan 2016 – Jun 2017 · 1 yr 5 mos · Ghaziabad, Uttar Pradesh, India

PSF Data-3rd Day & 15th Day (post sales follow-up) from customers and ask feedback about New Vehicle delivery Experience.
Meet with the Customer at the time of vehicle Delivery.
Handling CRE Team & Provide Training.
Update DMS Portal, Car-Dekho Portal, Car wale Portal.
Complain Management, Maintained VOC.

Customer SupportCustomer Relationship Management (CRM)