Mar 2024 – Dec 2025 · 1 yr 9 mos · Marlborough, Massachusetts, United States · Remote

• Heading the Product Team for the end-to-end delivery of scalable digital health solutions while heading the product team, aligning product innovation with organizational strategy and long-term growth objectives. Drove the successful launch and go-to-market of a next-generation Health Management Platform, improving patient engagement and reducing operational costs.
• Owned the complete product lifecycle from concept through deployment and optimization, accelerating user adoption while significantly reducing maintenance issues. Embedded AI and advanced analytics to enable real-time health monitoring, predictive insights, and improved early diagnosis accuracy.
• Introduced patient-centric innovations including telemedicine and personalized, AI-driven care recommendations to enhance user experience, satisfaction, and retention. Enabled data-driven decision-making through interactive analytics dashboards, KPI frameworks, and strategic product roadmaps, contributing to sustained market growth and competitive advantage.

Jan 2018 – Mar 2024 · 6 yrs 2 mos

• Built and led a high-performing 24×7 Fraud Monitoring team, providing clear direction, mentorship, and operational oversight, driving accountability and excellence.
• Designed and implemented an AI-Based Fraud Strategy Engine for real-time alerts and proactive fraud prevention, reducing fraudulent transactions by 19% and minimizing client losses by 11%.
• Directed day-to-day fraud operations, ensuring timely identification, investigation, and resolution of alerts while balancing operational efficiency and customer experience.
• Developed SOPs and SLAs, standardizing processes across teams and improving client onboarding time from 30 days → 7 days → 3 days.
• Delivered 70+ high-scale fintech, SaaS, and BaaS projects, achieving a 98% on-time delivery rate and contributing to a 25% increase in revenue.
• Led end-to-end Digital Banking & Transformation strategies, driving digitization across ATMs, Mobile/Internet Banking, Agent Banking, APIs, and Omni-Channel platforms.
• Rolled out major digital products, including mobile app enhancements, instant payments, e-KYC, wallets, and customer portals, leveraging AI/ML, chatbots, and paperless workflows.
• Managed full product lifecycle, from ideation to implementation, continuously improving products using analytics and customer insights.
• Built strategic partnerships with FinTechs, telecoms, vendors, and payment networks; negotiated SLAs/KPIs to ensure strong performance.
• Led settlements, chargebacks, and risk management.
• Designed and managed loyalty and rewards strategies.
• Engaged with clients to gather requirements, develop BRDs, and prioritize solutions to resolve pain points while managing onboarding and adoption for Fraud System.

Jan 2018 – Jan 2018 · 0 mo

• Requirement gathering and Software Development.
• Product Strategy and Enhancements.
• Client Interaction and collaboration.

Sep 2016 – Dec 2017 · 1 yr 3 mos

• Well, as a Senior SAP|ERP Techno-Functional Consultant there are multiple responsibilities, however major of them are:
• Understand customer requirements, identifying their real need and then providing them with the
• optimal solution.
• Created product personas.
• Onboarding of the new clients.
• Built front-end / back-end features as per the requirements.
• Resolving the customer's issue and responding to their tickets and emails so that they can have
• the best experience.
• Relationship management and reducing the churn rate of clients.
• Enhancing the client base for the best growth of the company.
• Providing Technical Support as well as moral support to maintain the customer growth rate.

Oct 2014 – Dec 2017 · 3 yrs 2 mos

• Documenting requirements, Designing Object model, Use Case scenarios, Sequence
• Diagrams and Workflows.
• EVAM - Helping organizations to get higher benefits by real-time, optimal and beneficial
• responses using Big Data.
• Integrating of data stream with EVAM.
• Antlere - Designing and Development of Antlere for user surveys and company's individual
• standing among other competitors.
• Developing event processing solution empowered with the ability to re-act to potential
• opportunities or risks in real-time using Big Data.
• JAVA Web applications development (Spring MVC, Maven, Angular js, D3.js, VIS.js, VUS.js,
• Google Maps MySQL & PostgreSQL)
• Working on Complex Events Processing and Actions management.
• Configuring and developing (JDBC Listeners, File Listeners, Queue Listeners and http Listener)
• Working on GIS
• Going out of station for technical meetings with clients.
• Requirements gathering.
• Developing Java/PHP based applications.
• Providing solutions to organizations for responding quickly to changing customer behavioral
• trends, act immediately, enhance customer satisfaction, maximize profitability and minimize
• churn rate.
• Helping organizations to get higher benefits by real-time, optimal and beneficial responses
• using Big Data and EVAM.
• Design, deploy, monitor, evaluate and optimize scenarios and interactions with EVAM.
• Resolving faults and issues in Applications.

Aug 2013 – Oct 2014 · 1 yr 2 mos · IQBAL TOWN

• Apps and Game Developer
• Android and Unity

Nov 2012 – Aug 2013 · 9 mos · Lahore Pakistan

• Well, as a support consultant, there are many responsibilities. Most of them are very important and crucial. However, while being IT Support Consultant we have to consult the clients and giving them the optimal solution and to provide the best support.

Sep 2011 – Jul 2012 · 10 mos · Lahore, Punjab, Pakistan

• While being the Managerial CSR we have a lot of responsibilities. As we need to manage all the computer society and its members. We are also assigned other tasks such as Management of different events smooth running of CS.