Mar 2022 – Jan 2026 · 3 yrs 10 mos · Fife, Washington, United States

Sep 2019 – Apr 2022 · 2 yrs 7 mos

Oct 2018 – Sep 2019 · 11 mos · Greater Redmond, WA Area

• Microsoft Skype for Business Online /On Premise and Microsoft Teams Support Escalation Engineer (Contractor) working a hybrid position providing weekend technical support/case management to overseas support teams and also working critical customer cases during Friday and Monday business days. Weekend responsibilities include case triage to determine customer impact, technical support to current case owners, working critical customer cases time permitting and liaison with the senior escalation on call engineers reducing their call out frequency. Weekday responsibilities include working critical customer cases related to Skype for Business Online and On-Premise topologies and Microsoft Teams, to include network, client, sign-on, voice/video/conferencing and server related issues affecting positive customer experience with Microsoft products/services.

May 2017 – Aug 2018 · 1 yr 3 mos · Greater Seattle Area

• Technical Consultant (Contractor) with Dimension Data focused on transitioning legacy telephone systems to Microsoft’s Skype for Business solutions for various Dimension Data customers. Solutions required working with site surveys to properly size new deployments, create Bill of Materials, deploy Skype for Business topology adds/changes, configure users, common area phones and analog devices, and perform applicable pre, during and post deployment functions ensuring the smooth transition to Skype for Business. One Solution included worldwide hosted datacenters (Skype for Business topologies) managed by Dimension Data with strategically located SIP Trunks via Oracle SBCs and the customers AudioCodes equipment located in worldwide sites to provide user and common area phone accounts and analog connectivity for phones, faxes and modems. Another solution involved working with the customer with their own Skype for Business topology deployed in their own worldwide datacenters to design worldwide sites with Skype for Business implementations replacing legacy telephony solutions. These sites normally required new PSTN trunks (typically ISDN PRIs connected through AudioCodes Gateways/SBAs) so that the sites legacy telephony connectivity was not interrupted during turnup of the Skype for Business solution. Skills required for these deployments included knowledge of legacy telephony systems, Skype for Business design guidelines including proper sizing for remote office support, deployment of AudioCodes gateway and SBA functions, Skype for Business Topology Builder, Skype for Business SBA deployment functions, Skype for Business Control Panel usage to include User, Voice Routing, Response Groups and Network configuration/verification steps, and Skype for Business PowerShell functions including creation of csv files required for scripts that installed Skype for Business Users, Common Area Phone and Analog devices and commands that verified user and device configurations.

Apr 2017 – Sep 2019 · 2 yrs 5 mos · Greater Seattle Area

• I have been working in the telecommunications field specialized in the Unified Communications and Unified Messaging field centered with Microsoft VoIP topologies including Lync and Skype for Business UC deployments along with Exchange Server on premise and Office 365 UM deployments. Experience includes deploying SBC and Gateway products for SIP and PRI PSTN trunks and interoperability between incompatible SIP servers, SIP trunks and other voice and video platforms.

Sep 2012 – Apr 2017 · 4 yrs 7 mos · Redmond, Washington

Jan 2006 – Jul 2007 · 1 yr 6 mos

Sep 2005 – Jan 2006 · 4 mos

Jan 1996 – Aug 2012 · 16 yrs 7 mos