May 2024 – Aug 2025 · 1 yr 3 mos · Mumbai, Maharashtra, India · Hybrid

• Spearheaded project management and business expansion for the TCS Invigilation project across multiple states.
• Led a large-scale team, fostering strategic relationships with corporate and government stakeholders.
• Enhanced cash flow by reducing validation and clearance cycles through proactive follow-ups.
• Ensured compliance and governance by implementing SOPs and ethical operations across all locations.

Jan 2023 – Apr 2024 · 1 yr 3 mos · Mumbai, Maharashtra, India · Hybrid

• Business Expansion & Operations: Scaled operations across Maharashtra, Gujarat, Goa, Madhya Pradesh, and Chhattisgarh. Built local partnerships and optimized resource deployment to support sustainable, cost-effective expansion. Handled daily operations and crisis escalations across multiple cities, ensuring business continuity.
• Revenue Growth - Facilitated a remarkable revenue surge in the West zone by nurturing client relationships and delivering top services. Spearheaded a transformative MOM revenue growth, achieving an exceptional 10X increase.
• Client Negotiation: Proficient in client negotiation, skilled at building strong professional relationships and securing mutually beneficial agreements. Expertly navigated complex discussions to align client needs with company goals, enhancing satisfaction and retention. Adept at using effective communication and problem-solving to resolve conflicts and achieve favorable results.
• Workforce Management: Implemented robust people management strategies to reduce attrition and retain freelance workforce. Boosted freelance workforce retention by ensuring constant availability and personal engagement. Addressed their concerns promptly, offering solutions for payouts, administrative issues, and other queries. Established open channels of communication, providing growth opportunities and fostering a supportive environment.
• Compliance and Governance:
• (i) Interfaced with customer POCs and local government bodies to address escalations and ensured compliance with all regulatory requirements.
• (ii) Took end-to-end ownership of the deployed workforce, ensuring adherence to SOPs and ethical measures.
• (iii) Conduct regular internal audits to assess compliance with SOPs and ethical standards. Address any noncompliance issues promptly and implement corrective actions. Providing training to the workforce on SOPs and ensure understanding and compliance.

Jun 2022 – Nov 2022 · 5 mos · Pune Camp, Maharashtra, India · On-site

• Responsible for Coordinating & Liaison for Lecture/ Seminar in various defence units for enhancing financial acumen for the defence personnel by introducing the benefits being offered by IDFC First Bank.
• Well-versed in Custom Financial instruments such as FDs, credit cards, and family accounts.

Jul 2006 – Jul 2021 · 15 yrs

• A very dynamic and hardworking person with diversified 15 years of experience in Executive professional with good Command & Control, Administration, Operations, Exploitation, Maintenance, Management in the field of Security, Weapon and quality control.
• Effectively managed a diverse workforce. Through leadership and a strong personal commitment to fair and equal treatment of others, significantly enhanced morals through positive recognition.
• Expertise in General Administration, Liaison/ Coordination, during VIP/VVIP movements. System Controlling, Operation Management including Security Management onboard various warship ship and establishment of Indian Navy.