Vishal Yadav

Operations Associate

Indore, Madhya Pradesh, India11 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in customer service excellence.
Strong leadership skills with a focus on team development.
Expertise in operational excellence and process improvement.

Stackforce AI infers this person is a Customer Service and Operations Management professional with a focus on team leadership and performance improvement.

Contact

Skills

Core Skills

Team LeadershipCustomer ServiceOperations ManagementProject Management Software

Other Skills

Emotional IntelligencePepole engagementTeamworktransporationMicrosoft Officeoutboundinboundchat/mailProject CoordinationHigh Performance CulturesTeam DevelopmentScience EducationQueue ManagementIT Project ManagementOperations Process Improvement

Experience

11 yrs 10 mos

Total Experience

4 yrs 10 mos

Average Tenure

7 yrs 6 mos

Current Experience

Teleperformance

5 roles

Assistant manager in Teleperformance

Feb 2024 – Present · 2 yrs 2 mos

Emotional IntelligencePepole engagementTeam LeadershipTeamworktransporationCustomer Service

Team Lead

Jan 2021 – Jan 2024 · 3 yrs

Promoted to Team Leader, I oversaw daily operations and supervised performance metrics such as shrinkage, CSAT, AHT, SLA, and client escalations. I implemented structured RCA processes and personalized coaching strategies to elevate team efficiency and satisfaction. My leadership focused on cultivating a performance-driven culture while maintaining high service standards.

Assistant Manager of customer care

Promoted

Oct 2018 – Present · 7 yrs 6 mos

TeamworkMicrosoft OfficePepole engagementEmotional Intelligenceoutboundinbound+4

Assistant

Oct 2018 – Present · 7 yrs 6 mos

Assistant Manager

Oct 2018 – Feb 2024 · 5 yrs 4 mos

Teleperformance-uber ibu (tgbpl)

Assistant Operations Manager

Oct 2018 – Present · 7 yrs 6 mos

Led pan-India outbound initiatives as OAM, entrusted with the end-to-end management of campaign performance. Crafted and implemented dynamic strategies, empowered teams with data insights, and ensured alignment with corporate goals. Continually drove operational excellence by streamlining processes and fostering a results-driven culture.

Hgs

Senior Customer Support

Jan 2017 – Dec 2017 · 11 mos

Took ownership of high-stakes customer concerns as part of the senior service team. Expertly handled escalations and technical GPRS issues, consistently defusing tensions and restoring customer trust. Empowered to grant service waivers and utilized strategic retention approaches to maintain loyalty and minimize churn.

Mphasis an hp

Customer Support Representative

Jul 2013 – Dec 2016 · 3 yrs 5 mos

Served as a part-time Customer Support Representative at Idea Cellular, resolving inquiries, complaints, and service requests while proactively enhancing customer satisfaction and driving upselling opportunities.