Jun 2022 – Sep 2024 · 2 yrs 3 mos

• As the Director of Software Engineering at Bazaarvoice, I spearheaded the integration of Affable.ai (acquired in fall 2023) engineering teams into the Content and Creator division, ensuring seamless collaboration and successful deliveries for new product roadmaps. By leading the CnC division in the India centre, I played a pivotal role in driving growth and innovation within the organization.

Nov 2019 – Jun 2022 · 2 yrs 7 mos

• Hired as Bazaarvoice's India employee #10 in 2019 (Bangalore), built the India Center into a Great Place To Work (from 2022).
• Responsibilities:
• Build & lead multiple engineering teams in India Center
• Built a sustainable Products, Engineering, Dev Ops functions in india centre
• Product ownership: APIs, Post-interaction Emails, Content and Creator Galleries
• Accomplishments
• Built India Center from 10 to 200+ employees (High Performing & Employee Engagement of >75%)
• Great Place to Work since 2022 (certified)
• Ensure adherence to Compliance, regulatory & audit requirements
• End-to-End ownership of multiple teams in "Consumer Experience" for Bazaarvoice's global customers
• Track record of High quality and predictable-agile delivery of extremely high scale products (90%+)
• Established Internship programs with partnerships with multiple universities ( 95% conversion to FTE) .
• Set up the needed technical training programs for the india center employees partnering with AWS skilling team and external vendors.

Mar 2016 – Aug 2019 · 3 yrs 5 mos · Bengaluru Area, India · On-site

• Responsibilities:
• Handled end-to-end delivery of multiple software products for major airports and airline around the world.
• Set up and scaled up the global product team in Bangalore. Responsible for global stakeholder management and team engagement.
• Responsible for the overall technology & solutions for Turn-around manager (product) and data integration platform across Airport IT department.

Sep 2014 – Oct 2015 · 1 yr 1 mo · Bangalore

• Pointillist is a BU in Altisource Labs with a mission to build powerful marketing analytics at big-data scale. Pointillist is a product that generates actionable insights from data by transforming tabular data as events. The vision is to suggest actions that turn insights into favourable outcomes.
• My primary ownership was to work with product management and deliver a big-data platform that can ingest, transform, enrich and publish large volumes of data at near real-time to core analytics engine.

Jul 2010 – Aug 2014 · 4 yrs 1 mo · Hyderabad Area, India

• Application Performance Management (APM):
• APM (Introscope) software is a market-leading performance management tool for capturing real-time transaction performance data of Java and .Net applications. All transactions can be mapped to the end-to-end infrastructure, as well as incident triage, to deep internal application monitoring and root-cause diagnoses can be conducted in a complete and integrated solution.
• Responsibilities:
• Technical design and development of feature, coordination between development, QA, performance, sustaining and product management.
• Provide product feature training to field implementation team; help them in beta testing features.
• Development and technical ownership of features such as monitoring solutions for WebMethods, Agent upgrade, Remote agent configuration , SAP passport tunneling.
• Cloud Service Development Platform (CSDP) and Platform@ca:
• CA CSDP is an integrated, cloud-deployed automation solution that helps telecom service providers automate their provisioning, fulfillment, and assurance of their services offerings. CSDP is an early adopter of the organically developed SaaS platform (Platform@ca).
• Tech-stack: Core Java, data structure, OSGi, Service Oriented Architecture, JMS, Karaf, Spring
• Responsibilities:
• Design, code and technical leadership of features.

Feb 2007 – Jul 2010 · 3 yrs 5 mos · Bengaluru Area, India

• Developed an unified repair tool used by over 3000 call center executives across the organization.
• Requirement gathering and conversion to technical documents, coordination among onshore and offshore teams.
• High level design, detail design and coding
• Coordination with the vendor team
• Verification and validation of vendor deliverables
• Mentoring new joiners.

Jul 2005 – Feb 2007 · 1 yr 7 mos · Bengaluru Area, India