Akash Kapoor ⚡

Co-Founder

Gurugram, Haryana, India5 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Led 35+ national and international events.
Scaled HR department from 24 to 71 employees.
Created standardized SOPs improving workflow efficiency.

Stackforce AI infers this person is a SaaS Operations and Program Management expert.

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Skills

Core Skills

Program ImplementationE-commerceRecruitment And Human ResourceStandard Operating Procedure (sop)

Other Skills

SOP DevelopmentService-Level Agreements (SLA)Event ManagementCross-cultural Communication SkillsSales and marketingMS excelConvincing skillsMotivational SpeakingTeamworkGood listenerInitiatorFundamentals of Digital marketingCustomer Relationship Management (CRM)

About

"Always work hard and be involved "

Experience

5 yrs 6 mos

Total Experience

1 yr 10 mos

Average Tenure

2 yrs 4 mos

Current Experience

Aisensy

2 roles

Founder’s office - Operation

Promoted

Oct 2025 – Present · 7 mos

Assistant Program Manager

Jan 2024 – Present · 2 yrs 4 mos

Led high-impact initiatives from the Founder’s Office, overseeing program
execution, handling escalations, and delivering time-sensitive projects directly
aligned with CEO-level priorities.
Managed Meta-led strategic programs, product beta rollouts, and performance
marketing campaigns with a focus on ROI-driven execution.
Successfully led and executed 35+ national and international events within 1.5
years, including high-scale activations with 500+ attendees — some delivered
end-to-end in under 7 days.
Scaled the HR department, leading its operations for 10 months and driving a 3X
team growth from 24 to 71 employees.
Took Ownership of vendor and tool management; negotiated, justified, and
ensured timely release of payments across all business functions.
Led end-to-end implementation of key business programs and internal process
improvements, aligning deliverables with core business objectives.
Created and standardized company-wise SOP’s, significantly improving workflow
efficiency and cross-departmental coordination.
Collaborated with marketing and creative agencies on ad films, podcasts, and PR
campaigns to boost brand visibility and reputation.
Supported product and marketing teams in sprint planning using Linear, ensuring
100% task execution and alignment across functions.

Standard Operating Procedure (SOP)SOP DevelopmentService-Level Agreements (SLA)Program ImplementationE-Commerce

Park+

2 roles

Deputy Manager

Aug 2023 – Dec 2023 · 4 mos · Gurugram, Haryana, India

1. Acting as a central coordinator for all the upcoming projects/programmes in and around the vertical.
2. City level reporting and improving the overall application hygiene with more checks and audits.
3. Scaling up the business vertical with more advanced/improvised/ precautionary strategies.
4. Maintaining client - vendor relationships on national level (Includes timely payments, expectation settings and results tracking)
5. Building tracking mechanism for every site level performance (keeping in mind the contingency and incidents)
6. Application development with more automations to the process/SOP which enable ease of implementation and excellence to the system.
7. Managing a team and assisting in decreasing the TAT for every single tasks and utilising skills at the best.

Central Operation - Executive

Jan 2022 – Aug 2023 · 1 yr 7 mos · Gurugram, Haryana, India

Part of Central operations team and building the overall Valet parking Experience PAN India .
Increasing operational efficiency centrally by providing support to the ground team.
SAAS related sites are a part of the business I own too.
Leading the RFID loyalty campaign for PAN INDIA with over 15000 distribution of RFID for car owners and aiming for scan and pick approach.
Campaigns like Promo code, Discount and attracting customers through changing behaviours
Building and enabling over 150+ manpower to earn incentives through various channels
Handling pilot run for application of Park+ valet and training the ground ops towards maintaining hygiene.
Handling Branding, thinking unique ideas, getting deployed and procured to enhance awareness through collaterals for whole Valet vertical .
Client escalations with regards to ground ops has been catered by doing RCA and moved towards resolution
Owning the complete Hire - Fire policy for Valet vertical .
Experienced in handling Self managed sites with B2B PMS at sites likes Select city walk & Pacific mall
Experiencing in building process/SOP and handling/implementing the same on ground through city heads .
Data projection and application development with different features to be enabled for ease of use and better consumer experience.

Affirmdata

2 roles

Process Specialist

Promoted

Aug 2021 – Jan 2022 · 5 mos · Bengaluru, Karnataka, India

Performing research on Code Violations and resolutions with city.
Reporting both to Client and city Government, driving cases prevailing active violations towards closure.
Obtaining and reviewing notices of Fines / Liens / violations from city with regards to properties.
Handling high level escalations .
SME for compliance in handling Code violations from US Municipal Government/city/county/HOA .

Process Associate

Oct 2020 – Aug 2021 · 10 mos · Bengaluru, Karnataka, India

Started my Journey with Inspections and Preservation into Asset management at US and now got an opportunity to explore this new and amazing field of Code Violations .
Handling Mailbox for our Code Compliance Team
Performing research on violations and resolutions with city and client simultaneously which reduces the gap of communication between Vendor- Client & city Government .
Driving Researches to closure .
Obtaining important/confidential information from city with regards to properties .