Dec 2024 – Jun 2025 · 6 mos · Bengaluru, Karnataka, India

• Handling business portfolio of almost 18Cr across Small & Mid-Market Clients
• Managing revenue of ~1.2Cr across all business offerings
• Building strong relationships with key stakeholders and C-suite executives
• Increasing overall NRR and Cross-sales across the portfolio

Oct 2023 – Nov 2024 · 1 yr 1 mo · Bengaluru, Karnataka, India

• Handling business portfolio of almost 10Cr across 120 accounts
• Managing revenue of ~80L across all business offerings
• Generated cross-sell revenue of 5L each for consecutive quarters
• Have achieved 108% NRR in OND'23, and 114% NRR in JFM'24, and overall 120% NRR in a year
• Owning up Cross-sell projects for the whole team in creating a strong pipeline for adding more business revenue across all the accounts at an organization level.
• Received average NPS of 70% from all clients
• Conducting Monthly/Quarterly Business Review Meetings with the clients, taking feedback for improvement and building strong relations
• Improving the servicing for operations associates and having better TAT & SLAs for the client
• Generating referrals and testimonials from C-suite people across the existing client base

Oct 2022 – Sep 2023 · 11 mos · Bengaluru, Karnataka, India

• Building a solid relationship with Founders & C-suite business executives of 90+ Corporates
• Helping senior HR leaders to increase employee engagement activities by running multi-channel campaigns for their employee benefits & healthcare requirements
• Managing the team to conduct smooth operations for all clients and handling stakeholder escalations
• Trained Operation Associates in topics like - escalation handling, relationship building & orientation session
• Received an average NPS of 8 from all the clients in the previous AMJ'23 and JAS'23
• Retained almost 85% of business renewals, and added ~12L revenue in each of the 2 quarters

Dec 2021 – Sep 2022 · 9 mos · Bengaluru, Karnataka, India

• Reaching out to potential HR and Finance Leaders and pitching the offerings and services
• Helped to build a strong pipeline for the team by getting an average of 15-20 potential leads in 6 months
• Assessed the gaps and worked closely with the Founder to set up Training Modules & CRM Processes
• Played a vital role in the closure & onboarding of many Small & Mid-Large Enterprises

Mar 2021 – Oct 2021 · 7 mos · Kolkata, West Bengal, India

• Contributed to monthly business through Inside Sales in B2C & Institutional Sales
• Being among the first 10 employees, I worked directly with the Founder in setting up the process for the sales team
• Achieved 140% of the target during the evaluation period
• Generated a business of more than 6 lacs in 8 months

Mar 2020 – Apr 2021 · 1 yr 1 mo · Kolkata, West Bengal, India

• Expanded the traditional business at different online platforms
• Increased the monthly revenue by 20% through online sales & marketing value of 4Cr+ in 6 months
• Made promotional videos to raise awareness about eco-friendly bags