Jul 2024 – Oct 2024 · 3 mos · Sydney, New South Wales, Australia · Hybrid

Jan 2023 – Jul 2024 · 1 yr 6 mos

Jan 2022 – Jan 2023 · 1 yr

Mar 2020 – Jan 2022 · 1 yr 10 mos

Jul 2019 – Mar 2020 · 8 mos

Sep 2018 – Aug 2019 · 11 mos · Sydney, Australia

• Conceive | Create | Commercialise: Lakeba Group have developed and adopted a unique "reverse incubator" business platform where we seek to listen first to uncover the problem, and then create globally scalable solution
• Lakeba working ventures:
• Paid by Coins, A Lakeba Venture
• Tap into a new customer base with no merchant fees, no charge back fraud and the ability to accept payment from anywhere in the world with instant transactions.
• Paid By Coins helps businesses become more versatile by giving customers a new option to make payments. We offer one of the most competitive exchange rates, and accept payment with leading cryptocurrencies including BitCoin, BitCoin Cash, LiteCoin, Ethereum and Ripple.
• Join hundreds of businesses who are already accepting payments in crypto
• 360Dgrees, A Lakeba Venture
• Empowering anyone to do great things with interactive 360 video!
• 360dgrees provide immersive and interactive experiences that are engaging, memorable and action orientated for the user while also driving actionable outcomes for the business.
• I am responsible for empowering enterprises to adopt a proven approach to their Safety Training, specific Training content and enhance the overall customer experience through immersive interactive video.

Feb 2018 – Sep 2018 · 7 mos · Sydney, Australia

• Confirmit provides a powerful, end-to-end solution supporting the entire feedback lifecycle for Voice of Customer, Voice of Employee and MR.
• Responsible for the acquisition of new business, and ability to navigate through complex sales cycles including the lead generation process.

Sep 2014 – Feb 2018 · 3 yrs 5 mos · 12 Shelley, Sydney NSW 2000

• Responsible for the Sydney Technology Concierge's success of reverse engineering the Service Desk and Desktop Support model, adopting a more walk-in customer centric approach for all internal technology issues or queries.
• Pioneered in 2014, Sydney Technology Concierge have proven the walk-in customer centric approach metric to be a success by validating customer feedback through excellent CX and improved efficiency around resolving simple to complex issues.

Jan 2014 – Sep 2014 · 8 mos · 100 Market St Sydney

• Supporting All Westfield Centre's and HO
• SCCM
• ITIL
• Axios Ticketing Tool
• Citrix Applications (JDE, CMS, TM1)
• MDM Support
• Active Directory (Adding/Creating Users, Creating DL, OU amendments)
• Windows 7 Support
• Project Work
• Sharepoint Support

Oct 2013 – Dec 2013 · 2 mos · Level 51/MLC Centre 19 Martin Pl, Sydney

• Laptop Migration Project – Windows 7 **
• Deploying Software through SCCM
• Supporting internal clients
• Supporting Mobile Devices through MobileIron Application
• ITSM Helpdesk Tool
• USMT Backup Tool

May 2013 – Oct 2013 · 5 mos · Level 14/45 Clarence St, Sydney

• May 20th- 21st October: Brennan IT (2nd Level IT Support)
• Supporting a large number of companies (Asics, SR Law, eBay..)
• Assigning calls and emails to team (Directing/Delegation)
• Providing correct documentation to the team
• VMware environment (Snapshot, controlling and diagnosing servers)
• Citrix Environment (Shadowing, and troubleshooting organizations Citrix Farm ie. Restart and adding applications)
• Backups for companies

Feb 2011 – Nov 2012 · 1 yr 9 mos · North Sydney/Bridge St Sydney

• September 2011-May 17 2013: ASG Group/VHA (Business Development/ IT Support)
• Cold calling for new business
• Sales targets for IT hardware & software solutions
• Meet customers to gather information on their IT requirements
• CITRIX Support
• Network Support (COMMS Room Access, Patching experience)
• Support Apple MAC users (Write Docos for team)
• Joining machine’s to Domains
• VMWare + Linux Support
• Deploying Software’s such as ORACLE and many more applications
• Resolving and finding Hardware issues
• Joining user’s to network printers
• Contacting user’s to avoid breaching SLA’s
• Microsoft Exchange
• February 2011-September 2011: ASG Group (Service Desk Analyst)
• Role & Duties –
• SCCM/SOE
• Microsoft Office Skills (Excel, Word, Publisher)
• Creating users to Active Directory and Domains (e-mails, applications and servers)
• Remote Desktop Support
• Answering Phone calls making sure Corporate/Retail companies are satisfied
• Deploying Software through network
• Resolving Technical/Server issues within business
• Quick & Responsive to problem solving
• Oracle Knowledge (Creating users with requested responsibilities)
• Adding users to wireless network within cisco servers
• Imaging computers as well as recreating profiles on user accounts on Windows
• SAR/Remedy system knowledge (creating accounts)

Oct 2009 – Mar 2011 · 1 yr 5 mos · Pitt St, Sydney 2000

• Training new staff
• Planning days ahead to reach and exceed department budget
• Greeting EVERY customer with natural personality
• Ordering new stock and sending stock out
• Knowing the store products (Product Knowledge)
• Managing staff in footwear department
• Tracking figures and budgets for the month
• Making sure Tasks are done in time - Merchandising department