Apr 2023 – Dec 2025 · 2 yrs 8 mos

Apr 2023 – Feb 2025 · 1 yr 10 mos

Oct 2022 – Feb 2025 · 2 yrs 4 mos

Feb 2022 – Feb 2025 · 3 yrs

Feb 2021 – Feb 2022 · 1 yr

• Having spent 20+ years in the technology sector I can say there has not been a more exciting or challenging time to lead and work with diverse teams, individuals and customers across the digital sector. The opportunities are exceptional if we capture the digital opportunity and do so securely.
• Proudly leading Atos Northern Europe’s vibrant €2.7B business. Offering industry-centric digital outcomes for Atos’ customers and our customers’ customers in fifteen countries including United Kingdom, Netherlands, Belgium, Luxembourg, Finland, Sweden, Denmark, Norway, Ireland, Poland and Russia.
• Increasingly, differentiating our customer’s experience to their customers is about unlocking operational benefit from data. This operational benefit is leveraged by Atos' Global Industry Platforms coupled with its recognised unique deep industry experience in transportation, manufacturing, financial services, energy and utilities, and public sector. Atos’ industry solutions deliver Operational impacts leveraging Atos’ unique pan-industry application capabilities bedded in carbon-friendly high performance computing and globally recognised Upper Quadrant Security.
• We deliver these differentiated digital outcomes via our agnostic technical orientation, working as a trusted partner, ensuring our outcomes also make a positive contribution to local societies, and with an increasingly diverse workforce.
• The results of these efforts have been recognised with a record H1 2021 sales and record FY 2020 sales and improving customer CSAT scores and employee Great Place to Work scores.
• At Atos, and I am proud the “how” is as important as the “what.” Inclusivity is increasingly a way of life and I am proud that we have been recognised by being 40th on UKI Stonewall Index, have year on year been recognised as UKI Times Top 50 Best Places to Work for Women and achieved Tier 3 Accessibility Status by UK Government.

Feb 2020 – Jan 2021 · 11 mos

• Proudly leading Atos United Kingdom and Ireland’s vibrant £1.4B business. Focused on delighting our customer's customers by exceeding their expectations on digital outcomes. Exceptional digital services stem from the innovative application of technologies (e.g. multi-cloud, app migrations, high-performance computing, AI, cyber) combined with Atos' unique deep industry experience in transportation, manufacturing, financial services, energy and utilities and public sector.
• We deliver these differentiated digital outcomes via our agnostic technical orientation, working as a trust partner, ensuring our outcomes also make a positive contribution to UK society, and with an increasingly diverse workforce.
• Proudly led Atos United Kingdom and Ireland’s vibrant £1.4B business. Focused on delighting our customer's customers by exceeding their expectations on digital outcomes. In Covid-challenged 2020, revenue grew at highest levels in Atos Group @ 3.1%, while sales (order entry) were at record levels (£2.3B primarily new business).
• Service levels improved for our customers during 2020 despite the rapid transition to remote working in the UK and with our global delivery centres.
• In this context, our focus also remained on focusing on our people and UKI Great Place Work scores improved by exceptional 9 points.
• Our 15-point improvement in Net Promoter Score on back of multi-year partnerships and our exceptional 9-point improvement in our Great Place to Work Scores explains why we are winning in the marketplace. 40th on Stonewall Index and multi-year Times Top 50 Best Places to Work for Women.

Aug 2016 – Feb 2020 · 3 yrs 6 mos

• As COO and Deputy CEO, responsible for UKI private sector clients, UKI Hybrid Cloud Growth Pillar and updated UKI Target Operating Model targeting 2.5% margin improvement. Focus on supporting Public and Private Sector Major Clients’ digital business transformations and customers’ customers through the successful and targeted application of Hybrid Cloud / Infrastructure; Cloud-enabled collaboration and workplace; and data analytics. Efforts lead to a 12 point improvement in Customer Satisfaction (NPS) across public and private sector while private sector grew top line by 15%.
• Co-directed Atos’ focus to go beyond multi-cloud orchestration and focus on reducing complexity by automating infrastructure policy management at the application level to simplify multi-cloud/infrastructure service management, reduce early life failure defects in software releases and compliance with data protection requirements. Invested in integration and automation over cloud functionality enhancements. Emphasized infrastructure agnostic solutions and operations to provide go-forward selection of best-in-class cloud/infrastructure optionality and minimize infrastructure vendor lock-in.

Nov 2014 – Jul 2016 · 1 yr 8 mos · London, United Kingdom

• Responsible for Communications, Media and High-Tech clients including communications providers, communications equipment providers, advertisers, media providers, consumer electronics manufacturers, software developers and providers and IT Services Providers. Direct P&L responsibility for a global business across geographies consuming CSC’s strong depth in next gen offerings. Sales Leadership with responsibility for the Global Sales Community as well as go-to-market, offering development, sales leadership, direct customer and large deal engagement.
• During first full year, CSC returned to top line growth in Comms-Media-Tech following 4 years of double digit declines. During this year, achieved 225% increase in bookings and 148% Book to Bill all while achieving the highest improvement in customer satisfaction of any CSC industry. Success largely stemmed from focus on translating CSC’s horizontal technical strengths in to Comms-Media-Tech business applications.

Apr 2013 – Oct 2014 · 1 yr 6 mos · London, United Kingdom

• Operational and Strategic lead of Global Services UK Business supporting Global Government, Global Health, UK Corporate and Global Systems Integrator Businesses(~$4.5B per annum). Responsible for new growth cases, sales effectiveness as well as ensuring service and delivery via leveraging internal and external supply chain. To date, working with sales organizations supported flat revenue and c. 5% EBITDA growth in face of 8% market contraction. Led effort to secure $225M break-in deal with new logo.

Aug 2011 – Oct 2012 · 1 yr 2 mos

• Selected to lead design and delivery of communications technology underpinning the “most connected” Olympic Games. BT recognized as the top supplier by London Olympic Committee.
• Anticipated need and ensured solution designed to support record levels of user-generated content and multi-medium (e.g., phone, PC, tablet) real-time access. Solution supported 961 terabytes of data (70% increase of Beijing Olympics), 20 billion web pages viewed and 110m users.
• Established architecture enabling rapid new service turnup (30 mins per new service/user).
• Early on, identified WIFI and web service as key service risks given rise of smartphones and user-generated content. Mitigated risks and BT WIFI won accolades from media despite record demand

Jun 2010 – Jul 2011 · 1 yr 1 mo

• Responsible for 900M+ P&L for BT's largest Programmes including BT's Global Health business plus BT's Public Sector business including Department of Workers and Pensions; Defense Networks and the 2012 Olympics. Led major government deals closure -- break-in deals in excess of $180M and an extension of $200M.

Nov 2008 – Dec 2009 · 1 yr 1 mo

• Established a new function responsible for designing and delivering a Transformed BT Operate. Team responsbile for all IT and Network spend associated with supporting cost and service transformation. Supported more than an 800M spend reduction in 2010-11 while improving service levels. Team's transformation directly drove more than 300M of the 800M on annual savings.

Jan 2007 – Jan 2009 · 2 yrs

• Responsible for realization of a Transformed BT delivery model and cost structure. Led shift from group of independent division design and delivery organizations to single shared pan-BT design and delivery organization (BT Design) with shared systems/platforms. Effort ultimately supported 60%+ improvement in BT service (3 million fewer issues per year) while generating more than $1.2B of annual free cashflow savings. Key service and savings drivers: rationalized processes and systems (from ~33K to 3K over four years).

Jun 2011 – Jul 2013 · 2 yrs 1 mo · Oxford, United Kingdom

• Nominated as the BT representative for new educational joint venture

Aug 2002 – May 2007 · 4 yrs 9 mos

• Founder and Chief Executive Officer of one of the earliest VoIP Providers in the United States. Expanded from Denver base to provide service in more than 14 states in Western United States. Started the business greenfield. Reached cash flow positive within 18 months. Signed up more than a 1,000 business customers within three years. Customer satisfaction rating in excess of 95% and less than 2% annual churn.
• Sold business in May of 2007.

Jan 2000 – Jan 2002 · 2 yrs

Jan 1999 – Jan 2001 · 2 yrs

Jan 1999 – Jan 1999 · 0 mo

Jan 1995 – Jan 1999 · 4 yrs

Jan 1990 – Jan 1993 · 3 yrs